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Audio Issue after the Windows 10 April update recently

Discussion in 'Windows 10' started by vinodkp, Jun 14, 2018.

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  1. vinodkp

    vinodkp Thread Starter

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    Audio is not playing through Laptop speakers or wired head phones. But audio plays through Bluetooth head sets, smart TV connected through HDMI cable. Microphone is also working fine.

    Realtek drivers updated, windows default driver tried and PC refreshed. Nothing worked

    My system info:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home Single Language, 64 bit
    Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4
    Processor Count: 4
    RAM: 8102 Mb
    Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
    Hard Drives: C: 99 GB (11 GB Free); D: 265 GB (239 GB Free); E: 249 GB (235 GB Free); F: 303 GB (172 GB Free); G: 0 GB (0 GB Free);
    Motherboard: Dell Inc., 0TYKPW
    Antivirus: Windows Defender, Enabled and Updated
     
    Last edited: Jun 14, 2018
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  3. 123Zbyniek

    123Zbyniek

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    Realtek driver version?
     
  4. vinodkp

    vinodkp Thread Starter

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    Driver Version : 6.0.1.7737
    Driver Date : 02-Feb-16
     
  5. flavallee

    flavallee Trusted Advisor

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    That's a very old Realtek high definition audio driver.

    The most current driver for Windows 10 Version 1803 is 6.0.1.8459 which was released on 05-Jun-18.

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  6. vinodkp

    vinodkp Thread Starter

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    But while trying to update the driver it says latest driver already installed.
     
  7. flavallee

    flavallee Trusted Advisor

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    You appear to have a Dell Inspiron 5558 laptop.
    What's the 7-character "service tag" number on it?

    In Windows 10, type winver in the search box, then press the Enter key.
    When the small window appears, advise what the "Version" and "OS Build" numbers are.

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  8. vinodkp

    vinodkp Thread Starter

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    Version 1803 (OS Build 17134.1112)
     
  9. flavallee

    flavallee Trusted Advisor

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    You made a typo.
    17134.112 is the most current build.

    You didn't submit the service tag number, so I can't confirm what audio device your laptop has.
    Go into the Device Manager and open the properties window for the audio device, then click the "Details" tab, then select "Hardware Ids" in the list.
    Advise what the exact 4-character codes are that follow VEN_ and DEV_ in those strings.
    Once that audio device is correctly identified, I should be able to direct you to the Windows 10 driver for it.

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  10. vinodkp

    vinodkp Thread Starter

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    Sir, you are right I made a mistake of adding one more 1. Sorry, it's 17134.112
     
  11. vinodkp

    vinodkp Thread Starter

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    Realtek Driver.png
    Sir, I just visited the Dell support site and it's screen shot posted above. Shall I go for it?
     
  12. vinodkp

    vinodkp Thread Starter

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    View attachment 264899
    Sir, I just visited the Dell support site and it's screen shot posted above. Shall I go for it?
     
  13. vinodkp

    vinodkp Thread Starter

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  14. flavallee

    flavallee Trusted Advisor

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    Yes, that's the Windows 10 64-bit audio driver that's listed for your Dell Inspiron 5558 laptop.
    Download and save and then install that audio driver.
    After you're done and have restarted, advise if the audio is working okay.

    According to those codes, it has a Realtek ALC3234 High Definition Audio device.
    According to the Microsoft Update Catalog site, it shows 6.0.1.8447 as the most current Windows 10 64-bit driver for it.
    I'm a bit surprised that Windows 10 64-bit didn't allow you to update it.

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    Last edited: Jun 14, 2018
  15. vinodkp

    vinodkp Thread Starter

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    Service Tag : 9BRWY52. Sure sir I just started downloading
     
  16. flavallee

    flavallee Trusted Advisor

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    HERE is the support site that's assigned only to your laptop.
    You should add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it as needed.

    It appears it originally came with Windows 8.1 64-bit, so I'm going to assume you upgraded it to Windows 10 64-bit.

    It does have Realtek ALC3234 high definition audio.

    Capture.JPG

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