1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

App error report in XP - a challenge?

Discussion in 'Windows XP' started by Ruefus, Oct 4, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. Ruefus

    Ruefus Thread Starter

    Joined:
    Sep 1, 2003
    Messages:
    36
    Below is the WER error report created by a mapping software I've installed.

    The program crashes instantly and I'm wondering if anyone here can at the very least tell me what's happening. Tech support for this S/W isn't available until Monday - and I'd like to learn anything I can in the meantime.

    If you don't know - do you know someone who does or might?

    Thanks.



    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="mapsend.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="cnv_hlp.dll" SIZE="147456" CHECKSUM="0xB911A177" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="06/24/2003 18:34:28" UPTO_LINK_DATE="06/24/2003 18:34:28" />
    <MATCHING_FILE NAME="com_port.dll" SIZE="57344" CHECKSUM="0x44FA37C8" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/29/2003 13:44:05" UPTO_LINK_DATE="05/29/2003 13:44:05" />
    <MATCHING_FILE NAME="inetwh32.dll" SIZE="54784" CHECKSUM="0x2B8C5D73" BIN_FILE_VERSION="7.0.131.0" BIN_PRODUCT_VERSION="7.0.131.0" PRODUCT_VERSION="7.00.131" FILE_DESCRIPTION="INETWH32" COMPANY_NAME="Blue Sky Software Corporation." PRODUCT_NAME="Blue Sky Software - INETWH32" FILE_VERSION="7.00.131" ORIGINAL_FILENAME="INETWH32.dll" INTERNAL_NAME="INETWH32" LEGAL_COPYRIGHT="Copyright © 1997-1998 Blue Sky Software" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.131.0" UPTO_BIN_PRODUCT_VERSION="7.0.131.0" LINK_DATE="10/21/1998 00:05:42" UPTO_LINK_DATE="10/21/1998 00:05:42" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="rdmutils.dll" SIZE="135168" CHECKSUM="0x45CDF549" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="06/24/2003 18:34:15" UPTO_LINK_DATE="06/24/2003 18:34:15" />
    <MATCHING_FILE NAME="ROBOEX32.dll" SIZE="317952" CHECKSUM="0x83074CDF" BIN_FILE_VERSION="7.0.142.0" BIN_PRODUCT_VERSION="7.0.142.0" PRODUCT_VERSION="7.00.142" FILE_DESCRIPTION="RoboHELP Extensions for WinHelp" COMPANY_NAME="Blue Sky Software Corporation." PRODUCT_NAME="RoboHELP Classic" FILE_VERSION="7.00.142" ORIGINAL_FILENAME="ROBOEX32.DLL" INTERNAL_NAME="ROBOEX32" LEGAL_COPYRIGHT="Copyright © 1997-1998 Blue Sky Software Corp." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.142.0" UPTO_BIN_PRODUCT_VERSION="7.0.142.0" LINK_DATE="10/27/1998 19:08:02" UPTO_LINK_DATE="10/27/1998 19:08:02" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="vc_vect.dll" SIZE="290816" CHECKSUM="0xFB749F5A" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/30/2003 14:37:31" UPTO_LINK_DATE="07/30/2003 14:37:31" />
    <MATCHING_FILE NAME="MapExp.dll" SIZE="552960" CHECKSUM="0x3C70C6EE" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/08/2003 14:46:04" UPTO_LINK_DATE="08/08/2003 14:46:04" />
    <MATCHING_FILE NAME="Ssplash.dll" SIZE="237568" CHECKSUM="0x5A3CB9BB" BIN_FILE_VERSION="4.1.0.5" BIN_PRODUCT_VERSION="4.1.0.5" PRODUCT_VERSION="4.10" FILE_DESCRIPTION="MapSend Splash Bitmap" COMPANY_NAME="THALES Navigation." PRODUCT_NAME="MapSend" FILE_VERSION="4.10" ORIGINAL_FILENAME="Splash.dll" INTERNAL_NAME="MapSend Splash Bitmap" LEGAL_COPYRIGHT="Copyright (C) 2002 THALES Navigation." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.1.0.5" UPTO_BIN_PRODUCT_VERSION="4.1.0.5" LINK_DATE="08/08/2003 19:09:19" UPTO_LINK_DATE="08/08/2003 19:09:19" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="MapSend.exe" SIZE="2166784" CHECKSUM="0x3D090DA8" BIN_FILE_VERSION="1.0.0.5" BIN_PRODUCT_VERSION="1.0.0.5" PRODUCT_VERSION="1.00" FILE_DESCRIPTION="MapSend" COMPANY_NAME="Thales Navigation." PRODUCT_NAME="MapSend" FILE_VERSION="1.00" ORIGINAL_FILENAME="MapSend.exe" INTERNAL_NAME="MapSend" LEGAL_COPYRIGHT="Copyright (C) 2003 Thales Navigation, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.5" UPTO_BIN_PRODUCT_VERSION="1.0.0.5" LINK_DATE="08/14/2003 12:21:53" UPTO_LINK_DATE="08/14/2003 12:21:53" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="926720" CHECKSUM="0x6262EEA5" BIN_FILE_VERSION="5.1.2600.0" BIN_PRODUCT_VERSION="5.1.2600.0" PRODUCT_VERSION="5.1.2600.0" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.0 (xpclient.010817-1148)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE8792" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.0" UPTO_BIN_PRODUCT_VERSION="5.1.2600.0" LINK_DATE="08/18/2001 05:33:02" UPTO_LINK_DATE="08/18/2001 05:33:02" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    </DATABASE>
     
