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Solved Aurora R4 not running games

Discussion in 'Hardware' started by Vakaahr, Apr 8, 2019.

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  1. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
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    Messages:
    21,903
    You are now in normal mode not safe mode I presume
    Please go to event viewer
    on left pane expand windows logs
    Then click application log
    when that loads in the central pane, click find on the right pane and type

    wininit
    click find next and then open that entry by clicking it to check it is the chkdsk log
    If so click copy as txt
    and then paste it to your reply please

    If you need extra guidance for this see Option One here
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html
     
  2. Vakaahr

    Vakaahr Thread Starter

    Joined:
    Apr 8, 2019
    Messages:
    29
    Logboeknaam: Application
    Bron: Microsoft-Windows-Wininit
    Datum: 15/04/2019 0:31:31
    Gebeurtenis-id:1001
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: DESKTOP-S47VI86
    Beschrijving:
    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.
    A disk check has been scheduled.
    Windows will now check the disk.
    Stage 1: Examining basic file system structure ...
    645632 file records processed.
    File verification completed.
    21626 large file records processed.
    0 bad file records processed.
    Stage 2: Examining file name linkage ...
    32033 reparse records processed.
    763522 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    32033 reparse records processed.
    Stage 3: Examining security descriptors ...
    Cleaning up 3764 unused index entries from index $SII of file 0x9.
    Cleaning up 3764 unused index entries from index $SDH of file 0x9.
    Cleaning up 3764 unused security descriptors.
    Security descriptor verification completed.
    58946 data files processed.
    CHKDSK is verifying Usn Journal...
    41729184 USN bytes processed.
    Usn Journal verification completed.
    Stage 4: Looking for bad clusters in user file data ...
    645616 files processed.
    File data verification completed.
    Stage 5: Looking for bad, free clusters ...
    217514326 free clusters processed.
    Free space verification is complete.
    Windows has scanned the file system and found no problems.
    No further action is required.
    1942859257 KB total disk space.
    1071866836 KB in 193666 files.
    113340 KB in 58947 indexes.
    0 KB in bad sectors.
    821777 KB in use by the system.
    65536 KB occupied by the log file.
    870057304 KB available on disk.
    4096 bytes in each allocation unit.
    485714814 total allocation units on disk.
    217514326 allocation units available on disk.
    Internal Info:
    00 da 09 00 d1 da 03 00 18 e0 04 00 00 00 00 00 ................
    e2 04 00 00 3f 78 00 00 00 00 00 00 00 00 00 00 ....?x..........
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-04-14T22:31:31.919763500Z" />
    <EventRecordID>49144</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-S47VI86</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.
    A disk check has been scheduled.
    Windows will now check the disk.
    Stage 1: Examining basic file system structure ...
    645632 file records processed.
    File verification completed.
    21626 large file records processed.
    0 bad file records processed.
    Stage 2: Examining file name linkage ...
    32033 reparse records processed.
    763522 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    32033 reparse records processed.
    Stage 3: Examining security descriptors ...
    Cleaning up 3764 unused index entries from index $SII of file 0x9.
    Cleaning up 3764 unused index entries from index $SDH of file 0x9.
    Cleaning up 3764 unused security descriptors.
    Security descriptor verification completed.
    58946 data files processed.
    CHKDSK is verifying Usn Journal...
    41729184 USN bytes processed.
    Usn Journal verification completed.
    Stage 4: Looking for bad clusters in user file data ...
    645616 files processed.
    File data verification completed.
    Stage 5: Looking for bad, free clusters ...
    217514326 free clusters processed.
    Free space verification is complete.
    Windows has scanned the file system and found no problems.
    No further action is required.
    1942859257 KB total disk space.
    1071866836 KB in 193666 files.
    113340 KB in 58947 indexes.
    0 KB in bad sectors.
    821777 KB in use by the system.
    65536 KB occupied by the log file.
    870057304 KB available on disk.
    4096 bytes in each allocation unit.
    485714814 total allocation units on disk.
    217514326 allocation units available on disk.
    Internal Info:
    00 da 09 00 d1 da 03 00 18 e0 04 00 00 00 00 00 ................
    e2 04 00 00 3f 78 00 00 00 00 00 00 00 00 00 00 ....?x..........
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>
     
  3. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,903
    Well there is nothing wrong with the drive file system or indeed the drive itself, so that is eliminated

    From your speccy
    and this - together with printer issues, were listed on the crash dumps albeit the cause of the crashes was uncertain

