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Arris TM602g and Windows XP

Discussion in 'Windows XP' started by GClore7410, Dec 23, 2010.

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  1. GClore7410

    GClore7410 Thread Starter

    Dec 23, 2010
    I have an old E machine (256 Mb of RAM old) and an old Arris TM602g Modem from the cable Co. I have the chords connected but I can't find the CD with the driver on it. Not being able to get on the internet i can't download the driver. Is it possible to download the driver, from another computer and burn it on a CD so I can get the driver on the E machine, or is there simply something else i can do to get this computer on the internet?
  2. Mohhand


    Dec 19, 2010
    Yes, that should work! If that does not, just call the company and try to ask for the CD! If they want to keep you as a customer they will do anything!
  3. Frank4d

    Frank4d Retired Trusted Advisor

    Sep 10, 2006
    You don't need a driver for the Arris TM602G modem, just plug it in and it should work (I have one).

    Check TCP/IP properties for your computer network adapter. It should be set for "Obtain an IP address automatically" and "Obtain DNS server address automatically".

    If those settings are ok and you can't get an internet connection, next try opening your web browser and type in the address bar and press enter. Do you see the modem status pages? If so, the connection between your computer and the modem is good but there could still be issues with the cable connection. If you do see a status page, what does it show for downstream and upstream power?

    Also open a command prompt (Start, Run, type CMD) and type IPCONFIG /ALL at the prompt. Copy and paste the ipconfig /all log here.
  4. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    I personally have an Arris TouchStone TM402G cable modem and have BrightHouse Networks Roadrunner as an ISP.

    As Frank4d already advised, you simply connect the Arris modem directly to your computer(or to a router if you're sharing the connection with multiple computers). There's no modem driver to install.

    What's the model number of that eMachines?

    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager. What's listed in the Network Adapters heading?

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