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Automatically disconnected from internet

Discussion in 'Networking' started by shugnshay, Feb 5, 2007.

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  1. shugnshay

    shugnshay Thread Starter

    Joined:
    Aug 26, 2006
    Messages:
    14
    I just got a new Gateway notebook (MX6960) and I'm using the same software cd (vzaccess) and pc card (pc5740) as I did with my last Gateway notebook (MX6421).

    I get disconnected every three to five minutes, and I get one of two messages:
    redialing #777 appears in a window labeled dial-up connection.
    currently working offline

    I sometimes get a few hours of classwork done in between interruptions, but for the most part, it's a constant issue.

    I didn't pay the Geek Squad to set up my new computer before I began installing my programs, and they set up the first computer for me, so I'm not sure if I just don't have the settings or configurations properly set. Gateway said that I may have spyware, and disabled everything in my startup menu. Upon contacting them again, I was told that it wasn't their issue, and that the pc card may not be compatible; they wouldn't say how I could find out if compatibility was the issue. Verizon walked me through reinstallation, reactivation, and running the vzaccess wizard. That didn't work either. Any recommendations would be greatly appreciated.

    Many thanks,
    Shay
     
  2. gurutech

    gurutech

    Joined:
    Apr 23, 2004
    Messages:
    2,960
  3. shugnshay

    shugnshay Thread Starter

    Joined:
    Aug 26, 2006
    Messages:
    14
    It doesn't say error 777, just that it's redialing #777, and then it reconnects. My computer says that my modem is functioning properly.

    This is the connections info, if it'll help.

    LAN or high-speed internet
    wireless network connection: disabled, firewalled
    1394 connection: connected, firewalled
    local area connection: disabled, firewalled

    dial up connections
    quick2net: disabled, firewalled
    national access-broadband access: connected, firewalled

    I have no idea how my last one was set up.
     
  4. gurutech

    gurutech

    Joined:
    Apr 23, 2004
    Messages:
    2,960
    I would still check with VZ - they may have a new version of the software.
     
  5. shugnshay

    shugnshay Thread Starter

    Joined:
    Aug 26, 2006
    Messages:
    14
    So, Verizon has no idea what's going on. They sent me a free replacement card, but nothing's gotten better.

    Not only am I being disconnected every few minutes, but I get redirected to a Gateway search engine a lot. I'm also getting the webpage unavailable/not connected to the internet page often. I downloaded HJT and have no idea what any of this stuff means.
    Sorry to paste it here, but couldn't attach. Please help!

    Logfile of HijackThis v1.99.1
    Scan saved at 8:57:28 PM, on 2/8/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
    C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
    C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    C:\WINDOWS\stsystra.exe
    C:\Program Files\Trend Micro\Antivirus\PCClient.exe
    C:\Program Files\Trend Micro\Antivirus\pccguide.exe
    C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Documents and Settings\Owner.YOUR-CE056041C9\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MX6960
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dcc.edu/classification/students/students.htm
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MX6960
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MX6960
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
    O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe" /run
    O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
    O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [SMSERIAL] "C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe"
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
    O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Antivirus\PCClient.exe"
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Antivirus\pccguide.exe"
    O4 - HKLM\..\Run: [MSKDetectorExe] "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" /uninstall
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe"
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Power2GoExpress] NA
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Startup: VZAccess Manager.lnk = C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586-jc.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
    O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
     
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