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ATI Catalyst Drivers won't install :(

Discussion in 'Hardware' started by pjlambo, Feb 2, 2011.

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  1. pjlambo

    pjlambo Thread Starter

    Joined:
    Sep 10, 2006
    Messages:
    16
    I have a Radeon 5850 installed in my desktop and my laptop has a 5650 card. The catalyst driver suite installs without a hitch on my laptop which is running Windows 7 HP (x64) but when I try to install the latest or previous versions of the same driver suite on my desktop which is running Windows 7 Ultimate (x32) the installation mentions errors and in the log it states the driver has not installed. In order to install the drivers I have to do it manually through device manager. I have used Driver Sweeper to erase all traces of the old driver files inside safe mode. I always uninstall my old drivers before putting in the new versions. Anyone know what is going on here and how to fix it?
     
  2. 5ndr5

    5ndr5

    Joined:
    May 25, 2010
    Messages:
    91
    Ok, firstly, alarm bells started ringing when i noticed that one device (laptop/pc) is 32bit, and the other 64bit. If you are using the same instal file on both machines, thats probably the problem!

    If I'm reading that wrong, then sorry.

    What I would do is firstly try the manufacturers website of your graphics cards for the latest drivers. If not, try windows update. If not, did you have drivers with the pc/laptop? If not, run dxdiag, save all info to text file and upload here for me to see.

    Thanks
     
  3. pjlambo

    pjlambo Thread Starter

    Joined:
    Sep 10, 2006
    Messages:
    16
    Ok to clarify, I have a laptop that is running on Windows 7 (64-bit) with a 5650 HD Radeon (1 GB) Mobility video card. I don't have any problems uninstalling older Catalyst software and drivers and replacing it with a new version. The problem I have affects my Desktop PC which is running Windows 7 (32-bit). Both computers use the same 5000 driver series that I obtain off the AMD/ATI driver site and the video card in my desktop is a 5850 HD Radeon (1 GB). If I try to install a newer version of the Catalyst suite on my desktop, I get an error report that states the video driver failed to install. The rest of the software installs fine. To get around this I have to download just the driver file and install it that way or do it manually through device manager. I just don't understand why the installation works perfectly fine on my laptop but not on my desktop. I have tried installing older drivers and software but the same problem occurs.
     
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