Assistance appreciated

[Hanibal]

Hi
i am a technician with a gaming company. i had a client call me with a problem installing one of our games(Sudden Strike)

Problem: during the installation process, he gets an I/O error about the file sound.rus being corrupted.


Attempted fixes: everything that i can think of. from installing from the HD to disabeling certain devices while installing. to upgrading the OS, he even went as far as reformating and reinstalling the OS.

now he brought a functionnal game from another source and it gave the same error. the game will not install. and he tried installing other software on his system and they al worked fine.

i am sure i forgot to mention some of the tips i suggested to him. any insight into this will be greatly appreciated.


cheers

 

[eddie5659]

Hiya

This error that he gets: Is it possible for him to give you the full error? Just I/O isn't much, also what is sound.rus? can't find that, or even know what the extension is.

Also, what is his OS. I assume its just with this one game.

Regards

eddie

 

[Hanibal]

hi Eddie

his system specs are the following sorry skiped my mind to list them


AMD 1.1ghz
128 RAM
gforce2 32 mb
Win98(SE)
Directx8

the exact error is:

i/o error accured while installing a file. this is normally caused by bad installation media or a corrupt installation file. (this error happens while installing this sound.rus file)


Cheers

 

[eddie5659]

Okay

For the meantime, have him scan his system with an uptodate Virus checker, or do an online scan here:

http://housecall.antivirus.com/housecall/start_corp.asp

If still problems, have him try to install in Safe Mode, where the his AV program will be disabled. This may be conflicting.

Regards

eddie

 

[Hanibal]

Hiya Eddie


he did a reformat to his system. total wipe out. if any viruses where present they are gone with the total reformat of his hard drive

 

[eddie5659]

So, he's done a format and its still happening. Has he got Norton or has he tried it in SafeMode?

Okay, this may be a hardware problem. Not my strong point, but I'll have a go.

Go to Run and type MSINFO32
On the left choose Hardware Resources, then I/O. Is there any in there that is not OK? It should say next to it OK.

You can copy/paste if you're unsure.

eddie

 

[Hanibal]

Hi Eddie


i will suggest that to him. thx

cheers

 

[Hanibal]

he did as i told him. under msinfo32 all I/O status says OK.

any other suggestions?

cheers

 

[eddie5659]

Hiya

Its this sound.rus that gets me wondering. Is this the same error both times? If so, I have managed to find something on it, but its in Russian

It was also for the same game.

I'll start translating. Back in a while. It may be nothing, but.....

eddie

 

[Hanibal]

hi Eddie

ya it is the same. and thx sadly i don't speak russian

ya it installs. gets to a certain point. then bam error mesage.

this is real puzzling. he is attempting now to disable all his multimedia devices maybe it will do the trick

cheers

 

[eddie5659]

Hiya

Just about to make my dinner but thought I'd tell you about the info I got. Not a lot can be read from it. If you want a pointless read, I'll post it at the end.

Well, it could be pointing to the sound card. Has he tried installing it on a friends PC to see if the problem happens?

His card, gforce2 32 mb. What is the actual name? These are the versions.

2 Ultra
TI/Pro/GTS
MX
Go
256

Is this it? LeadTek WinFast GeForce2 GTS 32MB

Anyway, here is the translation...

And more in detail it is possible as well as what? I have pulled out from äåìêè all sound. *,Has replaced, but Anything acceptable has failed, Continuous rumble. Can still what files are necessary Were? Or äåìêè at us different different.


Çàìíÿþòñÿ two files - sound.rus And some more any sound.hdr - Precisely I do not remember, On a forum ðóññîüèòîâñêîì look.


As you see, not much.

eddie

 

[Hanibal]

thx Eddie

enjoy your launch man i will probably get in touch with him on monday.

hopefully this gets resolved.

1) i am getting frustrated. this does not make sence
2) he is getting frustrated



cheers