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ASUS ROG GL553V - Laptop shut down (thinks it is hot?!)

Discussion in 'Hardware' started by Eravada, Oct 1, 2018.

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  1. Eravada

    Eravada Thread Starter

    Joined:
    Oct 1, 2018
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    Hi All

    (Windows 10)

    Bit of a conundrum on my hands. My laptop ASUS ROG GL553V is powering off instantly and consistently within 10 - 30 seconds of being powered on. Some small amount of background:

    • Less than a year old (so could return for warranty);
    • Had an issue with the ASUS ROG Gaming Center spinning the fans up to 100% when gaming and causing the laptop to shut down automatically. This was rectified by uninstalling said software entirely. No issues for 2-3 months since;
    The shut down doesn't occur when something particular happens, it is seemingly 'time based' (like it's overheating and if you see here: https://rog.asus.com/forum/showthre...-Overheating-Throttling&highlight=speed+crash this is super common).

    Instead, the laptop (cold as anything, no heat whatsoever) will shut down in bios, starting windows, logging in and sometimes I get 5-10 seconds of desktop time.

    Putting it in the fridge netted me a small extension of time, but very very little. Just enough to see that the UEFI reports the CPU as 105c. HWM (briefly open) says the CPU is at a comfortable ~40.

    Now obviously the CPU isn't 105c as I would absolutely be able to feel that melting a hole in the laptop, and HWM knows it's not. The UEFI is somehow detecting the CPU as 105c, and triggering a shut down. Now to me, the obvious solution was to update the UEFI via pen drive but I won't have enough time! And insofar as I understand, a halfway updated UEFI is a quick way to acquire an expensive brick.

    Now as mentioned if I put it in the fridge I can get some small amount of time (god knows why this works) to do stuff in UEFI or super quick on desktop. Would anyone have a suggestion as to what I might do to stop the laptop from believing it is achieving nuclear fusion?

    Thanks for any advice or help, and even answers to the nature of 'return it under warranty' would be fine.

    Cheers

    Chris
     
  2. managed

    managed Trusted Advisor Spam Fighter

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    Allan
    Hi Chris and welcome to TSG.

    Return it under warranty ! Seriously, return it and don't put it in the fridge anymore, that could cause condensation inside the laptop which could really screw things up.
     
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  3. Eravada

    Eravada Thread Starter

    Joined:
    Oct 1, 2018
    Messages:
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    Yes, that is a very good point. It was a very short period of time, although you have dissuaded me of trying it for any longer!

    I'll definitely return it under warranty. Interestingly enough ASUS have notified us that they'll be 'exchanging' with us despite it being an RMA/repair? Uncertain what we'll be getting in the door tomorrow! Perhaps this is just standard for them, or perhaps they're aware this is an 'unsolvable' issue.

    Thanks for the response.
     
  4. managed

    managed Trusted Advisor Spam Fighter

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    First Name:
    Allan
    Sounds like they will swap it for a new (or possibly refurbished) one. Please let us know how you get on.

    You're welcome. :)
     
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