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ASK.com toolbar Removal Error

Discussion in 'Windows XP' started by ScottFL386, Aug 23, 2010.

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  1. ScottFL386

    ScottFL386 Thread Starter

    Joined:
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    Hello All:

    I am trying to remove the ASK.com toolbar and when going into the CONTROL PANEL and trying to remove it there, I am given the message that I should close all INTERNET windows. I have no windows open and then it tells me FATAL ERROR ON INSTALLATION...

    How do I get rid of this thing?

    Thanks:
    Scott
     
  2. Joanyoung

    Joanyoung

    Joined:
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    Why do I receive an error message requesting that I close all browser windows? I don’t see any open browser windows.

    In order to uninstall the toolbar, all IE and Firefox browser windows must be closed. If you are receiving an error message window like this one when attempting to uninstall the Ask Toolbar please close all browser windows.

    If it appears that all browser windows are closed, it is possible that there are hidden windows running in the background. Use the following steps to close any open browser windows that may not be visible:

    1. Press 'Ctrl+Alt+Delete' on your keyboard, then click on the 'Task Manager' button.
    2. Click on the Applications tab and look for the IE or Firefox logo. Close any hidden windows that may be blocking the toolbar uninstall.
    3. A warning message will pop up asking you to confirm your choice. Click on the Yes button to close the browser.


    Once you have completed the steps above, please return to the Add/Remove Programs section of your computer's control panel, select Ask Toolbar (or partner toolbar name) from the list, and then click uninstall.


    joan
     
  3. ScottFL386

    ScottFL386 Thread Starter

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    I have done the above and there is nothing in the APPS tab that shows a FIREFOX or IE is open...
     
  4. Joanyoung

    Joanyoung

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  5. ScottFL386

    ScottFL386 Thread Starter

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    trying that now...
     
  6. Tufenuf

    Tufenuf

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  7. ScottFL386

    ScottFL386 Thread Starter

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    The uninstaller did not work...attempting the REVO program now
     
  8. Tufenuf

    Tufenuf

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    ScottFL386, Which version of Internet Explorer are you using? Which browser do you normally use?

    Edited to add: If you're using IE8 click Tools>Manage Add-ons and under Toolbars and Extensions hilite the Ask Toolbar and click the Remove button. I think that IE7 also has that feature.

    Tufenuf
     
  9. Phantom010

    Phantom010 Trusted Advisor

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    If no luck with the uninstallers, we might be able to remove Ask's remnants manually or with the help of HijackThis...

    Please click here to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
     
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