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Asus 1215n random freezing

Discussion in 'Hardware' started by Dragonborn, Nov 1, 2011.

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  1. Dragonborn

    Dragonborn Thread Starter

    Nov 1, 2011
    First, my specs:

    Asus 1215n-pu17 netbook
    1.80 GHz Intel Atom CPU
    2 GB RAM
    Windows 7 32-bit OS
    ION 2 graphics card
    250 GB hard drive (partitioned into two drives)
    All the drivers are updated

    Ever since I bought this netbook in June, it had a tendency of randomly freezing for a few seconds every couple of minutes or so. I'd just be surfing the web or listening to music, and everything would just hang for a second or two. Whatever sound that was playing at that moment would stretch out to the length of the hang up (in other words, if someone in a youtube video said "hello" and it happened to freeze, it would just play out "ooooooooooooooo")

    I didn't mind it at first, since the periods of hang time weren't too annoying. Just recently, however, the hang time became far worse, lasting up to 20 or 30 seconds. Nothing moves, the mouse freezes as well, and the sound hangs at whatever the last note was. Then, when it resumes, it does so as if nothing happened.

    I haven't been able to find anything on google about this, so I figured I'd bring it up here. Here's my HijackThis report:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 4:05:39 PM, on 11/1/2011
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v8.00 (8.00.7601.17514)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\DAEMON Tools Lite\DTLite.exe
    C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
    C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus.msn.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://asus.msn.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [NotebookHardwareControl] "C:\Program Files\Notebook Hardware Control\nhc.exe" -quiet
    O4 - HKLM\..\Run: [IgfxTray] C:\windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Logitech Download Assistant] C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
    O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-3156743166-4005778815-1904059964-1013\..\RunOnce: [Reboot] AsusSender.exe C:\Windows\Reboot.exe 60 (User 'UpdatusUser')
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O20 - AppInit_DLLs: C:\windows\system32\nvinit.dll
    O23 - Service: Futuremark SystemInfo Service - Futuremark Corporation - C:\Program Files\Futuremark\Futuremark SystemInfo\FMSISvc.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\windows\system32\nvvsvc.exe
    O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\windows\system32\PnkBstrA.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe

    End of file - 5405 bytes

    Let me know if there's anything else I should tell you guys. I'm wondering if this is a hardware problem or a software problem.
  2. VictoriaiiCe


    Oct 20, 2011
    Click on Start then Run, type msconfig and press Enter.
    Click on the Startup tab, record what is currently starting then click the Disable All button. Reboot and see if it runs better. Also I didn't see anything unusual in your log but it could be a malware issue. I'll contact an adviser to look at your log to see what we can do to help :)
  3. crjdriver

    crjdriver Moderator

    Jan 2, 2001
    Just a few comments. From that log, it looks like you attempt to game on that netbook. Believe me it is NOT made for gaming. I have one and it has performed flawlessly for a year now however it is not a gaming laptop.

    Next the best performance boost for that machine is to clean install win7 without all of the asus bloatware that comes with it.

    If you are still running the 503 bios, you might consider updating the bios. There have been a LOT of fixes released. If you do decide to update the bios, make sure you fully understand the flashing procedure since an incorrect flash will render your netbook a paperweight.
  4. Dragonborn

    Dragonborn Thread Starter

    Nov 1, 2011
    My BIOS seems to be up to date (0902, updated in May 2011). However, I'd love to do a clean install. Unfortunately, my netbook came with neither a CD-Drive nor a backup disc. There's an option to reset the machine to its factory settings, but that would only put all the bloatware back on, no?

    I have worried about the gaming aspect (I use setFSB for overclocking my processor and EVGA Precision for overclocking my graphics card) I suspect this may be shortening the lifespan of my machine in general, though both programs have fail-safe functions that reset settings if they begin to overheat. I've monitored the heat output and have not recorded anything dangerous, even at peak gaming levels.

    Regardless, the next laptop I purchase will have more of a gaming focus. Until then, I'd like to rule out software problems on my netbook before pointing fingers at Half Life 2.

    I'll also take Victoria's advice and try a "disable all" reboot. I've got work now though, so I shall report back later. Thank you all for your help so far.
  5. crjdriver

    crjdriver Moderator

    Jan 2, 2001
  6. Dragonborn

    Dragonborn Thread Starter

    Nov 1, 2011
    I have an external usb hard drive, crjdriver, though I'm not sure how to complete the reformatting process without a copy of windows 7 to reinstall. Again, I did not receive a backup disc with my Asus 1215n.
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