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Assistance In Cleaning Up New System

Discussion in 'Windows 7' started by Rak, Dec 19, 2010.

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  1. Rak

    Rak Thread Starter

    Joined:
    Apr 14, 2006
    Messages:
    103
    I was recently blessed with a new computer (a few months ago) and I have been working on it with great pleasure. i realized, however, that I don't want to "crap-it-up" ,because of my ignorance, like I did the last one, so I'm hoping one of you (or more if necessary) great folks that participate at TechGuy would be willing to assist me in doing things right this time.

    I began migrating my files and programs from my other computer, but have been doing it slowly using Windows Easy Transfer.

    Since I am running Windows 7 which is a 64 bit and 32 bit system, I know I don't know enough to always do the correct thing with new programs and files; where to install them, etc., and would greatly appreciate help from anyone willing to provide it.

    My system is as follows:

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows 7 Home Premium , 64 bit
    Processor: AMD Phenom(tm) II X4 830 Processor, AMD64 Family 16 Model 4 Stepping 3
    Processor Count: 4
    RAM: 7927 Mb
    Graphics Card: RS880, 256 Mb
    Hard Drives: C: Total - 941818 MB, Free - 863387 MB; D: Total - 11752 MB, Free - 1394 MB;
    Motherboard: FOXCONN, 2A92 , 1.01,
    Antivirus: Norton Internet Security, Updated and Enabled

    I am using MS Office 2010,
    RevoUninstaller Pro for all new installations
    and can browse the web with either 64 or 32 bit browser. Still not sure when and where to do either one.

    I think you get the "drift" here. I am not a "techy", but I sure want to learn more about doing things correctly the FIRST time.

    I'll wait to hear back from someone.

    Rak :)
     
  2. 1002richards

    1002richards Retired Trusted Advisor

    Joined:
    Jan 29, 2006
    Messages:
    5,333
    Hi,
    A basic few things:

    - what firewall and anti-virus are you using?
    - only download progs you need. So to get advice, what do you use your p/c for? Email, browsing or more adventurous activities?
    - a safe route to recommended free & legal software is this site which reviews and categorises all types of free and legal software:
    http://www.techsupportalert.com/

    Hope that's a start for you?

    Richard
     
  3. Rak

    Rak Thread Starter

    Joined:
    Apr 14, 2006
    Messages:
    103
    Thanks for the reply. Sorry I didn't get back to you as quickly as you answered, but family in for the holidays sort of upset my ability to get back to my computer as quickly as I would have liked.

    I am using Norton Internet Security 2010 for both.
     
  4. Rak

    Rak Thread Starter

    Joined:
    Apr 14, 2006
    Messages:
    103
    I primarily use my computer for work. Documents, pdf's, spreadsheets, extensive internet research, etc.
    I do not play games on it or use it as a primary media device. Anything else?
     
  5. D-Berd

    D-Berd

    Joined:
    Dec 10, 2010
    Messages:
    143
    If the pc has model name and number please list it...Then If you would like, Download Autoruns from this link http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx Make sure you save the file in a location easy to find.

    Extract the Autoruns Zip file contents to a folder.
    Double-click the "Autoruns.exe".

    The program will open and show a list of items with a small box
    on the left side of each entry.
    Make sure that you are on the tab that says "Everything"

    Remove any entries that mention "File Not Found" by right-clicking
    the entry and select Delete.

    Go to File then click Save.
    When you click save It will try to save the file as Autoruns.arn
    you will need to save it as a text file or "Autoruns.txt" to a location
    you can easely find.
    Save AutoRuns.txt file to known location like your Desktop.
    Next you can upload the Autoruns.txt file as an attachment by clicking the
    "Go Advanced" button at the bottom of the reply window of this forum.
    Once on the Advanced reply look up at the tool bar and you will see a small
    paper clip. click on it and it will show you a option to upload the file from your
    computer. You can click brows and select the Autoruns.txt file to upload.

    Don't forget to list the name and model number of the pc.
     
  6. Rak

    Rak Thread Starter

    Joined:
    Apr 14, 2006
    Messages:
    103
    The pc is a HP 6540f. I will post the autoruns results a little later...need to get some sleep.

