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askdrtech.com

Discussion in 'Tech Tips and Reviews' started by huzone, Jan 23, 2003.

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  1. huzone

    huzone Thread Starter

    Joined:
    Jan 10, 2001
    Messages:
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    Hi, I am just wondering if anyone has had experience with this company, which offers tech support for a fee? Thanks, huzone
     
  2. jihf

    jihf

    Joined:
    May 24, 2003
    Messages:
    5
    I joined askdrtech about 1 year ago, and from the beginning, their web site did not work like it was supposed to. I tried to get help from them, and they couldn't figure out the problem either. I tried awhile later, and still could not get it to work. Then, I had a problem with my computer, and they sent me an e-mail to try a solution, which did not help. I finally gave up, and even forgot about the site, until I was charged a renewal fee for a second year! ($129.00). I wrote to them immediately:

    "I see that you renewed my membership by debiting my bank account. I do not wish to renew. I have never been able to use your service and no one there has ever been able to help me with it. Please, credit my bank account immediately. Thank you."

    Their reply back to me:

    "We are sorry to hear that you no longer desire our technical support services. Therefore, your account has been deactivated, to avoid future renewals. However, we do not reverse charges to your credit card account because you authorized annual renewal fees at the time of your enrollment."

    MInd you, they do not seem concerned at all that I was not happy with their service! They collected the money for the coming year and deactivated me! Also, notice, their customer service number in NOT toll free! :mad: :mad:
     
  3. jihf

    jihf

    Joined:
    May 24, 2003
    Messages:
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  4. hewee

    hewee

    Joined:
    Oct 26, 2001
    Messages:
    57,793
    Welcome to TSG :)

    You all above have found the best place for help right here and it's all FREE.
     
  5. RSM123

    RSM123

    Joined:
    Aug 1, 2002
    Messages:
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  6. jihf

    jihf

    Joined:
    May 24, 2003
    Messages:
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    After I posted here, I sent another email to askdrtech. I stated my problem with them much more strongly, and requested they reply to my concerns. I told them I would not let them alone until they gave me the refund. I am not sure why, but they replied very quickly, and said they were sorry that they had not been able to help me and they are going to refund my money! I will let you know if I do not get it, otherwise, I am VERY SURPRISED! :p
     
  7. ubamous3

    ubamous3

    Joined:
    Jul 5, 2002
    Messages:
    547
    ewww!! jihf , i m very sorry that you had to deal with such poor customer service; they have the gall to charge u 129 dollars for services that they didnt live up to; plus, even if u were provided sufficient valuable help prior, arguing with the customer about refunding the money that way sure is a big faux pas in public relations.

    TSG is great; i have had a lot of help from here, and people have been very nice and not condescending at all (at least not to me :) ) and I do appreciate the people's efforts a lot whether their advice actually solve the problem or not; it's the thought that really matters to me; kudos to TSG.

    BTW, there are couple of other sites that I also have visited FREE that are pretty good with tech support in case you are interested.

    http://www.help2go.com/public/modules.php?name=Forums
    http://www.winguides.com/forums/

    I am sure there are plenty more but it's prob. better if u visit a few places u like and stick to it; otherwise, it gets too confusing
     
  8. jihf

    jihf

    Joined:
    May 24, 2003
    Messages:
    5
    ubamous3,
    Yes, I have been so impressed with how helpful everyone is on this site! I will check out the other sites you recommended, thanks! I have recommended this site to everyone I know!

    The one thing I did want everyone to see was that askdrtech did finally refund my money.
     
  9. bassetman

    bassetman Moderator (deceased) - Gone but never forgotten

    Joined:
    Jun 7, 2001
    Messages:
    47,973
    Just tell them you are now using a website with about 60,000 members and you told everyone there how bad they were! :D
     
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