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In Progress askpartnernetwork found virus, won't remove virus

Discussion in 'Virus & Other Malware Removal' started by Moizen94, Feb 19, 2019.

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  1. Moizen94

    Moizen94 Thread Starter

    Joined:
    Feb 14, 2019
    Messages:
    8
    Good day this is my second post on your page

    My PC doesn't run slow its working perfectly normal but a few things is very much concerning.

    I always scan my pc once a week for any virus because im everyday o the internet, i found 7 files that wont delete and i cant find them to delete it manually.

    Will attach search results of anti virus below

    Thanks


    upload_2019-2-19_9-57-59.png
     
  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    558
    Welcome to the Tech Support Guy malware removal forum.
    I'm iMacg3 and will be helping you.

    Please keep the following information in mind before we begin:
    • Do not run any fixes or tools on your system unless I request that you do so.
    • Please read all instructions carefully, and complete them in the order listed.
    • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • If you have questions about anything, please ask.

    --------------------

    Please only start one topic per computer in the Virus Removal subforum. Thank you.

    Download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
    • If you receive a SmartScreen pop-up, click More Info, then Run Anyway.
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • When finished, two log files will open - FRST.txt and Addition.txt.
    • Attach FRST.txt and Addition.txt to your next reply. You can do this by clicking Attach a file at the bottom of your post.

    Note - FRST.txt and Addition.txt are saved to the same location as FRST/FRST64.

    --------------------

    Can you "Export" the Avast log?
    If so, please export it and copy/paste it into your reply.

    Thanks.
     
  3. Moizen94

    Moizen94 Thread Starter

    Joined:
    Feb 14, 2019
    Messages:
    8
    Hope everything is right like you wanted it.

    No i cannot export scan results

    Thanks
     

    Attached Files:

  4. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    558
    Hi,

    The FRST.txt log is not complete. Can you delete the current FRST.txt/Addition.txt files from your Downloads folder, and run a new scan with FRST? Then provide both FRST.txt and Addition.txt logs in your next reply.

    Thanks.
     
  5. Moizen94

    Moizen94 Thread Starter

    Joined:
    Feb 14, 2019
    Messages:
    8
    Hopefully it's done now because it said "Scan Complete"
     

    Attached Files:

  6. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    558
    Hi,


    Did you set this policy restriction?

    HKLM\Software\Policies\Microsoft\Windows NT\SystemRestore: [DisableSR/DisableConfig]


    Did you set Ask.com as a Google Chrome startup page?

    ----------------------

    Going over your logs I noticed that you have uTorrent and Popcorn Time installed.
    • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
    • They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
    • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
    • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
    It is pretty much certain that if you continue to use P2P programs, you will get infected again.
    I would recommend that you uninstall uTorrent and Popcorn Time, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.
    If you wish to keep it, please do not use it until your computer is cleaned.

    ----------------------

    We need to run a fix with FRST:

    • Please download the attached fixlist.txt file and save it to the same location as FRST
      Note: It's important that both files, FRST.exe/FRST64.exe and fixlist.txt are in the same location or the fix will not work
      NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    • Run FRST.exe/FRST64.exe and press the Fix button just once and wait
    • If for some reason the tool needs a restart, please make sure you let the system restart normally, then let the tool complete its run
    • When finished, FRST will generate a log (Fixlog.txt) in the same location the tool was run, please post it to your reply.
     

    Attached Files:

    Last edited: Feb 21, 2019
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