    Thanks
     
  7. Rak

    Rak Thread Starter

    Joined:
    Apr 14, 2006
    Messages:
    103
    here's the file.

    Thank you for your help.
     

    Attached Files:

  8. D-Berd

    D-Berd

    Joined:
    Dec 10, 2010
    Messages:
    143
    Good work....Let's double check a couple of things before removing anything. Go to this site and download ccleaner. It's free

    http://www.filehippo...nload_ccleaner/ the one you want is in the top right

    of the window and it says

    "Download
    Latest Version
    #.##MB

    After downloading Install it and open the program. Go to the "Tools" tab

    Next click on the button that says "Start Up"

    This will show you a list of all the programs that start when windows starts.

    Down at the bottom right of the page click on the "Save to txt file" button

    and Save.

    Next click the "uninstall" tab ( this only shows the programs currently installed on your pc) and then click on the "Save to text file"

    and post it along with the "start up" text you saved earlier.

    *****READ THIS***** You may be tempted to use the "Registry Cleaner" Portion of this program. DO NOT use it..Using it can cause more problems and possibaly hurt performance.





    In ccleaner go to the tools tab and select each of these items and on the right select disable.
    This will only prevent them from starting when windows starts. You must restart the pc once you have completed
    this. If there are any problems you can go back in and reinable them
     
  9. Rak

    Rak Thread Starter

    Joined:
    Apr 14, 2006
    Messages:
    103
    Here are the files you requested, but a couple of things happened in the process that I don't like:

    1. The links in your e-mail did not work for me. they simply took me to "Internet Explorer cannot open web page..." and the link returning me to your post here brought up the dialogue box asking me which program I wanted to use to open the files?

    2. In the second dialogue box, the File: subhead indicator was displaying heiroglyphics or some sort of sanscrit language instead of english.

    3. When copying the files to send back to you, I created a Desktop file folder and named it "CCleanerTextFile" to drop the start-up and install text files into and the folder and files disappeared. I've run a search and can't find them now.

    Obviously something isn't right, but I don't think I have a virus or malware.

    Any thoughts?
     

    Attached Files:

  10. D-Berd

    D-Berd

    Joined:
    Dec 10, 2010
    Messages:
    143
    http://www.filehippo.com/download_ccleaner/

    Sorry about the broken link, and just for the record, I didn't send you e-mail. You must be referring to the conversation with in this post.

    These programs do not need to start when windows start. You can disable them and if there is a problem, you can go back in and renable them.

    StartCCC
    Microsoft Default Manager
    SunJavaUpdateSched
    WinPatrol
    iTunesHelper
    QuickTime Task
    hpsysdrv
    SmartMenu
    AdobeAAMUpdater-1.0
    ATT-SST_McciTrayApp
    OneNote 2010 Screen
    Stickies.lnk

    "Sidebar" this enables desktop gadgets, clock, calanders....It's up to you if you want it or not.
    These two program I think do the same thing.
    Duplicate Cleaner
    Anti-Twin
    *************************************************************************** **************************
    I eliminated the programs you should keep from this list. The programs in this list are not needed for windows to work. What you need to do is go through each of these programs and see if there are some that you will ether use now, or in the future. Also, removing some of this software may impact other software or hardware on your pc. I don't want to tell you to just start uninstalling programs that you may want to try out or need.
    Also, you need to make the recovery discs for this computer or make sure you have them at hand. If you ever need to reinstall a program or windows you will have it on disc.

