Audio output low on both jacks on Dell Optiplex 7010

smithmdan

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Nov 6, 2001
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149
Dell Optiplex 7010 running Windows 7

In the last week the audio output in only about 25% of normal.
Using earbuds at work.
Also the balance is off. Had to turn right up to 100% and left down to 25%

Have checked every audio and sounds settings that I know to check.
Have tried to update audio drivers thur device manager. Windows says I am running the best drivers.
Have checked earbuds themselves, get good volume on other devices.

I can not turn up Beatles, Led Zeppelin, etc. to proper rock listening volume. (Using free Pandora, by the way). I have turned Firefox volume up to max also..........

Anyone have any suggestions ??
 

Couriant

James
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Do you have another headset to confirm? Are the earbuds Bluetooth?

Did you make sure Master Volume is high?

1595372769020.png
 

smithmdan

Thread Starter
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149
Thanks for the reply.

Yes, I have tried another set of earbuds to confirm. No they are not bluetooth. Cheap wired earbuds that plug into the jack.

And yes master volume is all the way up.

I kinda suspect this in due to a Windows 7 update. But I am admittedly not very trusting in that area.
 

Couriant

James
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Go into Device Manger, and into the properties of the audio device. Under Details tab, go to Hardware IDs dropdown menu, check the VEN and DEV numbers and post here.
 

smithmdan

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Sorry about the delay. I have been sick the last 3 days and not able to go to work.

the computer in question is at the office.

I will get you the info as soon as I get back to work.
 

flavallee

Frank
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James:

I'm very familiar with the Dell OptiPlex 7010 because I owned a few them with the minitower case before I donated them last year.

It has a Realtek ALC269 High Definition Audio integrated audio device.

It comes in 4 different case sizes and has front and rear audio ports.

https://www.dell.com/support/articl...ex-7010-visual-guide-to-your-computer?lang=en

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Last edited:

smithmdan

Thread Starter
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Nov 6, 2001
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149
Sorry about the delay. I have been sick the last 3 days and not able to go to work.

the computer in question is at the office.

I will get you the info as soon as I get back to work.
Sorry again. Have been in the hospital for almost a week. (No not Covid).
I will hopeful be back in the office late next week.
I will then be able to get back to you all with the VEN and DEV numbers from the properties of the audio device I find in device manager.

Thanks for your patience. Did not know that old age problems were going to hit me this soon !
 

smithmdan

Thread Starter
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Nov 6, 2001
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149
James,

Realtek High Definition Audio

Back to work .................

Here are the numbers:

HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001
HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577
 

flavallee

Frank
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As I said in post #6, it has a Realtek ALC269 High Definition Audio integrated sound device.
Those vendor and device codes (10EC / 0269) confirm it.

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smithmdan

Thread Starter
Joined
Nov 6, 2001
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149
Sorry, "Firefox volume" was a misnomer..............

I meant that I have turned the volume control on Pandora site, You Tube, etc. to max volume.

Thanks for the post,s everybody. But still need suggestions on how to get the sound back to working properly.

Thanks in advance.
 

flavallee

Frank
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I never use a head set or ear buds to listen to sound because the integrated stereo speakers in my 27" monitors are sufficient.
Hopefully, someone else here can help you.
Good luck.

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plodr

Liz
Joined
Jun 27, 2014
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21,602
Open up your mixer.
It should look something like this.
volume.jpg

Make sure the browser volume is higher than 25% (Palemoon is the current browser I'm using).
 

smithmdan

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Nov 6, 2001
Messages
149
All sliders in Mixer are maxed out to the top (100 %). Still only getting about 25 % of what if normally does.
100 % should be causing me to quickly jerk the earbuds out before hearing damage occurs.
Balance is also still screwed up. To get true middle balance I have to set left to about 32 and right to 100.
 

DaveA

David
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You can get a inline volume controller at most any store that handle headphones.
I have heard that this is the best way to control the volume.
 

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