    I mentioned you will remember the Droid issue before
    Check recording devices please and disable the DroidCam if it is shown, I think you said you could not find droid cam - in settings, apps uninstall

    I do not game, so forgive me if it is a stupid question - were you using the mic by chance
    when this occurred

    To save me reading all the topic again, I cannot remember, if I have asked you to run the system with ONLY the mouse, keyboard and monitor connected
    If I have not please do so
     
  4. Vakaahr

    Vakaahr Thread Starter

    Joined:
    Apr 8, 2019
    Messages:
    29
    Hey Macboatmaster,

    I couldn't find DroidCam in my apps list, however when I searched it it popped up and I successfully uninstalled it.
    I currently do not have a microphone, I do have a wireless headset, I'll try running a game with only mouse, keyboard and monitor plugged in.

    Thanks for your time and patience!
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,903
    Do you mean - you just uninstalled it OR some time ago
    As per my last question about the crash and were you using the mic in the game
     
  6. Vakaahr

    Vakaahr Thread Starter

    Joined:
    Apr 8, 2019
    Messages:
    29
    I was not using a microphone since I don't have one, and the game is singleplayer.
    I started it up with my printer and wireless headset unplugged and it crashed almost right away into a BSOD. Again it didn't make a minidump file...
    I just uninstalled the DroidCam, didn't even realise it was still installed on my computer because it didn't show up in Apps or on the Uninstall Programs screen...
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,903
    Lets check the ram
    You have 4 sticks of ram each stick is
    Type:
    DDR3
    Size:
    2048 MBytes
    Manufacturer:
    Micron Technology
    Max Bandwidth:
    PC3-12800 (800 MHz)
    Part Number:
    8JTF25664AZ-1G6M1

    There are two ways to check the ram, the most efficient way is to physically remove sticks and test each in turn - using two sticks at a time, but that requires you to open the case and follow the procedure which I will post. If you go that way.

    The other test is to make yourself a USB or CD of memtest and run it on boot
    That does not require you to open the case and take out sticks, but it is a long test that will require you to run it overnight

    I apologise if necessary for asking, but I do not know your level of knowledge, do you feel able to take out ram and reinsert etc OR is this new ground to you
     
  8. Vakaahr

    Vakaahr Thread Starter

    Joined:
    Apr 8, 2019
    Messages:
    29
    This is completely new ground to me, however I am willing to try it out (I wouldn't even know where the RAM is located ;)).
    No need to apologise for anything, you've helped me alot already and I'm very thankfull for that!
     
  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,903
    Forget taking out the ram for the time being, only because it is a new undertaking to you
    However you do need to open the case and make some other checks
    Please see this
    https://downloads.dell.com/manuals/...dsk/alienware-aurora-r4_setup guide_en-us.pdf
    On the image to the right at the bottom is the PSU vent check it is clear of any dust
    On the same image the vent higher up is the CPU cooler vent check that is clear

    NOW see this link
    https://www.dell.com/support/home/uk/en/ukdhs1/product-support/product/alienware-aurora-r4/manuals
    download the manual for your computer if you do NOT have one
    When you have it downloaded look at pages 25 -27
    On 25 see this

    Removing the Left Side-Panel


    NOTE:
    Ensure that you remove the security cable from the security cable slot (if applicable).

    1 Slide the security-cable slot latch to the unlocked position.

    2 Lift the release panel to open the left side-panel.

    3 Pull and lift the left side-panel away from the chassis.

    BEFORE doing so SHUT DOWN, disconnect all cables noting of course carefully where they are connected and when you have the case open, DO NOT TOUCH any components that are part of circuit boards, by that I mean the chips and soldered parts of the ram and motherboard and graphics cards.

    You are at this stage checking only for any obvious signs of dust build up on fans etc. and especially the two graphic cards
    You can see where those are by looking at the connections to the cards on the rear of the computer and then you will of course see them easily inside the case.
    HOWEVER in typical dell fashion you have to remove a shroud cover first but it is NOT difficult
    See page 45. of the manual

    When you have removed that shroud you should be able to clearly see if the cards have a dust build up on the fans of the cards.

    IF the general inside of the case is clean and NO obvious dust IT IS UNLIKELY there is dust build up on the cards.

    WHILST in the case have a look at page 63 of your manual and after removing the shroud you will se the ram sticks
    I do NOT advise that you try removing these YET, just have a look at the job and the pics in the manual.

