APP_BK_038 problem with sys log

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rockafella

Thread Starter
Joined
Jul 20, 2003
Messages
4
I posted an earlier thread with this problem... I keep getting the following error message APP_BK_038... it keeps popping up on the screen. I think it's something to do with the sobig virus. Here with my LOG... Suggestions on what I should fix would be greatful.

Logfile of HijackThis v1.97.2
Scan saved at 21:44:17, on 05/10/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\COMPAQ\CPQINET\CPQInet.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\Program Files\Kazaa\kazaa.exe
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\cgtask.exe
C:\WINDOWS\msccn32.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Winamp3\winampa.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\WINDOWS\System32\mmtask.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\xl.exe
C:\WINDOWS\System32\cmd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Rockafella\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.webmail.co.za/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://desktop.presario.net/scripts...dir2.dll?s=consumer&ap=b201&c=3C01&lc=0809&ac
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/...rchredir2.dll?c=3C01&lc=0809&s=search&ap=b204
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/...rchredir2.dll?c=3C01&lc=0809&s=search&ap=b204
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.presario.net/scripts/...rchredir2.dll?c=3C01&lc=0809&s=search&ap=b204
F0 - system.ini: Shell=Explorer.exe C:\WINDOWS\System32\cmd32.exe
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\System32\cmd32.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [IntelliPointSetup] e:\mouse\Setup.exe /skiptoieinstall
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [System Tray] C:\WINDOWS\msccn32.exe
O4 - HKLM\..\Run: [System MScvb] C:\Documents and Settings\Rockafella\Desktop\application.pif
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [Cgtask Services] C:\WINDOWS\System32\cgtask.exe
O4 - HKLM\..\Run: [MMtask Service] mmtask.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\RunServices: [CMD] cmd32.exe
O4 - HKCU\..\Run: [System Tray] C:\WINDOWS\msccn32.exe
O4 - HKCU\..\Run: [System MScvb] C:\Documents and Settings\Rockafella\Desktop\application.pif
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {94118C19-B178-4E43-BBE8-0EFDBB391BDB} (SysWebTelecom Class) - http://www.megadownloads.info/SysWebTelecom.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37893.5820717593
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{5A9F51F7-F974-4783-ACAA-1C64435A6CDA}: NameServer = 216.127.92.38
O17 - HKLM\System\CCS\Services\Tcpip\..\{AFAECC6E-3EEE-4183-92AB-98EFFF94FDAD}: NameServer = 216.127.92.38
O17 - HKLM\System\CS1\Services\VxD\MSCTP: Domain = mydomain.com
O17 - HKLM\System\CS1\Services\VxD\MSTCP: NameServer = 216.127.92.38
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 216.127.92.38
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
You have at least 5 different virus entries there and Norton isn't picking them up, that is either because you haven't updated Norton to take account of these viruses or something has disabled your antivirus protection

Run an online antivirus check from at least one of the following sites
http://security.symantec.com/default.asp?
http://housecall.trendmicro.com/
http://www.pandasoftware.com/activescan/

you have at least these 4 viruses running and nned to use the removal tools listed to remove them easily & safely

http://securityresponse.symantec.com/avcenter/venc/data/trojan.qhosts.removal.tool.html

http://securityresponse.symantec.com/avcenter/venc/data/w32.sobig.c.removal.tool.html
http://securityresponse.symantec.com/avcenter/venc/data/w32.sobig.b.removal.tool.html
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

then update norton and post a new log for further advice
 
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