Solved Audio stuttering on all forms of media

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agent_washingtub

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This problem started occurring just yesterday, not sure what might have triggered it.
The sound on everything (audio files, video files, browsers and games) now stutters, cuts in and out slightly.

I didn't install anything or make any changes to the hardware before this problem arose.

Things I have already tried:
- Going into Device Manager and updating the sound driver (Realtek High Definition Audio version 6.0.1.7535)
- Uninstalling sound driver and rebooting to reinstall.
- Changing driver to default High Definition Audio Device
- Going into Sound>Properties>Enhancement and checking Disable All Enhancements (did this for Realtek and default driver)

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Professionnel, 64 bit
Processor: Intel(R) Core(TM) i3-4330 CPU @ 3.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 8063 Mb
Graphics Card: Intel(R) HD Graphics 4600, 1024 Mb
Hard Drives: C: 108 GB (52 GB Free); D: 931 GB (893 GB Free); K: 931 GB (884 GB Free);
Motherboard: ASUSTeK COMPUTER INC., B85M-E
Antivirus: Windows Defender, Enabled and Updated
 

flavallee

Frank
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6.0.1.7541 is the most current driver version for Windows 10 64-bit for the Realtek high definition audio device.
http://www.majorgeeks.com/files/details/realtek_high_definition_audio_for_vistawin_7win_8.html

That motherboard appears to have an integrated Realtek ALC887-VD 8-channel high definition audio device.
The Microsoft Update Catalog site has an even more current version - 6.0.1.7936
http://catalog.update.microsoft.com/v7/site/Search.aspx?q=ven_10ec&dev_0887

Does your computer have the "anniversary update" for Windows 10 64-bit installed?
Type winver in the search box and then press the Enter key.
What's the version number and build number listed there?

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agent_washingtub

Thread Starter
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121
Problem still present.

Version 1607, Build 14393.447

I downloaded the most recent driver from the 2nd link you provided, its a compressed folder with about 170 files in it, not sure which one I'm supposed to run...
 

flavallee

Frank
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Version 1607, Build 14393.447
You've got the most current version of Windows 10. (y)
I downloaded the most recent driver from the 2nd link you provided, its a compressed folder with about 170 files in it, not sure which one I'm supposed to run
The file from the first link is an executable one, so all you need to do is double-click it to start the install process.

The file from the second link is a compressed one, so its contents need to be extracted into an empty folder, then installed via the "back door" method in the Device Manager.
You need to know how to install a driver in that method - which involves several steps.

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agent_washingtub

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Sorry for the delay - haven't had a chance to follow your instructions.

So, I installed the up to date driver you had linked... Still no change however.
Skipping and stuttering still present.
 

flavallee

Frank
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Joined
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Messages
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If that stuttering started for no reason, it may be a hardware issue.
Are you using built-in monitor speakers or external powered speakers?

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flavallee

Frank
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Messages
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Do you have another set of external powered speakers that you can try out?
Do you have a monitor with built-in speakers that you can try out?

If nothing else works, it may come down to installing a sound card to replace the integrated Realtek audio.

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agent_washingtub

Thread Starter
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Plugged my headphones in to test, same problem present.

I'm going to get it checked out at the store that built it for me to verify if it is a hardware issue.

Thank you for all the help, I will come back and let you know which piece is the culprit!
 

flavallee

Frank
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Messages
83,860
You're welcome.
Keep us posted.

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agent_washingtub

Thread Starter
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Feb 5, 2015
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Hardware guy came by today, said most likely a motherboard malfunction. He installed a dedicated sound card and said if he is right, that should fix the problem.
Since the problem comes and goes, I can't be sure its fixed for awhile, but I will mark it solved for now because this is the most likely culprit.

Thanks for the help. As always, everyone on this website is magnificent.
 
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