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Arris surfboard combo Sbg7400ac2

Discussion in 'Hardware' started by Topaz99, Mar 26, 2020 at 12:38 PM.

  1. Topaz99

    Topaz99 Thread Starter

    Joined:
    Thursday
    Messages:
    1
    Arris Surfboard SBG7400AC2

    Combo unit rebooting itself around the same time once a day. It's been happening for approximately two weeks.
    Laptop connected directly to the box, firestick and smartphone all lose everything meaning internet and wifi. All lights on unit go out accept power light. Reboots in approximately 3 minutes
    Box has been reset, unplugged, cord removed waited 5 minutes. Spectrum said everything is fine on their end. I am not technically inclined so any help would be greatly appreciated.

    Asked about this in the Reddit forum and couldn't get any help.
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,522
    First Name:
    Liz
    Have you contacted your ISP? I found some thread were some ISPs reset once a day.

    Found this
    It might be a hardware issue with the Gateway unit.

     
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