Automatically disconnected from internet

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Thread Starter
Aug 26, 2006
I just got a new Gateway notebook (MX6960) and I'm using the same software cd (vzaccess) and pc card (pc5740) as I did with my last Gateway notebook (MX6421).

I get disconnected every three to five minutes, and I get one of two messages:
redialing #777 appears in a window labeled dial-up connection.
currently working offline

I sometimes get a few hours of classwork done in between interruptions, but for the most part, it's a constant issue.

I didn't pay the Geek Squad to set up my new computer before I began installing my programs, and they set up the first computer for me, so I'm not sure if I just don't have the settings or configurations properly set. Gateway said that I may have spyware, and disabled everything in my startup menu. Upon contacting them again, I was told that it wasn't their issue, and that the pc card may not be compatible; they wouldn't say how I could find out if compatibility was the issue. Verizon walked me through reinstallation, reactivation, and running the vzaccess wizard. That didn't work either. Any recommendations would be greatly appreciated.

Many thanks,


Thread Starter
Aug 26, 2006
It doesn't say error 777, just that it's redialing #777, and then it reconnects. My computer says that my modem is functioning properly.

This is the connections info, if it'll help.

LAN or high-speed internet
wireless network connection: disabled, firewalled
1394 connection: connected, firewalled
local area connection: disabled, firewalled

dial up connections
quick2net: disabled, firewalled
national access-broadband access: connected, firewalled

I have no idea how my last one was set up.


Thread Starter
Aug 26, 2006
So, Verizon has no idea what's going on. They sent me a free replacement card, but nothing's gotten better.

Not only am I being disconnected every few minutes, but I get redirected to a Gateway search engine a lot. I'm also getting the webpage unavailable/not connected to the internet page often. I downloaded HJT and have no idea what any of this stuff means.
Sorry to paste it here, but couldn't attach. Please help!

Logfile of HijackThis v1.99.1
Scan saved at 8:57:28 PM, on 2/8/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Trend Micro\Antivirus\PCClient.exe
C:\Program Files\Trend Micro\Antivirus\pccguide.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Documents and Settings\Owner.YOUR-CE056041C9\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe" /run
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [SMSERIAL] "C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Antivirus\PCClient.exe"
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Antivirus\pccguide.exe"
O4 - HKLM\..\Run: [MSKDetectorExe] "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" /uninstall
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe"
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: VZAccess Manager.lnk = C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
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