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Audio Issue after the Windows 10 April update recently

Discussion in 'Windows 10' started by vinodkp, Jun 14, 2018.

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  1. vinodkp

    vinodkp Thread Starter

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    Yes sir, it originally came with Windows 8.1 64-bit and I upgraded to Windows 10. Downloaded and installed the mentioned driver package successfully. Just restarted the system but sound issue still exists. I already added the support web page to my browser's favorites.
     
  2. 123Zbyniek

    123Zbyniek

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    May 14, 2017
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    I dealt with the older Realtek ALC0888 card after many attempts in the following way (by trial and error when the sound disappeared after installation 17134.112):
    1 - I have uninstalled the sound card driver through the control panel.
    2 - I installed the driver 6.0.1.8186 for Windows 10 from the Realtek website - http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
    The sound works.
    3 - Then I managed to install the 6.0.1.8432 driver found on the Internet. The installation was possible only by updating from the device manager. By indicating the directory where I had to unpack the driver 6.0.1.8432.
    No higher version would work.

    upload_2018-6-14_19-33-24.png

    upload_2018-6-14_19-31-15.png
     
  3. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    That's exactly how I install a newer driver version for Realtek High Definition Audio - by downloading and saving the compressed file and then unzipping it into a new folder and then browsing to it via "the back door method" in the Device Manager.

    Anyway, I'm glad to hear you got the sound working. (y)

    -------------------------------------------------------------
     
  4. vinodkp

    vinodkp Thread Starter

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    My audio codec version is Realtek ALC3234 High Definition Audio. Sir my laptop is still having the sound issue after installing the latest driver.
     
    Last edited: Jun 15, 2018
  5. 123Zbyniek

    123Zbyniek

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    Why do not you try the way of post # 17?
    The Realteka driver on the referenced page is also in the x64 version.
    The HDXMATP # .inf file (WIN64 driver directory) contains exactly the same information as in the 8142 / A07 and 8248 / A08 drivers on the Dell website (HDXMATP3.inf files).

    REALTEK 8186
    ;
    ; INF file for installing Realtek High Definition Audio Driver
    ;

    [Version]
    CatalogFile=HDXRT.CAT
    Signature = "$chicago$"
    Class=MEDIA
    ClassGuid={4d36e96c-e325-11ce-bfc1-08002be10318}
    Provider=%OrganizationName%
    DriverPackageType=PlugAndPlay
    DriverPackageDisplayName=%PackageDisplayName%
    DriverVer=06/14/2017, 6.0.1.8186

    .
    .
    .
    [Manufacturer]
    %MfgName% = AzaliaManufacturerID, NTamd64.6.0

    [AzaliaManufacturerID.NTamd64.6.0]
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AD
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AE
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C0
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C1

    DELL 8142
    ;
    ; INF file for installing Realtek High Definition Audio Driver
    ;

    [Version]
    CatalogFile=HDXRT.CAT
    Signature = "$chicago$"
    Class=MEDIA
    ClassGuid={4d36e96c-e325-11ce-bfc1-08002be10318}
    Provider=%OrganizationName%
    DriverPackageType=PlugAndPlay
    DriverPackageDisplayName=%PackageDisplayName%
    DriverVer=05/02/2017, 6.0.1.8142
    .
    .
    .

    [Manufacturer]
    %MfgName% = AzaliaManufacturerID, NTamd64.6.0

    [AzaliaManufacturerID.NTamd64.6.0]
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AD
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AE
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C0
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C1
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C2
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C3

    DELL 8248
    ;
    ; INF file for installing Realtek High Definition Audio Driver
    ;

    [Version]
    CatalogFile=HDXRT.CAT
    Signature = "$chicago$"
    Class=MEDIA
    ClassGuid={4d36e96c-e325-11ce-bfc1-08002be10318}
    Provider=%OrganizationName%
    DriverPackageType=PlugAndPlay
    DriverPackageDisplayName=%PackageDisplayName%
    DriverVer=09/05/2017, 6.0.1.8248
    .
    .
    .

    [Manufacturer]
    %MfgName% = AzaliaManufacturerID, NTamd64.6.0

    [AzaliaManufacturerID.NTamd64.6.0]
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AD
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AE
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C0
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C1
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C2
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C3
    "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C4

    After installing 8186, check if the driver is working.
    After installing the driver and restarting the system, I entered the Control Panel / Sounds and checked which devices are set for the input / output.
    When you click the Sounds icon, a message may show that certain options that your card does not support must be turned off. Accept this.
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    That's what I advised you in post #13.
    I apparently misunderstood what you said in post #17.

    ---------------------------------------------------------------
     
  7. 123Zbyniek

    123Zbyniek

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    May 14, 2017
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    I described a procedure which I successfully used in a similar case for problems with the sound card after updating Windows 10 to version 1803.17134.81.
    I proposed to use it for Dell Inspiron 5558 / ALC3234 by installation of the Realtek 8186 driver and then eventually upgrade to a higher version compatible with "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO \ FUNC_01 & VEN_10EC & DEV_0255 & SUBSYS_102806AE.
     
  8. vinodkp

    vinodkp Thread Starter

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    Sir, in post 17 was not posted by me. It was posted by another member named 123Zbyniek.
     
  9. vinodkp

    vinodkp Thread Starter

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    Sir, I followed the steps in post 17. But the audio issue is still there. Please advise.
     
  10. 123Zbyniek

    123Zbyniek

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    Please specify what activities you have done?
    1 - Have you uninstalled the driver you had installed and restarted the computer?
    After rebooting, the system should recognize the hardware and install a standard driver for the Microsoft card (in the driver's version number the last digits are * .112). Is there sound for the standard version? In my situation - yes.
    Because I wanted to be able to use as usual from the Realtek Manager, I installed the driver as in point 2.
    2 - Then via Setup.exe I installed the driver version 6.0.1.8186 from the Realtek website. I've got the Realtek Manager icon (red speaker on the right side bar) - I could make the necessary settings.
    What effects did you get after doing this?
     
  11. vinodkp

    vinodkp Thread Starter

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    I just downloaded the driver (Not executable, the zip format) from realtek website and unzip it. Then directly updated the driver from device manager by browse folder option.
     
  12. 123Zbyniek

    123Zbyniek

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    Please follow the step 1, ie uninstall the current driver via the control panel and restart the computer. Please check and specify what driver the system has installed. Is there a sound for this driver? Please check how the default playback device is set -> Control Panel -> Sounds -> Playback (screenshot will be helpful).
     
  13. vinodkp

    vinodkp Thread Starter

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  14. vinodkp

    vinodkp Thread Starter

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    Current driver version installed posted above
     
  15. vinodkp

    vinodkp Thread Starter

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    I should use uninstall device from the system option along with delete the driver for the device option ticked. Right?
     
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