    Adobe Community Help Adobe Systems Incorporated 10/12/2010 3.0.0.400
    Adobe Photoshop 7.0 Adobe Systems, Inc. 12/16/2010 7.0
    Adobe Photoshop Elements 2.0 Adobe Systems, Inc. 12/16/2010 2.0
    Akamai NetSession Interface 10/11/2010
    AT&T Service & Support Tool 12/17/2010
    ATT-RC Self Support Tool 8/15/2010
    att.net Internet Mail 12/14/2010
    Bing Bar Microsoft Corporation 10/27/2010 6.3.2348.0
    Bonjour Apple Inc. 12/18/2010 1.75 MB 2.0.4.0
    Brother P-touch Editor 5.0 9/4/2010 19.4 MB
    Brother P-touch Editor 5.0 9/2/2010
    Canon Camera Window for ZoomBrowser EX Canon 11/11/2010 12.9 MB 4.5.2
    Canon EOS Kiss REBEL 300D WIA Driver Canon 11/11/2010 1.58 MB 5.1
    Canon PhotoRecord Cisra 11/11/2010 80.3 MB 02.00.00029
    Canon RAW Image Task for ZoomBrowser EX Canon 11/11/2010 86.00 KB 0.9.0
    Canon RemoteCapture Task for ZoomBrowser EX Canon 11/11/2010 95.00 KB 0.9.0
    Canon Utilities File Viewer Utility 1.3 Canon 11/11/2010 7.95 MB 1.3.2
    Canon Utilities PhotoStitch 3.1 Canon 11/11/2010 1.33 MB 3.1.10
    Canon Utilities RemoteCapture 2.7 Canon 11/11/2010 10.9 MB 2.7.5
    Canon Utilities ZoomBrowser EX CISRA 11/11/2010 8.45 MB 04.05.01148
    CCleaner Piriform 12/27/2010 3.02
    CinemaNow Media Manager CinemaNow, Inc. 4/26/2010 8.80 MB 1.9.1.105
    CyberLink DVD Suite Deluxe CyberLink Corp. 4/26/2010 36.5 MB 7.0.2712
    DVD Menu Pack for HP MediaSmart Video Hewlett-Packard 4/26/2010 102.0 MB 4.0.3715
    Foxit PDF IFilter Foxit Software 8/23/2010 24.7 MB 2.0.0.519
    Foxit Phantom Foxit Corporation 12/5/2010 33.3 MB 2.2.1112
    Hardware Diagnostic Tools PC-Doctor, Inc. 8/15/2010 6.0.5418.39
    HP Advisor Hewlett-Packard 4/26/2010 93.7 MB 3.4.10262.3295
    HP MediaSmart CinemaNow 2.0 Hewlett-Packard 8/15/2010 90.8 MB 2.0
    HP MediaSmart DVD Hewlett-Packard 4/26/2010 96.9 MB 4.0.3902
    HP MediaSmart Music Hewlett-Packard 4/26/2010 74.4 MB 4.0.3910
    HP MediaSmart Photo Hewlett-Packard 4/26/2010 224 MB 4.0.3911
    HP MediaSmart SmartMenu Hewlett-Packard 4/26/2010 2.03 MB 3.1.1.12
    HP MediaSmart Video Hewlett-Packard 4/26/2010 267 MB 4.0.3911
    HP MediaSmart/TouchSmart Netflix Hewlett-Packard 4/26/2010 9.61 MB 1.0.2.0
    HP Odometer Hewlett-Packard 4/26/2010 48.00 KB 2.10.0000
    HP Setup Hewlett-Packard 4/26/2010 1.2.4048.3310
    HP Support Assistant Hewlett-Packard 8/23/2010 21.0 MB 4.4.6.3
    HP Support Information Hewlett-Packard 4/26/2010 0.16 MB 10.1.0002
    HP Update Hewlett-Packard 4/26/2010 2.97 MB 5.002.003.003
    Hulu Desktop Hulu LLC 10/13/2010 0.9.14
    iTunes Apple Inc. 12/18/2010 145.7 MB 10.1.1.4
    LabelPrint CyberLink Corp. 4/26/2010 231 MB 2.5.2610
    LightScribe System Software LightScribe 4/26/2010 24.0 MB 1.18.11.1
    Linksys EasyLink Advisor Linksys By Cisco Systems 8/22/2010
    magicJack magicJack L.P. 12/10/2010 2.0.5703.3988
    magicJack Outlook Add-In 1.0.3.521 magicJack 8/26/2010 1.0.3.521
    Malwarebytes' Anti-Malware Malwarebytes Corporation 11/11/2010 10.1 MB
    Microsoft Works Microsoft Corporation 12/15/2010 333 MB 9.7.0621
    Moffsoft FreeCalc Moffsoft 8/23/2010 1.1
    Movie Theme Pack for HP MediaSmart Video Hewlett-Packard 4/26/2010 430 MB 4.0.3715
    ParetoLogic PC Health Advisor ParetoLogic, Inc. 10/16/2010 3.0.0.0
    PC Pitstop Driver Alert2 2.0.0.0 PC Pitstop LLC 9/20/2010 2.0.0.0
    PhotoNow! CyberLink Corp. 4/26/2010 34.2 MB 1.1.6904
    PictureMover Hewlett-Packard Company 4/26/2010 50.8 MB 3.3.1.19
    PlayReady PC Runtime amd64 Microsoft Corporation 4/26/2010 2.06 MB 1.3.0
    Power2Go CyberLink Corp. 4/26/2010 173.9 MB 6.1.3810
    PowerDirector CyberLink Corp. 4/26/2010 797 MB 8.0.2704
    Revo Uninstaller Pro 2.5.0 VS Revo Group, Ltd. 12/18/2010 34.8 MB 2.5.0
    Stickies 7.0b Zhorn Software 8/15/2010
    WebEx WebEx Communications, Inc 9/1/2010
    WebEx Support Manager for Internet Explorer WebEx Communications Inc. 8/22/2010 25.3 MB 6.5.47
    Windows Live Essentials Microsoft Corporation 4/27/2010 14.0.8089.0726
    Windows Live ID Sign-in Assistant Microsoft Corporation 4/26/2010 10.0 MB 6.500.3165.0
    Windows Live Sync Microsoft Corporation 4/26/2010 2.79 MB 14.0.8089.726
    Windows Live Upload Tool Microsoft Corporation 4/26/2010 0.22 MB 14.0.8014.1029
    Windows Mobile Device Center Microsoft Corporation 9/1/2010 27.4 MB 6.1.6965.0
    WinPatrol BillP Studios 12/12/2010 19.0.2010.0
    WinPatrol BillP Studios 12/11/2010 1.56 MB 19.1.2010.1
     
