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Ask.com Toolbar Removal

Discussion in 'Virus & Other Malware Removal' started by anitablake, Jan 3, 2011.

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  1. anitablake

    anitablake Thread Starter

    Jan 3, 2011
    I have been trying to remove the Ask.com toolbar. When I try to uninstall it gives me the error message "Error opening installation file log. Verify that the specified log file location exists and is writable." I don't know what that means.....

    A couple of things suggested on a different forum were to reinstall then uninstall. That did not work. I got the same error message. The next was to delete it from the Program Files. I did delete it there, but the toolbar is still there and still gives the same error message if I try to uninstall it.

    So, I don't know what to do. Also, ASk.com brought something with it called ASPCA Reminder V7F+AU by We-Care.com. I get the same error message when I tried to uninstall that one, too.

    I am very computer illiterate, so I need a simple answer, please. I use Windows Vista, IE 8. That's about all I can tell you about my laptop, because I don't know anything else.
    Thank you!!
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