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ASUS Eee PC 1005PE Windows Update Not Installing

Discussion in 'Windows 7' started by AP2006, Oct 27, 2010.

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  1. AP2006

    AP2006 Thread Starter

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    Hi

    I purchased the ASUS Eee PC 1005PE netbook 2 weeks ago and the Windows Update has been working fine. The Operating System I am using is Windows 7 Starter.

    Recently I always get the prompt to install the "Security Update for SQL Server 2005 SP3 (KB970892)" and this update just keeps on failing. When using Windows Help I get the following ""WindowsUpdate_0000737D" "WindowsUpdate_dt000"" and I did try their possible solution which failed. The error code is 737d. Please see the screenshot explaining the log.

    I have tried manually installing the update and this has also failed. I have searched Google on the error and found this Microsoft forum explaining a fix (read 2nd post)

    http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/c4eab182-6e48-42ce-8f67-319bf2be0129

    I tried to follow what the post said but I didn't stop any SQL services as it was not clearly specified. Secondly where the person mentions about the regedit, I navigated to the location but couldn't find what the user was talking about. Also I learnt at work the modifying the registry can be harmful - however a backup of the registry is always good so I can go back to my old settings.

    If you need any more information please let me know and I will provide.

    Thank you and look forward to the replies.
     

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  2. huggie54

    huggie54

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    download and save update to desktop,reboot into safe mode and try install.
     
  3. AP2006

    AP2006 Thread Starter

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    Thanks for the reply Huggie, I will try that and let you know how I get on.
     
  4. AP2006

    AP2006 Thread Starter

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    Hi Huggie,

    I went into safe mode and tried the manual install and it failed. I got the message whilst installation was ongoing "hotfix.exe has encountered a problem.... send error report,etc. I have attached screenshots showing the error and also what the message contained.
     

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  5. AP2006

    AP2006 Thread Starter

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    Anyone know any fix for this?

    If I do not install this update will my netbook be at risk???

    Thank you
     
  6. vicks

    vicks

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    Have you tried to do the install with your antivirus program disabled?
    vicks
     
  7. AP2006

    AP2006 Thread Starter

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    I have Microsoft Security Essentials installed and I have not tried turning the anit-virus software off. I will give it a go and see post what happens.Thanks for the quick reply Vicks
     
  8. AP2006

    AP2006 Thread Starter

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    Hi Vicks,

    I turned off the anti virus software and still the update fails to get installed.
     
  9. vicks

    vicks

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    When I tried to find a solution, it appears to me that this update is for Vista. I cannot find where it applies to WIN 7
    I will keep looking though,.
    Vicks
     
  10. AP2006

    AP2006 Thread Starter

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    Thanks for your assistance Vicks much appreciated. I will keep checking on here if you find a solution.
     
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