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Avast + ZoneAlarm

Discussion in 'Virus & Other Malware Removal' started by CJibber, Jan 23, 2006.

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  1. CJibber

    CJibber Thread Starter

    Joined:
    May 3, 2005
    Messages:
    31
    Hi,

    I have just installed Avast AntiVirus and ZoneAlarm firewall on a brand new laptop (Acer TravelMate 2403WXCi). Every time I switch the laptop on, I get an error message explaining that the two are incompatible and I can not get rid of the message. If I move the mouse pointer over the error message, it changes to the hour glass and I can not select either the Yes or No buttons. The only way to get rid of the box is to right-click on the thing on the system tray, select Close and then End Task.

    I had tried AVG anti-virus but had a similar problem in that a message box about updates would not go away at power-up. I uninstalled it and tried Avast instead.

    Any ideas how I stop this happening and which of the two would you recommend to use?

    Cheers

    Dave
     
  2. BillC

    BillC

    Joined:
    May 28, 2003
    Messages:
    2,366
    The two applications should work together and I'm not sure why you're getting the message. I would suggest you uninstall both programs then reinstall The ZA firewall first. When you uninstall ZA, do it this way to give yourself a 'clean' start.

    Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin.
     
  3. CJibber

    CJibber Thread Starter

    Joined:
    May 3, 2005
    Messages:
    31
    Thanks... that has sorted it out!
     
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