Audio suddenly stopped working

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Briangelo

Thread Starter
Joined
Jun 21, 2020
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2
The sound suddenly stopped on my laptop. The speakers aren't working and also the audio output jack, but speakers of a monitor works when I connect it through HDMI port
I have tried reinstalling the default driver Realtek(R) audio, tried unistalling third party sound enhancement app Nahimic and disabling its driver Nahimic mirroring device, and there's still no sound.
Whenever I try to click "test" in sound settings for the speakers, there's a pop-up window that says "Failed to play test tone"
I also saw online that I can try and check if sound card is enabled in BIOS, but I can't seem to find it.
My laptop is MSi GV62 8RC-240PH-BG5830H4G1T0X10S
OS: Windows 10
Software update on windows are up to date
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
44,168
If you want to find out very quickly if this is a hardware ie part on motherboard failed OR a software/driver problem, boot the system with a linux live usb. If the sound works under linux, then you know the hardware is ok and it is a driver problem. If the sound does not work under linux, you know a part on your laptop has failed.
Use linux Mint or Ubuntu for this task.
 
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