    There is I think a good that the problem may be the RAM, but in a case like this where the dumps offer no definite cause it is a process of elimination.

    IF there is a dust build up you need a long bristled SOFT brush and GENTLY dust the dirt away.
    DO NOT use any form of air compressor or try and get any vacuum cleaner nozzles in there.
    Once you have loosened any dust and it has fallen into the case, you should be able to easily pick it up with a slightly dampened soft cloth etc.

    So at this stage the job is simply to open the case, check for dust build up and have a look at the ram - only to see if you would feel able to remove sticks if necessary.
     
  10. Vakaahr

    Vakaahr Thread Starter

    Joined:
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    Messages:
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    I did as instructed, the RAM is not behind the shroud but the graphics cards were, there's no dust build up on any of the fans and the case is quite clean (I have cleaned it out before with a vacuum cleaner very gently but I'll refrain from ever doing that again).
    However, after I plugged everything back in and restarted my computer it sounded different, and the sound that it didn't make before seems to be the fan on my graphics card... I did give the fan a little spin when I was checking out the card, this might just be my imagination...

    Coming back to the RAM, I think it won't be too difficult to remove the sticks.

    Edit: I'll be off to bed soon and I don't mind running the program overnight if you think this is safer.
     
    Last edited: Apr 15, 2019
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,903
    I wonder if by chance the fan was sticking - a worn bearing sleeve perhaps - In case it was not your imagination - I presume it has not made a difference to the crashes.

    IF it has not, which I think, will be your answer, then if you feel able you proceed as on my previous post - Page 63 of your manual, and here
    Get a piece of card board and a pen.
    This is vital otherwise you will I think become confused as to the testing

    You open the case, having of course shut down and disconnected all cables
    Touch the bare metal of the case with both hands. This is to discharge any static in your body.

    Then open the clip/s at each end of the ram stick in DIMM 4
    THAT is the ram slot to the right of the processor when looking at the board so that the rear ports are to your left and at the top of the left hand side
    SEE page 20 of your manual

    NOTE the manual I have looked at shows on page 63 a clip ONLY a one end of the stick.
    The clip moves away from the ram stick, and you will see that it is when pushed in, in the notch at the end of the ram.

    Take out that stick of ram starting at the end by the clip. Use the outer edges to hold the stick, not touching the chips on the stick
    PLACE that stick on the card - marking DIMM 4 on the card.

    Do the same with the slot to the right of that - the same side of the processor and MARK that DIMM3.
    Note - the slots are DIMM 4 nearest to the processor on its right and DIMM 3 to the right of that
    again see page 20 and page 64 where on 64 you will see the slots are number
    1 and 2 to the left of the processor
    4 and 3 to the right of the processor

    There is no need to replace the cover - reconnect and power on - see if you still get a crash
    GAMES etc may be a little slower as of course you now have only 4GB ram.

    If you still get a crash - shut down etc and take out the ram stick in DIMM 1
    Place it on the card and mark DIMM 1.

    Replace it with the stick from DIMM3
    TEST again
    If you still get crash

    Take out DIMM2 stick - I am sure you have the procedure by now
    On card and mark
    Replace with stick from DIMM4
    and re test.

    Sorry for delay in posting.
     
  12. Vakaahr

    Vakaahr Thread Starter

    Joined:
    Apr 8, 2019
    Messages:
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    I have a very busy day tomorrow so I'll probably do the testing on thursday and I'll keep you posted, thanks for the amazing explanation!
     
  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,903
    Congratulations to you for staying with it.
    I am sure we will find the cause.
    Unfortunately as I said the dumps do not reveal a definite cause.
    I forgot to include on my last post to insert the ram stick at the NON clip end first
    Also of course make sure you have it the correct way round so that the notch in the base of the stick is in the correct place
    As in your manual page 64 and 65
     
  14. Vakaahr

    Vakaahr Thread Starter

    Joined:
    Apr 8, 2019
    Messages:
    29
    Hey Macboatmaster,

    So I tested out the RAM as specified in your post and I got really exited for a little bit, with stick 3 and 4 in slots 1 and 2 I played a game for over half an hour with no crash, so I started up a game that was only a little more graphically demanding and I got a BSOD as soon as I loaded into the game. So I tried all the combinations you specified and I got a BSOD on all of them.
    I got 2 more minidump files out of it, it didn't make a minidump on all crashes, you can find them attached.
     

    Attached Files:

  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    tends to suggest, that it MAY be the Power supply, but let me have a look at the dumps and then I will post back
     
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