1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Automatic Maintenance Slows Comp

Discussion in 'Windows 8' started by jbzy, Apr 28, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. jbzy

    jbzy Thread Starter

    Joined:
    Jan 26, 2015
    Messages:
    45
    I've owned a win 8 PC for over two years. In the last few months it's begun running slowly. In fact, so slow at times, that it would just freeze up. I removed a bunch of malware but the problem didn't fully resolve. So, I engaged one of your malware removal specialists, thinking perhaps malware was still present. He has been helping me, but we've not found any malware. The general result of his help has been to improve computer performance, however, one issue remains: when Automatic Maintenance is running, it bogs down really slowly. As long as I turn that off, it seems ok, except the fan is constantly turning on and off (also a new issue in the last few months). Can I leave Auto Maint off and just periodically run defrag and other similar utilities? Also, what do you make of the fan issue? Link to other thread: http://forums.techguy.org/virus-other-malware-removal/1146508-slow-computer-high-memory-disk.html. Thank you!
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    Hi


    I have read the topic where my colleague kevinf80 was helping and established that malware was not present.


    There are two aspects I think you should examine
    1. The fan operates more often than previously
    I do not know the exact model of the HP laptop, but on most laptops the situation is common, you need to check carefully the air vents and ensure there is no visible dust.
    Especially on the air vent to the fan
    If there is, you first job is to supply me with the exact model number if you wish, or check your user manual and clean with compressed air - not a tyre inflator but the product made for the purpose, the vents.


    On some laptops an access panel on the base will allow access to the fan, but on many dismantling is required.


    In this regard the check recommended by my colleague on temps will be your guide.


    2. MY STRONG recommendation is to uninstall Webroot using control panel, programs and features.
    There is definite evidence, that many third party anti-virus programs, whilst they work well at first with 8.1 are then presenting problems after windows updates that makes changes to various aspects of the system


    Only recently, one particular third party AV, prevented access to the Store after windows updates.
    There have also been many instances of 3rd party AV`s resulting in slow performance. HOWVER not that this accounts for the fan use
    If it uninstalls you should the check that Windows Defender is enabled.
    Even if it a current paid for edition, providing you have the means to reinstall, if it was not the problem, I still recommend you uninstall for testing purposes.




    3. I have not seen it on the other topic, but do you use any third party maintenance tools


    4. On post 18 of the other topic my colleague asked you to run a system file checkon an admin cmd prompt
    sfc /.scannow and then post the logs
    You could not open the log


    Please run that sfc /scannow again, watch it this time, what does it report please
    all in order no violations
    or errors could not be repaired.
     
  3. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    Further to the above - one of your logs on the other topic shows
    C:\ProgramData\AVAST Software


    and
    12-04-2015 22:23:49 avast! antivirus system restore point


    and

    () C:\Program Files (x86)\Spybot - Search & Destroy 2




    If you have AVAST still installed and WEBROOT and Spybot that is a problem AND may very well be THE PROBLEM
    Which AV programs were installed when you got the laptop, usually as a trial and which have you installed


    ALL entries in programs and features for ALL AV and Spyware
    should be selected and uninstalled.
    The system should be rebooted and check that they have all now gone from programs and features and then check that Windows Defender is enabled and updated.
     
  4. vembutech

    vembutech Banned

    Joined:
    Feb 9, 2015
    Messages:
    168
    Hi,

    This issue could be due to security software.

    Try these methods and check whether it works ;

    Method 1: Temporarily disable the third party security program. (If you have installed any)

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Method 2: Install all available Windows Updates and check.

    For more information, refer to the link.

    http://msdn.microsoft.com/en-us/library/windows/desktop/hh848037(v=vs.85).aspx
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    vembutech


    With respect

    I thought that was what I said, after checking extensively the logs in the other topic.
     
  6. Tabvla

    Tabvla

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    I find that comment quite strange. On all the W8.1 systems that I have worked I have never needed to "turn off" Automatic Maintenance.

    W8.1 Automatic Maintenance is (in my experience) one of the best-behaved utilities that I have encountered. If AM is running the moment you touch the Mouse or tap a key on the Keyboard, it stops, instantly. You can visually check this. AM has a little Flag-icon which changes when AM is running. If the Flag-icon shows AM running, simply touch the Mouse and you can visually see that AM stops.

    So I am wondering why you believe that AM is slowing down your computer. What are you seeing to make you believe this...?

    T.
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    Tabvla
    Please see my post 3
    The reason - do you not agree is quite possibly that auto maintenance progress is hampered by the apparent assortment of AV`s and indeed there is also some circumstantial evidence that 3rd party antivirus programs - may themselves conflict with auto maintenance
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    jbzy


    To make it easier for you to see the wood for the trees - please see my post 2 and proceed with the recommendations on that post and post 3.


    Please also see my request to run the sfc /scannow again and watch it and report the result.
     
  9. Tabvla

    Tabvla

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    Yes, possibly.... I had not considered that a 3rd-party AV may interfere with AM. And the reason that I had not considered that is that I have never seen that in a real-world system - but then again, the systems that I manage do not have 3 AV programs installed simultaneously.... :eek:

    Perhaps when JBZY has followed your suggestions and hopefully resolved the original issue, he (she) may then monitor Automatic Maintenance and post back to this Thread as to whether the AM "slowing down the computer" issue has also been resolved. A positive result may indicate that AM may be impacted by 3rd-party AV interference. A negative result would indicate something different, which would probably be the subject of a separate Thread.

