Audio Issue after the Windows 10 April update recently

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vinodkp

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Yes sir, it originally came with Windows 8.1 64-bit and I upgraded to Windows 10. Downloaded and installed the mentioned driver package successfully. Just restarted the system but sound issue still exists. I already added the support web page to my browser's favorites.
 
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I dealt with the older Realtek ALC0888 card after many attempts in the following way (by trial and error when the sound disappeared after installation 17134.112):
1 - I have uninstalled the sound card driver through the control panel.
2 - I installed the driver 6.0.1.8186 for Windows 10 from the Realtek website - http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
The sound works.
3 - Then I managed to install the 6.0.1.8432 driver found on the Internet. The installation was possible only by updating from the device manager. By indicating the directory where I had to unpack the driver 6.0.1.8432.
No higher version would work.

upload_2018-6-14_19-33-24.png

upload_2018-6-14_19-31-15.png
 

flavallee

Frank
Trusted Advisor
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83,801
That's exactly how I install a newer driver version for Realtek High Definition Audio - by downloading and saving the compressed file and then unzipping it into a new folder and then browsing to it via "the back door method" in the Device Manager.

Anyway, I'm glad to hear you got the sound working. (y)

-------------------------------------------------------------
 

vinodkp

Thread Starter
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My audio codec version is Realtek ALC3234 High Definition Audio. Sir my laptop is still having the sound issue after installing the latest driver.
 
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Why do not you try the way of post # 17?
The Realteka driver on the referenced page is also in the x64 version.
The HDXMATP # .inf file (WIN64 driver directory) contains exactly the same information as in the 8142 / A07 and 8248 / A08 drivers on the Dell website (HDXMATP3.inf files).

REALTEK 8186
;
; INF file for installing Realtek High Definition Audio Driver
;

[Version]
CatalogFile=HDXRT.CAT
Signature = "$chicago$"
Class=MEDIA
ClassGuid={4d36e96c-e325-11ce-bfc1-08002be10318}
Provider=%OrganizationName%
DriverPackageType=PlugAndPlay
DriverPackageDisplayName=%PackageDisplayName%
DriverVer=06/14/2017, 6.0.1.8186

.
.
.
[Manufacturer]
%MfgName% = AzaliaManufacturerID, NTamd64.6.0

[AzaliaManufacturerID.NTamd64.6.0]
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AD
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AE
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C0
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C1

DELL 8142
;
; INF file for installing Realtek High Definition Audio Driver
;

[Version]
CatalogFile=HDXRT.CAT
Signature = "$chicago$"
Class=MEDIA
ClassGuid={4d36e96c-e325-11ce-bfc1-08002be10318}
Provider=%OrganizationName%
DriverPackageType=PlugAndPlay
DriverPackageDisplayName=%PackageDisplayName%
DriverVer=05/02/2017, 6.0.1.8142
.
.
.

[Manufacturer]
%MfgName% = AzaliaManufacturerID, NTamd64.6.0

[AzaliaManufacturerID.NTamd64.6.0]
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AD
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AE
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C0
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C1
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C2
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C3

DELL 8248
;
; INF file for installing Realtek High Definition Audio Driver
;

[Version]
CatalogFile=HDXRT.CAT
Signature = "$chicago$"
Class=MEDIA
ClassGuid={4d36e96c-e325-11ce-bfc1-08002be10318}
Provider=%OrganizationName%
DriverPackageType=PlugAndPlay
DriverPackageDisplayName=%PackageDisplayName%
DriverVer=09/05/2017, 6.0.1.8248
.
.
.

[Manufacturer]
%MfgName% = AzaliaManufacturerID, NTamd64.6.0

[AzaliaManufacturerID.NTamd64.6.0]
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AD
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806AE
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C0
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C1
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C2
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C3
"Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806C4

After installing 8186, check if the driver is working.
After installing the driver and restarting the system, I entered the Control Panel / Sounds and checked which devices are set for the input / output.
When you click the Sounds icon, a message may show that certain options that your card does not support must be turned off. Accept this.
 

flavallee

Frank
Trusted Advisor
Joined
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Messages
83,801
My audio codec version is Realtek ALC3234 High Definition Audio.
That's what I advised you in post #13.
Sir my laptop is still having the sound issue after installing the latest driver.
I apparently misunderstood what you said in post #17.

---------------------------------------------------------------
 
Joined
May 14, 2017
Messages
457
I described a procedure which I successfully used in a similar case for problems with the sound card after updating Windows 10 to version 1803.17134.81.
I proposed to use it for Dell Inspiron 5558 / ALC3234 by installation of the Realtek 8186 driver and then eventually upgrade to a higher version compatible with "Realtek Audio" = IntcAzAudModel1028052E, HDAUDIO \ FUNC_01 & VEN_10EC & DEV_0255 & SUBSYS_102806AE.
 

vinodkp

Thread Starter
Joined
Jun 14, 2018
Messages
30
Sir, I followed the steps in post 17. But the audio issue is still there. Please advise.
 
Joined
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Messages
457
Please specify what activities you have done?
1 - Have you uninstalled the driver you had installed and restarted the computer?
After rebooting, the system should recognize the hardware and install a standard driver for the Microsoft card (in the driver's version number the last digits are * .112). Is there sound for the standard version? In my situation - yes.
Because I wanted to be able to use as usual from the Realtek Manager, I installed the driver as in point 2.
2 - Then via Setup.exe I installed the driver version 6.0.1.8186 from the Realtek website. I've got the Realtek Manager icon (red speaker on the right side bar) - I could make the necessary settings.
What effects did you get after doing this?
 

vinodkp

Thread Starter
Joined
Jun 14, 2018
Messages
30
I just downloaded the driver (Not executable, the zip format) from realtek website and unzip it. Then directly updated the driver from device manager by browse folder option.
 
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Please follow the step 1, ie uninstall the current driver via the control panel and restart the computer. Please check and specify what driver the system has installed. Is there a sound for this driver? Please check how the default playback device is set -> Control Panel -> Sounds -> Playback (screenshot will be helpful).
 

vinodkp

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Jun 14, 2018
Messages
30
I should use uninstall device from the system option along with delete the driver for the device option ticked. Right?
 
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