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Aunts computer moving slow

Discussion in 'Windows XP' started by Shado43, Apr 20, 2010.

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  1. Shado43

    Shado43 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    35
    When my Aunt found out how helpful you guys were she asked me to look at her system, talk about a snail..took me an hour in a half just to get the internet open and download HJT..All I can tell you is she's operating a Dell Dimension 2350 with a WD MyBook external HD at 1Tb conected..My cousin recomended she get as many of her photos off the internal HD..Here is her HJT log...Dont be scared..

    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 12:07:43 PM, on 4/20/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\WINDOWS\system32\cisvc.exe
    C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\System32\HPZipm12.exe
    C:\Program Files\Trend Micro\TrendSecure\SecurityActivityDashboard\tmarsvc.exe
    C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    C:\Program Files\twc\medicsp2\bin\sprtsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
    C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
    C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\ProToolbarUpdate.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\System32\dllhost.exe
    C:\Program Files\Trend Micro\BM\TMBMSRV.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\twc\medicsp2\bin\sprtcmd.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
    C:\Program Files\Dell Support Center\bin\sprtcmd.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\Nero\data\xtras\mssysmgr.exe
    C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEGA.EXE
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Program Files\Software Informer\softinfo.exe
    C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWare.exe
    C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\TrendSecure\TSCFCommander.exe
    C:\Program Files\Trend Micro\Internet Security\UfUpdUi.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\Internet Security\UfNavi.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
    C:\Program Files\Trend Micro\Internet Security\tsc.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://webmail.roadrunner.com/webedge
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;<local>;*.local
    R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\ElnIE.dll (file missing)
    R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Trend Micro Toolbar BHO - {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
    O2 - BHO: PnIEBrowserHelperObj Class - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: Trend Micro Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
    O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
    O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe" /m=2 /w /h
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
    O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [tgcmd] "c:\Program Files\Adelphia HSAgent\bin\tgcmd.exe" /server /startmonitor /deaf
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [SPAMfighter Agent] "C:\Program Files\SPAMfighter\SFAgent.exe" update delay 60
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [medicsp2] C:\Program Files\twc\medicsp2\bin\sprtcmd.exe /P medicsp2
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
    O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [P2kAutostart] F:\p2k\p2k-commander 3.3.0 Beta\P2kAutostart.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
    O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Nero\data\xtras\mssysmgr.exe
    O4 - HKCU\..\Run: [Performance Center] C:\Program Files\Ascentive\Performance Center\ApcMain.exe -m
    O4 - HKCU\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [EPSON Stylus NX400 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEGA.EXE /FU "C:\WINDOWS\TEMP\E_S6F.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [E6TaskPanel] "C:\PROGRA~1\EARTHL~1\TaskPanl.exe" -winstart
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Barbara McGinley\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [Software Informer] "C:\Program Files\Software Informer\softinfo.exe" -autorun
    O4 - HKUS\S-1-5-19\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'Default user')
    O4 - Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    O4 - Startup: PowerReg Scheduler V3.exe
    O4 - Global Startup: WDDMStatus.lnk = C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
    O4 - Global Startup: WDSmartWare.lnk = C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWare.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbar...tml?p=ZKfox000
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...4/mcinsctl.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1167376326453
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...21/mcgdmgr.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: Security Activity Dashboard Service - Trend Micro Inc. - C:\Program Files\Trend Micro\TrendSecure\SecurityActivityDashboard\tmarsvc.exe
    O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
    O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: SupportSoft Sprocket Service (medicsp2) (sprtsvc_medicsp2) - SupportSoft, Inc. - C:\Program Files\twc\medicsp2\bin\sprtsvc.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
    O23 - Service: WD SmartWare Drive Manager (WDDMService) - WDC - C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
    O23 - Service: WD SmartWare Background Service (WDSmartWareBackgroundService) - Memeo - C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe

    --
    End of file - 15146 bytes


    I'm going to check her Msconfig too because my cousin had her uncheck everything and now her mouse wont right click..I dont know what she did....LOL

    PS. the only numbers I was able to find were X0873061
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    We need to see a list of programs that's installed in that computer. There's over-kill with antivirus programs and other security-related programs, and some of them need to be uninstalled.

    Start HijackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click the "Save List" button.

    Save the "uninstall_list.txt" file somewhere. It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    --------------------------------------------------------------

    Download the free version of these programs:

    Malwarebytes Anti-Malware 1.45

    SUPERAntiSpyware 4.35.0.1002

    Just download and save them now and don't install them yet.