    T.
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    The original poster jbzy has not yet responded, however for the benefit of anyone reading the topic, I did not know until - just now looking at Webroot, that some of their products now include a PC Tune UP and in various forms it includes
    [​IMG]
    PC Tune-up tools


    [​IMG]
    System cleaner
    Yes
    Registry cleaner
    Yes
    Disk defragmenter
    Yes
    Diagnostic report
    Yes
    Start-up manager
    Yes




    http://live.webrootanywhere.com/content/638/Changing-System-Optimizer-Settings


    The above is a hard to find link from Webroot site, as far as I can see the PC Tune Up component of their products is NOT readily advertised as being included on their main website links for their antivirus products


    An examination of what this PC Tune up does on the link - scares ME - IMHO against its use on any system but on Windows 8 or 8.1 - which certainly does NOT take kindly to 3rd party interference in managing its system, I consider it a most unwanted and in fact unhealthy - to the system - product


    In fairness I do not single out Webroot - AVG Tune Up and many others are to be avoided at all cost.
    THIS is ONLY my opinion, but it is without doubt, common belief amongst many.


    I do not have definite evidence to show that Webroots Tune Up - has an adverse effect on automatic maintenance but I very much doubt that its cleaning of certain files and its disk defrag and registry interference, can be carried out without adverse effects


    If automatic maintenance could talk - it probably would say

    "What is going on here - I sorted out all these problems, the last time I ran"


    My advice to anyone who has Webroot that includes the TUNE UP (or do I mean Tune - down) and has problems with a slow performance etc, would be to Tune it OFF your system.
     
  11. jbzy

    jbzy Thread Starter

    Joined:
    Jan 26, 2015
    Messages:
    45
    Sorry for not responding sooner. I was working long hours this week. Looks like the lot of you have been quite busy discussing this. I do appreciate that. Not sure I understand all your comments but it appears to me some of you disagree with each other on possible causes. I'm in no position to mediate that (you know, being the one asking for help and all), so I will simply begin by working through Macboatmaster's original suggestions.

    In the meantime, a few brief points in response to various comments I saw above:
    1. This comp is win 8, not win 8.1. My wife has specifically chosen not to upgrade to 8.1.
    2. To my knowledge, the only active AV is Avira free version. The comp came with Webroot preloaded and my wife paid for a subscription. That subscription expired and I have previously uninstalled it. Not sure where that's showing up that you would know it was once there. Please advise if you are aware of remnants I need to remove. It has long since not appeared in Control Panel programs list.
    3. Last fall the comp had Trojans. I sequentially installed and ran several free AV's, each multiple times until all traces of virus were gone (MBAM, Roguekiller, AVG, Avira, MGTools, Kaspersky, Spybot S&D, TDSS, HitmanPro, ComboFix, etc etc). After completion, I uninstalled all of them.
    4. After disinfecting, I began having a problem wherein PowerShell would stop working. After researching and unsuccessfully trying several things, I performed a system restore to a point way before the virus issues began. I then installed all Windows updates. No Powershell problem since.
    5. About a month later, we noticed the fan constantly running and the comp performing very slowly. Thinking maybe there was a new (or remaining virus problem, I opened the prior thread). The Awesome Volunteer helping me through that had me install and use several of the AV's I had previously used along with a few apps with which I had no prior experience (ERUNT, FRST, ETC). No viruses found and the comp is cleaner for the effort. Super groovy! I have since reinstalled and now run the free Avira.
    6. Nevertheless, when I run AM, all my apps lag. They don't do that when I shut off AM. This issue predates installing Avira.
    7. Per suggestion at end of prior thread, I just installed and ran Speccy. Most temps show in the 40's, but CPU temp is 97-99 degrees Celsius.

    I'll post back when I have info to report. Thank you all for your help.
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    If you do this I will of course spend as long with you as needed

    I spent some time checking all the logs from your other topic and as I have listed there are references to those AV programs.


    Re this
    There was NOT any real disagreement, if you read my colleague Tabvla post you will see that he agrees that the cause may be more than one AV program.

    That includes parts of them, even if you thought you had uninstalled them


    IF that speccy is correct 97 -99 is too hot - send me please the speccy URL
    File > Publish Snapshot. This saves your snapshot to our servers and then you can share the link to whoever you like. The person will not need to install Speccy


    NOTE if speccy is right
    OR EVEN near to being right
    there is no way that CPU should be 97-99 if all that was running was speccy and the system.


    http://products.amd.com/pages/notebookapudetail.aspx?id=36&AspxAutoDetectCookieSupport=1


    max temp is 100C that means before shutdown
     
  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    In view of that temp - as per my colleagues suggestion in the malware forum
    Regarding the fan problem, can you check inside the PC case see if there is any build up of dust etc, specifically in the CPU heat exchanger....


    I advise that after sending me the speccy url you do this before using the computer further
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    POSTED here
    ONLY to save me time from referring back to other topic


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8, 64 bit
    Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
    Processor Count: 2
    RAM: 3554 Mb
    Graphics Card: AMD Radeon HD 7520G, 512 Mb
    Hard Drives: C: Total - 688782 MB, Free - 488748 MB; D: Total - 25381 MB, Free - 3002 MB;
    Motherboard: Hewlett-Packard, 1849
    Antivirus: Webroot SecureAnywhere, Disabled
     
  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    jbzy


    AFTER checking the case for dust build up
    AND sending me the Speccy url


    I have just checked the logs on the Malware topic
    There is NO mention of Avira
    Of course I had no way of knowing that you had reinstalled it since the topic with my colleague.

    We will continue when you return with the results of your case interior examinaton

    Please WHILE I am working with you - make no changes whatsoever other than those I suggest, or AGREE with.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - Automatic Maintenance Slows
  1. NobleJ
    Replies:
    1
    Views:
    183
  2. Lazyisthecat
    Replies:
    1
    Views:
    276
  3. jmasten
    Replies:
    4
    Views:
    737
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1147422

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice