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Asus laptop black screen with cursor after windows 8.1 update??

Discussion in 'All Other Software' started by Li55, Jan 12, 2014.

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  1. Li55

    Li55 Thread Starter

    Jan 12, 2014
    After running the windows 8.1 update (amongst others) my laptop started being a bit glitchy but nothing major . A couple of days later I also noticed a screw was missing in the back and I didn't find it for a few days so the corner where the body attaches to the screen was popping off a little. I'm not sure which of these caused my problem.

    Anyway, while using the computer chrome froze and the whole desktop wouldn't respond, so eventually I forced the computer to shut down by holding the power button (ctrl+alt+del wasn't working either)

    When I went to turn my laptop back on, the power button light up and the backlight came on but it's simply a black screen with a moveable cursor. As I knew it was low on battery, I unplugged the charger and allowed itself to run down so that it could shut down completely. I then turned it back on and plugged it in - the asus logo came up and then it went to the black screen again. I've also noticed when I have my computer turned on it still makes the noise when I receive a Facebook message.

    Is there anything I can do to fix this or does it need to be repaired?
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