    Also, download these removal tools:

    McAfee Consumer Product Removal Tool 3.0.128.8

    Norton Removal Tool 2010.0.5.18

    Just download and save them for now and don't do anything with them yet.

    Advise me when you've downloaded and saved them all.

    ---------------------------------------------------------------

    Recheck the service tag number that I previously asked for in your other thread for that Dell Dimension 2350. It should be a combination of 7 numbers and letters.

    Here is the Dell site for that model desktop, but we need the site that's specific only to your aunt's desktop. That's why we need the service tag number.

    ---------------------------------------------------------------
     
  3. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    The computer is also infected.
     
  4. Shado43

    Shado43 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    35
    Okay all 4 prograns are downloaded but not installed yet

    Here is the log
    3D Groove Playback Engine
    Acrobat.com
    Acrobat.com
    Adobe Acrobat 4.0
    Adobe AIR
    Adobe AIR
    Adobe Atmosphere Player for Acrobat and Adobe Reader
    Adobe Download Manager
    Adobe Flash Player 10 ActiveX
    Adobe Reader 9.3.1
    Adobe Shockwave Player 11.5
    AnswerWorks 4.0 Runtime - English
    AnswerWorks 5.0 English Runtime
    Apple Mobile Device Support
    Apple Software Update
    ArcSoft Print Creations
    ArcSoft Print Creations - Greeting Card
    ArcSoft Print Creations - Photo Calendar
    Ares 3.0.9.3803
    Avanquest update
    BCM V.92 56K Modem
    Bejeweled 2 Deluxe 1.1
    Bejeweled Deluxe 1.87
    Bonjour
    Bookworm Deluxe 1.13
    Britannica Ready Reference
    Broadcom Advanced Control Suite
    Broderbund Media Manager
    Canon Utilities RAW Image Converter
    Computrainer
    Computrainer (C:\Program Files\Computrainer\)
    Critical Update for Windows Media Player 11 (KB959772)
    DAO
    Dell Picture Studio - Dell Image Expert
    Dell Picture Studio - Dell Image Expert
    Dell Solution Center
    Dell Support Center (Support Software)
    DellConnect
    DellSupport
    Driver Detective
    Easy CD Creator 5 Basic
    EPSON Scan
    EPSON Stylus NX400 Series Printer Uninstall
    EPSON Web-To-Page
    GdiplusUpgrade
    Google Desktop
    Google Toolbar for Internet Explorer
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    HyperLoad
    iDEN Carrier RSS
    Intel(R) Extreme Graphics Driver
    Ipswitch WS_FTP 12
    iTunes
    J2SE Runtime Environment 5.0 Update 1
    J2SE Runtime Environment 5.0 Update 10
    J2SE Runtime Environment 5.0 Update 9
    Java 2 Runtime Environment, SE v1.4.2_03
    Java(TM) 6 Update 19
    Java(TM) 6 Update 3
    Java(TM) 6 Update 5
    Java(TM) 6 Update 7
    Memories Disc Creator 2.0
    Microsoft .NET Framework (English)
    Microsoft .NET Framework (English) v1.0.3705
    Microsoft .NET Framework 1.0 Hotfix (KB928367)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB953297)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Data Access Components KB870669
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office XP Professional with FrontPage
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Web Publishing Wizard 1.52
    Modem Helper
    Motorola Phone Tools
    Mozilla Firefox (3.6.3)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    My Web Search (Outlook, Outlook Express, and IncrediMail)
    My Web Tattoo for Firefox (Fast Browser Search)
    Nero PhotoShow Express
    Nero Suite
    Nikon Message Center
    Nikon Transfer
    overland
    Paint Shop Pro 7 ESD
    Picture Control Utility
    Quicken 2002 New User Edition
    QuickTime
    RealOne Player
    RescuePRO 3.3
    RitzPix PhotoSync
    RitzPix PhotoSync
    Road Runner Medic 6.1
    Safari
    SafeCast Shared Components
    Sandlot Games Client Services
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB972260)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 9 Series (KB969878)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950759)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953838)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956390)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958215)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960714)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB963027)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969897)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972260)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB980232)
    Shockwave
    Software Informer 1.0 BETA
    Spin4Dough
    TBS WMP Plug-in
    The Print Shop
    Trend Micro Internet Security Pro
    Trend Micro Internet Security Pro
    TurboTax 2008
    TurboTax 2008 wcaiper
    TurboTax 2008 WinPerFedFormset
    TurboTax 2008 WinPerProgramHelp
    TurboTax 2008 WinPerReleaseEngine
    TurboTax 2008 WinPerTaxSupport
    TurboTax 2008 WinPerUserEducation
    TurboTax 2008 wrapper
    TurboTax 2009
    TurboTax 2009 wcaiper
    TurboTax 2009 WinPerFedFormset
    TurboTax 2009 WinPerReleaseEngine
    TurboTax 2009 WinPerTaxSupport
    TurboTax 2009 wrapper
    Uninstall Startup Inspector
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB973874)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB976749)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    ViewNX
    WD SmartWare
    WexTech AnswerWorks
    Windows Installer Clean Up
    Windows Internet Explorer 8
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Service Pack 3
    WordPerfect Office 2002
    WordPerfect Office 2002
    Yahoo! extras
    Yahoo! Install Manager
    Yahoo! Internet Mail
    Yahoo! Messenger
    Yahoo! Toolbar
    ZScreen 1.3.3.0
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    Yep. I saw MyWebSearch, for starters. That's why I requested MBAM and SAS be downloaded and saved.