  2. Cookies

    Cookies

    Joined:
    Jul 3, 2003
    Messages:
    489
    It could be something as simple as updating a video driver.

    What's your operating system and what's the exact BSOD or stop error?

    Edit: My $10 is on the driver :)
     
  3. Ruefus

    Ruefus Thread Starter

    Joined:
    Sep 1, 2003
    Messages:
    36
    OS is XP Pro.

    No BSOD - the error just comes up asking to send a report to Microsoft - with the contents of that report above.

    I've tried the video driver route - no dice. Might try re-gressing to an older one.

    Any other thoughts would be appreciated.
     
  4. Cookies

    Cookies

    Joined:
    Jul 3, 2003
    Messages:
    489
    Several other folks with mapping software have had similar trouble. I've done a compare to yours and there are several common elements; but, I'm leaning toward a graphics driver.

    Check in the device manager, as well as the system event log. Those messages could tell us a bit more.
     
  5. Ruefus

    Ruefus Thread Starter

    Joined:
    Sep 1, 2003
    Messages:
    36
    I've rolled the video driver back. I even installed a second, older one. No dice.

    Any other suggestions?

    The manufacturer says 'it could be a bad CD - send it back'.

    While that may be true (longshot) - where does that leave me if it's not the CD (which is most likely)? No where.

    Any thoughts are appreciated.
     
  6. Cookies

    Cookies

    Joined:
    Jul 3, 2003
    Messages:
    489
    I'd try the system file checker in XP before I sent the CD back. One of your dll's may have become corrupted, or is missing and the software's looking for it.

    I'd uninstall the software, and reboot. Then, Start/run and type in "command". Type in "sfc /scannow" and have your xp cd handy in the event you're prompted for it.

    Reboot and try a clean install of the software.

    Anyone else have ideas?
     
  7. cpuhack.com

    cpuhack.com

    Joined:
    Apr 25, 2002
    Messages:
    254
    I would try running this application in compatibility mode for an older OS. Based on the report you've provided it would appear to have caused a kernel fault. Bad CD's don't usually cause kernel faults...they cause installation probs. ;)

    To change compatibility mode...right-click on the executable for the program and click on Properties. Go to the Compatibility tab and choose "Windows 98 / ME". If that yields different results (that are still unstable) try other OS iterations too.

    Otherwise.......MapQuest? ;)
     
  8. Ruefus

    Ruefus Thread Starter

    Joined:
    Sep 1, 2003
    Messages:
    36
    Well - I got it figured through their tech support.

    New software, first-run shipment - somehow the wrong code was shipped. They sent me a new CD and it works perfectly.

    Strange - but true.

    And as for MapQuest - only if I can have access to it at 75 mph in the boondocks of any state in the Union. And have it tell me where I am to with in 10 feet. :) GPS is SO cool.

    Thanks for the help guys - it really did help narrow the issue down.
     
  9. Cookies

    Cookies

    Joined:
    Jul 3, 2003
    Messages:
    489
    Thanks for sharing. I'm jealous! :)
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/169452

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice