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Audio completely gone.

Discussion in 'Hardware' started by Amiara, Jan 22, 2013.

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  1. Amiara

    Amiara Thread Starter

    Joined:
    Aug 14, 2012
    Messages:
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    I have searched the net and this forum for several hours, but found no solution.
    My audio has suddenly stopped working - also when starting up windows there is no sound.
    I have downloaded a driver update program, and updated audio drivers.
    Also i have tried disabling all soundeffects under audio enhancements - no luck.
    I get an error when i try to play test tone
    I have restarted the windows audio service.
    I found a fix that seems to work for a lot of people with this issue:

    >>Right click "Computer"
    >>Click "Manage"
    >>Under the "System Tools" section, Double click "Local Users and Groups"
    >>Click "Groups"
    >>Right click "Administrators"
    >>Click "Add to group..."
    >>Click "Add"
    >>Click "Advanced"
    >>Click "Find Now"
    >>Double click "Local Service"
    >>Click "Ok"
    >>"NT Authority\Local Service" should show up in the list now
    >>Click "Ok"
    >>Close Computer Management and reboot.
    http://social.msdn.microsoft.com/Fo...t/thread/b09e43ba-3ffa-4a45-9593-8eee686f124a

    but as far as i can tell windows starter doesn't have access to "Local Users and Groups"


    Please help - i am at a loss.

    I run win 7 starter, 32 bit.
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
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    Messages:
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    First Name:
    Chuck
    Hi Amiara, and welcome to TSG.

    Are you talking about the internal speakers on a laptop or external speakers plugged into the computer?

    Does the sound controller show up in the Windows Hardware device manager and does it show any errors or warnings?

    If you are using external speakers, have you made sure they are getting power, plugged into the correct jack on the computer and have their volume turned up? Can you test the speakers with another audio source?

    If you are using the internal speakers on the computer, have you made sure nothing is plugged into the computer's headphone jack?
     
  3. Amiara

    Amiara Thread Starter

    Joined:
    Aug 14, 2012
    Messages:
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    Hi cwwozniak.
    Thank you so much for your answer! :)
    It is the internal speakers of my laptop thats the problem. i have tried inserting headphones - but still no sound ( i havent used head phones with my laptop for months - so i am pretty sure its not the jack thats the problem).
    Here is what it looks like in device manager:
    http://i.imgur.com/iAxZiwn.png
    Again; thanks a lot for taking time to answer this thread.
     
  4. Oddba11

    Oddba11

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    Messages:
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    First Name:
    Jim
    You can try updating/manually reinstalling the audio drivers. The drivers should be available from the laptop manufacturers website.
     
  5. Amiara

    Amiara Thread Starter

    Joined:
    Aug 14, 2012
    Messages:
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    thanks - but i have already updated all drivers. no luck :(
     
  6. Amiara

    Amiara Thread Starter

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    Aug 14, 2012
    Messages:
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    anyone??
     
  7. foxidrive

    foxidrive Banned

    Joined:
    Oct 20, 2012
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    Find the audio mixer and see if anything is muted and that the audio sliders are all at maximum.
    Change these settings "for playback" and not for "recording".
     
  8. Amiara

    Amiara Thread Starter

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    hi foxidrive.
    already checked - the sliders are all at max....
     
  9. foxidrive

    foxidrive Banned

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    What about muted outputs?
     
  10. Amiara

    Amiara Thread Starter

    Joined:
    Aug 14, 2012
    Messages:
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    no muted outputs - it is a problem with the software/computer or something. Searching the net i found that many have had similar problems - and i have tried various more advanced solutions but no luck.
    i'd like to try the solution mentioned above:
    I found a fix that seems to work for a lot of people with this issue:

    >>Right click "Computer"
    >>Click "Manage"
    >>Under the "System Tools" section, Double click "Local Users and Groups"
    >>Click "Groups"
    >>Right click "Administrators"
    >>Click "Add to group..."
    >>Click "Add"
    >>Click "Advanced"
    >>Click "Find Now"
    >>Double click "Local Service"
    >>Click "Ok"
    >>"NT Authority\Local Service" should show up in the list now
    >>Click "Ok"
    >>Close Computer Management and reboot.
    http://social.msdn.microsoft.com/For...3-8eee686f124a

    but as far as i can tell windows starter doesn't have access to "Local Users and Groups"

    So frustrating - when as far as i know it happened out of the blue.

    thank you all for taking time to help me fix this problem.
     
  11. replay

    replay

    Joined:
    Aug 12, 2003
    Messages:
    5,448
    system restore???
     
  12. Oddba11

    Oddba11

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    First Name:
    Jim
    Did you manually install the drivers or rely on Windows Update or some other software?

    Update software will do nothing if you already have the latest version installed. The only way to reinstall the drivers, is to perform in the install manually (as I previously noted).

    Aside from that, a system Restore to a date before the problem started or a fresh install of the OS.
     
  13. Amiara

    Amiara Thread Starter

    Joined:
    Aug 14, 2012
    Messages:
    7
    Had to format and reinstall OS... tried several different tweaks and guesses at solutions - no luck.
    Don't know what happened - but it works now.
    Thanks to all who tried helping.
     
  14. westiemom

    westiemom

    Joined:
    Apr 21, 2004
    Messages:
    44
    I seem to have the same problem but I was having the problem of when i connected the headphones and then unplugged them I would not have speaker sound but only through headphones. sometimes they would return on their selves. Sunday when i turned on the laptop i see the red dot with white X on the speaker ion the task bar. I had not done any updates or added any thing. Do day I tried to re-install the driver but there is no listing in device manager for the audio. I did a restore to Saturday and still NOPE. I even opened the laptop to see if there was a burn spot on the MB and everything looked fine. So it looks like to me my last resort is the reformat and install...which I had just done around October. by the way I have a compaq f761US running vista 32 bit.
    so off to save my files :-( I hate reinstalling.....WAAAAHHHHHH
     
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