    -----------------------------------------------------------------
     
  6. peck1234

    peck1234

    Joined:
    Aug 27, 2008
    Messages:
    1,259
    Wow! That's a lot of bloat ware! In all honesty your best bet would be to backup and do a fresh format of xp sp3.
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    Shado43:

    Uninstall all of these programs:

    Acrobat.com

    Adobe AIR

    Adobe Atmosphere Player for Acrobat and Adobe Reader

    Adobe Download Manager

    Apple Software Update

    Ares 3.0.9.3803

    J2SE Runtime Environment 5.0 Update 1

    J2SE Runtime Environment 5.0 Update 10

    J2SE Runtime Environment 5.0 Update 9

    Java 2 Runtime Environment, SE v1.4.2_03

    Java(TM) 6 Update 3

    Java(TM) 6 Update 5

    Java(TM) 6 Update 7

    My Web Search

    My Web Tattoo

    Shockwave
    (This is the old Macromedia Shockwave and not the new Adobe Shockwave)

    After you're done, restart your computer.

    Go here and click the green icon to download Sun Java Runtime Environment 1.6.0.20.

    Close all open windows, then install it. It'll overwrite and replace Java(TM) 6 Update 19 that's currently installed.

    Restart your computer again.

    Advise me when that's all done so we can put the removal tools to use next.

    ---------------------------------------------------------------

    That desktop supports up to 1024 MB of RAM and uses DDR PC3200 modules.

    http://www.crucial.com/store/mpartspecs.aspx?mtbpoid=AF514B42A5CA7304

    How much RAM does it currently have?

    --------------------------------------------------------------
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    Shado43:

    I'm getting ready to go off-line for the night, so I'll get back to your aunt's thread in the morning.

    Hopefully, everything in post #7 went well for you.

    -----------------------------------------------------------------
     
  9. Shado43

    Shado43 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    35
    Everything but My Web Search...It wont uninstall...Otherwise everything went great..just time consuming...Should I Install the two adware programs and run them?..On my puter but will be on hers in an hour...
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    Shado43:

    Concerning the 4 programs in post #2 that I advised you to download and save, let's run the 2 removal tools first and then go from there.

    Double-click the Norton removal tool to start it and run it. Allow it remove everything that's Symantec-related, Norton-related, and LiveUpdate-related. Restart your computer afterwards. Repeat the process a second time.

    Double-click the McAfee removal tool to start it and run it. Allow it to remove everything that's McAfee-related. Restart your computer afterwards. Repeat the process a second time.

    (Note: The repeat process should go noticably faster than the initial process)

    When that's done, install MBAM and SAS. Restart your computer after they're both installed.

    Advise me when that's done, then I'll give you complete instructions for using them. Don't jump the gun on me and do anything with them yet.

    -------------------------------------------------------------------
     
  11. Shado43

    Shado43 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    35
    Will do..May take awhile with the turtle machine...C-Ya in a bit:)
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    Take your time. There's no rush.

    I'm going off-line anyway for a few hours. I'll check back with you later.

    -------------------------------------------------------------------
     
  13. Shado43

    Shado43 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    35
    I'll have to post my progress later tonight..The Norton remover has been running for 2 hours now and is only 2/3 the way through...and that's just the first time...I have some obligations tonight so if it gets done before I leave I will post...Does Micro Trends need a remover too?..She wants to go with AVG instead but that,s for a later...
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    The only time that I've seen the Norton removal tool take a long time is if Norton Go Back was installed.

    I don't believe there's a removal tool for Trend Micro Internet Security, but someone else may correct me on that.

    -----------------------------------------------------------------
     
  15. Shado43

    Shado43 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    35
    Okay..All done..Whats next?
     
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