1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Audio Service is not running - no sound

Discussion in 'Windows Vista' started by MetalStorm, Nov 5, 2007.

Thread Status:
Not open for further replies.
  1. MetalStorm

    MetalStorm Thread Starter

    Joined:
    Nov 5, 2007
    Messages:
    2
    I have a Dell XPS M1210 laptop with the Vista OS.

    My sound stopped working and I made no changes in audio settings nor did I load new software. I've seen similar posts, but I've taken several steps to correct this problem. No success. Please help!

    Here's what happened and what I did:

    I tried to play a video and got no sound. The speaker icon in the tray at the bottom right of my screen show a red circle with a white X in it to the right of the speaker.

    When I hover my mouse over the speaker icon, the following message appears: "The Audio Service is not running."

    When I right-click on the speaker icon, the volume mixer option is grayed out. I click on another option (play sounds) and get the following message: "This computer cannot play audio because the windows audio service is not enabled. Would you like to enable..." I click on "yes."

    A dialog box appears. I go to the Playback tab. It tells me that "Speakers / Headphones SigmaTel hi-def codec is working." I highlight the section and press the configure button. Nothing happens.

    I uninstalled and reinstalled the drivers for SigmaTel and Soundblaster. No effect on problem.

    I ran diagnostics. The speakers worked for the diagnostics.

    I spent two hours on the line with Dell technicians who tell me that it's not a hardware problem.

    I tried logging on as another user. Still have a problem.

    Last idea: I got an error message that said: "Audiodg.exe has stopped working and was closed." Is this a cause or a symptom? I tried rebooting and ran audiodg.exe and got the same error message. If it's a cause, what do I do?

    I need sounds on my computer. Any ideas? In reading the forums it looks like others have the same problem.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/648244

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice