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application error

Discussion in 'Virus & Other Malware Removal' started by bonkers72, Oct 11, 2003.

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  1. bonkers72

    bonkers72 Thread Starter

    Joined:
    Oct 11, 2003
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    Everytime I close a internet page and return to the desktop, I recieve a error message.........iexplorer. exe - application error.
    The instruction at "0x016c2008" referenced memory at "0x016c2008". The memory could not be "read". Click ok to terminate the program. Hope you can help. Thanks, Gary.
     
  2. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,146
    First Name:
    Derek
    frequently a sign of spyware or browser hijacker
    go to http://www.spywareinfo.com/~merijn/files/hijackthis.zip , and download 'Hijack This!'.
    Unzip, doubleclick HijackThis.exe, and hit "Scan".

    When the scan is finished, the "Scan" button will change into a "Save Log" button.
    Press that, save the log somewhere, and please copy & paste its contents to the forum.

    It will possibly show issues deserving our attention, but most of what it lists will be harmless or

    even required, so do NOT fix anything yet.
    Someone here will be happy to help you analyze the results.
     
  3. bonkers72

    bonkers72 Thread Starter

    Joined:
    Oct 11, 2003
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    Thank you so much for replying. I will do what you said a little bit later on tonight when I have some time to relax. Want to take advantage of the nice weather outside! Gary
     
  4. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
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    First Name:
    Derek
    What do you mean nice weather, It's 11pm and freezing cold here in London England :D

    It's alright for some sunbathing :D
     
  5. bonkers72

    bonkers72 Thread Starter

    Joined:
    Oct 11, 2003
    Messages:
    932
    Logfile of HijackThis v1.97.3
    Scan saved at 11:37:00 PM, on 10/11/2003
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\CMEII\CMESys.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\PROGRA~1\COMMON~2\ADDRES~1\Winnet.exe
    C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
    C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
    C:\Program Files\AWS\WeatherBug\Weather.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Date Manager\DateManager.exe
    C:\Program Files\PrecisionTime\PrecisionTime.exe
    C:\PROGRA~1\COMMON~2\ADDRES~1\comwiz.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\Program Files\Common Files\GMT\GMT.exe
    C:\WINDOWS\System32\MOStat.exe
    C:\WINDOWS\wt\updater\wcmdmgr.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PROGRA~1\WINZIP\winzip32.exe
    C:\unzipped\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/v5/home/0,1793,135,00.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.commonname.com/english/toolbar/sidebar.asp
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.ShopNBC.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
    R3 - URLSearchHook: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - C:\PROGRA~1\COMMON~1\BTLINK\btlink.dll
    O2 - BHO: BabeIE - {00000000-0000-0000-0000-000000000000} - C:\PROGRA~1\COMMON~2\ADDRES~1\cnbabe.dll
    O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - C:\Program Files\MySearch\bar\2.bin\S4BAR.DLL
    O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet5_48.dll
    O2 - BHO: MediaLoads Enhanced - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E} - C:\Program Files\MediaLoads Enhanced\ME2.DLL
    O2 - BHO: (no name) - {A6224A4F-9056-4B5A-9F2B-A2DE0CDEB027} - C:\WINDOWS\system32\yenjy.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {D1F035C7-0C24-41C8-840C-34AF1E5E8EAA} - C:\WINDOWS\system32\mob030612.dll
    O2 - BHO: SmartPops - {D5C778F1-CF13-4E70-ADF0-45A953E7CB8B} - (no file)
    O2 - BHO: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - C:\PROGRA~1\COMMON~1\BTLINK\btlink.dll
    O3 - Toolbar: My &Search Bar - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - C:\Program Files\MySearch\bar\2.bin\S4BAR.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [QD FastAndSafe] C:\Program Files\Norton SystemWorks\Norton CleanSweep\Qdcsfs.exe /scheduler
    O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
    O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup
    O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\Winnet.exe
    O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
    O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
    O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Global Startup: Date Manager.lnk = C:\Program Files\Date Manager\DateManager.exe
    O4 - Global Startup: PrecisionTime.lnk = C:\Program Files\PrecisionTime\PrecisionTime.exe
    O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
    O8 - Extra context menu item: Add A Page Note - C:\Program Files\CommonName\AddressBar\createnote.htm
    O8 - Extra context menu item: Bookmark This Page - C:\Program Files\CommonName\AddressBar\createbookmark.htm
    O8 - Extra context menu item: Email This Link - C:\Program Files\CommonName\AddressBar\emaillink.htm
    O8 - Extra context menu item: Search using CommonName - C:\Program Files\CommonName\AddressBar\navigate.htm
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O9 - Extra button: WeatherBug (HKCU)
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O11 - Options group: [CommonName] CommonName
    O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
    O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.ShopNBC.com
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/0fb5e03023def1/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} - http://download.weatherbug.com/minibug/tricklers/AWS/minibuginstaller.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37883.9021412037
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
     
