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Audio Service is not running - no sound

Discussion in 'Windows Vista' started by MetalStorm, Nov 5, 2007.

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  1. MetalStorm

    MetalStorm Thread Starter

    Nov 5, 2007
    I have a Dell XPS M1210 laptop with the Vista OS.

    My sound stopped working and I made no changes in audio settings nor did I load new software. I've seen similar posts, but I've taken several steps to correct this problem. No success. Please help!

    Here's what happened and what I did:

    I tried to play a video and got no sound. The speaker icon in the tray at the bottom right of my screen show a red circle with a white X in it to the right of the speaker.

    When I hover my mouse over the speaker icon, the following message appears: "The Audio Service is not running."

    When I right-click on the speaker icon, the volume mixer option is grayed out. I click on another option (play sounds) and get the following message: "This computer cannot play audio because the windows audio service is not enabled. Would you like to enable..." I click on "yes."

    A dialog box appears. I go to the Playback tab. It tells me that "Speakers / Headphones SigmaTel hi-def codec is working." I highlight the section and press the configure button. Nothing happens.

    I uninstalled and reinstalled the drivers for SigmaTel and Soundblaster. No effect on problem.

    I ran diagnostics. The speakers worked for the diagnostics.

    I spent two hours on the line with Dell technicians who tell me that it's not a hardware problem.

    I tried logging on as another user. Still have a problem.

    Last idea: I got an error message that said: "Audiodg.exe has stopped working and was closed." Is this a cause or a symptom? I tried rebooting and ran audiodg.exe and got the same error message. If it's a cause, what do I do?

    I need sounds on my computer. Any ideas? In reading the forums it looks like others have the same problem.
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