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Audio Stuttering Help...tried everything but hijack

Discussion in 'Virus & Other Malware Removal' started by magicrico, Apr 21, 2010.

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  1. magicrico

    magicrico Thread Starter

    Joined:
    Apr 21, 2010
    Messages:
    1
    Hey guys a noob here...

    My audio on my pc has started playing up, even the intro to windows stutters and sounds awful, much less any video or audio file i play is just pointless. I have tried everything from re-installing the drivers to changing the hardware acceleration. its my companies laptop so i cant do much with it i.e. re-install windows, but i need a solution. hope you guys can help.
    Log from hijack this as follows:

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\agrsmsvc.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
    C:\PROGRA~1\NETWOR~1\COMMON~1\naPrdMgr.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\CDBurnerXP\NMSAccessU.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\WINDOWS\system32\rpcnet.exe
    C:\Program Files\Spyware Doctor\pctsAuxs.exe
    C:\Program Files\Spyware Doctor\pctsSvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\RealVNC\VNC4\WinVNC4.exe
    C:\Program Files\Network Associates\VirusScan\Mcshield.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Spyware Doctor\pctsTray.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
    C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
    C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files\Java\jre6\bin\jucheck.exe
    C:\WINDOWS\system32\notepad.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\WINDOWS\SYSTEM32\NOTEPAD.EXE
    C:\WINDOWS\system32\wbem\wmiprvse.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe" //eml:C:\DOCUME~1\RWatts\LOCALS~1\Temp\RE_ PO 4500598779 (order ref. 2009PO 023808)_Tenaris Dalmine CSG.EML
    O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [Itotelukig] rundll32.exe "C:\WINDOWS\akucalir.dll",Startup
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [RRT-Auto] C:\Documents and Settings\RWatts\Desktop\iphone 3gs\RRT.exe auto
    O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
    O4 - HKLM\..\Run: [none] c:\AUTOEXEC.BAT
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: VPN Client.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: http://*.buy-internetsecurity10.com
    O15 - Trusted Zone: http://*.is-software-download.com
    O15 - Trusted Zone: http://*.is10-soft-download.com
    O15 - Trusted Zone: http://*.buy-internetsecurity10.com (HKLM)
    O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - http://www-307.ibm.com/pc/support/acpir.cab
    O16 - DPF: {36E4E9BC-4D0C-41B4-90C9-37AFDBFAAD3C} (InforbitHelper Class) - https://download.infotriever.com/bin/ifhelper.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1193939173218
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Nexus.local
    O17 - HKLM\Software\..\Telephony: DomainName = Nexus.local
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Nexus.local
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = Nexus.local
    O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = Nexus.local
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
    O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
    O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Remote Procedure Call (RPC) Net (rpcnet) - Absolute Software Corp. - C:\WINDOWS\system32\rpcnet.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe


    Thanks in advance
     
  2. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,452
    First Name:
    Derek
    IMPORTANT NOTE REGARDING CORPORATE/COMPANY OWNED COMPUTERS

    Please do not request assistance for corporate/company owned computers. Many changes/deletions are made during the clean up process, some of which may involve uninstalling programs, deleting folders/files, changing settings and/or removing policies etc. As we have no way of knowing for sure if these are actually needed for company operations, malware issues in these cases should be handled by your own IT Departments in order to avoid any undesirable results.
     
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