  6. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,146
    First Name:
    Derek
    First follow instructions here to uninstall new.net

    www.newdotnet.com

    then reboot & download AdAware 6 181
    Before you scan with AdAware, check for updates of the reference file by using the

    "webupdate".

    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within

    archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for

    banned URL" and "Scan my host-files"

    then.........

    go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized

    processes during scanning" ...........then........"Cleaning engine" and tick "Automaticly try to

    unregister objects prior to deletion" and "Let windows remove files in use at next reboot"

    then...... click "proceed" to save your settings.

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it.

    then
    Download Spybot - Search & Destroy from http://security.kolla.de


    After installing, first press Online, and search for, put a check mark at, and install all updates.
    Next, close all Internet Explorer and OE windows, hit 'Check for Problems', and have SpyBot

    remove all it finds that is marked in RED.

    then post a new hijackthis log to check what is left

    there will be sopme as a couple of entries look possibly viral so also

    Run an online antivirus check from at least one of the following sites
    http://security.symantec.com/default.asp?
    http://housecall.trendmicro.com/
    http://www.pandasoftware.com/activescan/
     
  7. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,146
    First Name:
    Derek
    and I'm asking for this to be moved to security where it will get the attention it needs and deserves
     
  8. bonkers72

    bonkers72 Thread Starter

    Joined:
    Oct 11, 2003
    Messages:
    932
    Thanks again Derek, I will try this a little later on. Hopefully and can understand how to do it all. The Greenbay Packers are on in a half hour. Big game today! Hope your weather situation was better for you today. Also what did you mean by moving this to security?? Thanks, Gary.
     
  9. bonkers72

    bonkers72 Thread Starter

    Joined:
    Oct 11, 2003
    Messages:
    932
    Great job Derek!! It worked!! Thanks alot. See attached hijackthis log. How does it look? I did a scan of my system after Spybot and no viruses were found. I no longer recieve that annoying application error message either!! What I want to know is how to prevent this in the future. Run SpyBot every so often?? Thanks again.........Gary.

    Logfile of HijackThis v1.97.3
    Scan saved at 9:33:27 PM, on 10/12/2003
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
    C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
    C:\Program Files\AWS\WeatherBug\Weather.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\WINZIP\winzip32.exe
    C:\unzipped\hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/v5/home/0,1793,135,00.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.ShopNBC.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {A6224A4F-9056-4B5A-9F2B-A2DE0CDEB027} - C:\WINDOWS\system32\yenjy.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [QD FastAndSafe] C:\Program Files\Norton SystemWorks\Norton CleanSweep\Qdcsfs.exe /scheduler
    O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
    O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
    O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O9 - Extra button: WeatherBug (HKCU)
    O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
    O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.ShopNBC.com
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/0fb5e03023def1/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37883.9021412037
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
     
  10. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,146
    First Name:
    Derek
    It looks infinitely better, just a couple of things left over
    run hijackthis, tick all below, doublecheck to make sure you haven't missed any, close all browser windows & press fix checked
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {A6224A4F-9056-4B5A-9F2B-A2DE0CDEB027} - C:\WINDOWS\system32\yenjy.dll

    I am not sure what the yenjy.dll is but it almost certainly is up to no good
     
  11. bonkers72

    bonkers72 Thread Starter

    Joined:
    Oct 11, 2003
    Messages:
    932
    Got rid of the things you said. THANK YOU!! How can I prevent this from happening in the future? Gary.
     
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