1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Avast malware

Discussion in 'General Security' started by FRAWTHYDAWG, Oct 6, 2013.

Thread Status:
Not open for further replies.
Advertisement
  1. FRAWTHYDAWG

    FRAWTHYDAWG Thread Starter

    Joined:
    Oct 6, 2013
    Messages:
    5
    MY BUDDY HAS A SONY LAPTOP THAT HAD AVAST SECURITY AND MALWARE ON IT, BUT HE UNINSTALLED IT AND THEN WHEN HE TRIED TO GO ON THE INTERNET, THE WIRELESS CONNECTION HE USE TO HAVE WAS NO LONGER THERE. NOW HE CAN'T EVEN GO ONLINE TO TRY AND FIX THIS PROBLEM. HOW CAN I HELP HIM.:eek:
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,417
    First Name:
    Frank
    Do you have possession of that laptop, or is it at another location and you're trying to help him by phone?

    ----------------------------------------------------------
     
  3. FRAWTHYDAWG

    FRAWTHYDAWG Thread Starter

    Joined:
    Oct 6, 2013
    Messages:
    5
    He is my room mate and lives upstairs, but i can get it from him before he leaves for work. Thank you for your reply.
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,760
    Did he use the Avast Uninstall Utility? Often, when an antivirus hasn't been properly removed, it can cause problems, especially with your Internet connection.
     
  5. FRAWTHYDAWG

    FRAWTHYDAWG Thread Starter

    Joined:
    Oct 6, 2013
    Messages:
    5
    Yes, he used the uninstall utility, but he also didn't have any other protection on his computer, like mcafee, or norton. He just had avast. Thanks for the reply.
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,417
    First Name:
    Frank
    See if the wireless device is listed in the Network Adapters heading in the Device Manager.

    Also see if any entries in the Device Manager have a ? or ! or X next to it.

    ----------------------------------------------------------
     
  7. FRAWTHYDAWG

    FRAWTHYDAWG Thread Starter

    Joined:
    Oct 6, 2013
    Messages:
    5
    Ok i'll get his computer this morning before he leaves and get back to you. Thanks
     
  8. FRAWTHYDAWG

    FRAWTHYDAWG Thread Starter

    Joined:
    Oct 6, 2013
    Messages:
    5
    Hey, he left sooner than expected but as soon as I get it, I will let you know. Thanks for your help.
     
  9. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,917
    First Name:
    Ron
    You should NEVER have more than one Anti-Virus program installed as they will and do interfere with each other and can cause computer problems.
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1110040

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice