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Audio issues from custom built PC

Discussion in 'Hardware' started by mo4sho, Dec 29, 2018.

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  1. mo4sho

    mo4sho Thread Starter

    Dec 29, 2018
    Hi Everyone,

    I built a PC a little while back, it has a AsRock K6 motherboard, and I've installed all of the drivers from their website.

    I am having an issue where the monitor I have connected makes a crackling sound (regardless of whether the audio is muted or not on the PC). The only way to stop this sound is to make the volume zero on the monitor itself using the hardware buttons on the monitor.

    The other issue is when I plug in headphones to the front audio port and listen to anything, the audio is distorted. Also, when headphones are plugged in, the crackling sound from the monitor continues.

    I've googled and tried everything I could think of (uninstall and reinstall drivers, reset the cables, try a different set of headphones, try a different auxiliary cable, etc.) and I just can't figure it out. The monitor and headphones work fine when plugged in to other devices.

    Thanks in advance for the help!

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Education, 64 bit
    Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, Intel64 Family 6 Model 158 Stepping 10
    Processor Count: 12
    RAM: 16053 Mb
    Graphics Card: Intel(R) UHD Graphics 630, 1024 Mb
    Hard Drives: C: 930 GB (856 GB Free); D: 452 GB (288 GB Free);
    Motherboard: ASRock, Z370 Gaming K6
    Antivirus: Avast Antivirus, Enabled and Updated
  2. Oddba11


    May 12, 2011
    First Name:
    Generally, for monitors speakers to work, there is an audio cable which connects from the monitor to the PC audio output. Try disconnecting the audio cable from the PC and then test your other issues.
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