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Asus is driving me INSANE

Discussion in 'Hardware' started by ep2002, Feb 11, 2015.

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  1. ep2002

    ep2002 Thread Starter

    Joined:
    Oct 31, 2006
    Messages:
    195
    So a mod in software (viruses) told me to post this here.

    Hi all,

    Here is my link to my stats http://speccy.piriform.com/results/P...kHnEJNQzx8MFnb & Win 8 came pre-installed on this Asus laptop.

    Just an FYI to anyone out there, I will NEVER EVER buy anything Asus again. Their tech support is horrendous & they have wasted my time over & over again. And even their website doesn't even work properly when I tried to reach out to the executive area via their form, the submit button never works. And they hide management so you can never speak to them. They also won't let you speak to anyone in the US And lastly, no one even calls me back when they say they will (not one person, but many). Just a forewarning.

    So after wasting almost a month with this issue & probably over 24 total hours of dealing with Asus & MS on the phone, MS is NOW saying they think I have a virus.

    First I had issues with my wifi working when I was at a hotel, then after going thru the troubleshooting steps I think it wanted me to do a refresh which I did.

    It then had a number to call to get the Win 8 activation key so I called it & got this new key. Then a day or two later Win wanted to do another update. Now I wasn't at my own apt. & the speeds were terrible at this place I was staying at, but seriously, it took the update 6-8 hours. I know b/c I got up in the middle of the night & it was STILL running.

    Then it said the key was no longer valid & would deactivate on 02-10-15.

    I called MS & they told me that Asus is responsible. I called Asus & they told me MS is responsible. Called MS again & when I learned that all Win 8 pre-install keys are now connected to the MB & they no longer put a sticker on the hardware, I knew Asus was responsible.

    We went through everything at least 6 times with 6 different people & finally they said I had to do a factory refresh which I did just today & it took around 5 HOURS, can you believe that???

    After that was done I was STILL getting the flag with the red X saying that MS wasn't activated, but under PC Info it says it is.

    So I called up MS & said this is a problem on YOUR end. After he did something to upload a file to my computer & had me restart, the flag came back again.

    Now this guy isn't smart as he was NOT aware that there's no sticker on the laptops anymore for the key, but he wouldn't let me speak to a manager (probably lied about him being busy) & so he is saying I must have a virus.

    I'm very nervous now b/c the 10th is here in 4 days.

    Can we try to get rid of any virus there may be to see if that helps.

    In the meantime I clicked on the link that said to hide that message. I just rebooted & the flag isn't showing that red X anymore, but I don't trust this computer,

    I'm in the middle of re-installing all my apps for the 2nd time in less then a month.

    Oh & I always have Avast & MBAB on all my computers, so it's not like I'm unsecure & I've been working with computers for years.

    Thank you


    Michelle
    P.S. Even though the message has been hidden, as of yesterday (the 10th), Windows keeps telling me to activate the key. I'm sort of still able to use the laptop by clicking the button & then the Windows key so it gets me back to the desktop, but I'm REALLY nervous now.

    Both MS & Asus are saying it's all on me. I have no warranty left with Asus & they refuse to do anything even though they wasted weeks & hours of my time. Can't even get someone higher up in the company which is one of my fortes.

    MS is saying I have a virus. I have been running ESET 1-2 times per day & it doesn't really find anything that says, "virus."
     
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