  11. Rak

    Rak Thread Starter

    Joined:
    Apr 14, 2006
    Messages:
    103
    Something screwy is going on. Now when I try to connect to the internet from a link within my Outlook program, I am stopped with the following messages: "The operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." Which is then followed by "An unexpected error occured."

    As far as I am aware, I made no changes, however I did run Malwarebytes Anti-Malware and found one problem. The generated logfile is as follows:

    Malwarebytes' Anti-Malware 1.50 Public Beta
    www.malwarebytes.org

    Database version: 5096

    Windows 6.1.7600
    Internet Explorer 8.0.7600.16385

    12/27/2010 1:06:07 PM
    mbam-log-2010-12-27 (13-06-07).txt

    Scan type: Full scan (C:\|)
    Objects scanned: 290576
    Time elapsed: 28 minute(s), 46 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\program files\uninstallother.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.

    Also, when Anti-Malwarebytes wants to download updates, I authorize it to do so, it appears to download the updates, but then will stop and display the following error message before opening the program: "An error has occured. Please report this error code to our support team. PROGRAM_ERROR_UPDATING (5,0, CreateFile) Access Denied

    The threat was removed, but I've been having these "little" issues ever since.
    Thanks:)
     
  12. Rak

    Rak Thread Starter

    Joined:
    Apr 14, 2006
    Messages:
    103
    I just ran another Malwarebytes Anti-Malware scan with the following results. Obviously - even though it says it did - it has NOT removed the problem since it is still there after the first "removal".

    Any suggestions would be appreciated.

    Malwarebytes' Anti-Malware 1.50 Public Beta
    www.malwarebytes.org

    Database version: 5096

    Windows 6.1.7600
    Internet Explorer 8.0.7600.16385

    12/28/2010 11:36:44 AM
    mbam-log-2010-12-28 (11-36-44).txt

    Scan type: Full scan (C:\|)
    Objects scanned: 291319
    Time elapsed: 47 minute(s), 26 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\program files\uninstallother.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.

    It must be reloading or reinstalling from a hidden file or hook or something.

    Thanks :)
     
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