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AVG 7.5 exception

Discussion in 'Windows XP' started by QLo, Nov 3, 2007.

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  1. QLo

    QLo Thread Starter

    Joined:
    Oct 2, 2007
    Messages:
    65
    this comes up about once a week then ususally i cant log onto anything without turning off computer manually (by holding down power button until it goes off) here is the exact error message:


    AVG 7.5 Exception
    Something really bad happened on the application. Error diagnostic file saved to 'C:\Documents and Settings\Quinn Lodge\Application Data\AVG7\avgcc.err'


    Help!
     
  2. QLo

    QLo Thread Starter

    Joined:
    Oct 2, 2007
    Messages:
    65
    here is what the reports says:

    //==<AVG-7.5>===================================================
    Exception code: E06D7363 getting of string from ntdll.dll failed with WIN32 error 317
    Fault address: 7C812A5B 01:00011A5B C:\WINDOWS\system32\kernel32.dll
    Module Date: 04/16/2007 08:52:53
    File Version of C:\WINDOWS\system32\kernel32.dll: 5.1.2600.3119
    Exception Date: 10/07/2007 03:05:03
    File Version of C:\Program Files\Grisoft\AVG7\avgcc.exe: 7.5.0.487

    MiniDump Information Saved to C:\Documents and Settings\Quinn Lodge\Application Data\AVG7\avgcc.dmp

    //==<AVG-7.5>===================================================
    Exception code: E06D7363 getting of string from ntdll.dll failed with WIN32 error 317
    Fault address: 7C812A5B 01:00011A5B C:\WINDOWS\system32\kernel32.dll
    Module Date: 04/16/2007 08:52:53
    File Version of C:\WINDOWS\system32\kernel32.dll: 5.1.2600.3119
    Exception Date: 10/07/2007 03:05:29
    File Version of C:\Program Files\Grisoft\AVG7\avgcc.exe: 7.5.0.487

    MiniDump Information Saved to C:\Documents and Settings\Quinn Lodge\Application Data\AVG7\avgcc.dmp

    //==<AVG-7.5>===================================================
    Exception code: E06D7363 getting of string from ntdll.dll failed with WIN32 error 317
    Fault address: 7C812A5B 01:00011A5B C:\WINDOWS\system32\kernel32.dll
    Module Date: 04/16/2007 08:52:53
    File Version of C:\WINDOWS\system32\kernel32.dll: 5.1.2600.3119
    Exception Date: 10/17/2007 22:39:08
    File Version of C:\PROGRA~1\Grisoft\AVG7\avgcc.exe: 7.5.0.487

    Registers:
    EAX:0163EB04
    EBX:00000000
    ECX:00000000
    EDX:00000002
    ESI:0163EB94
    EDI:0163EB94
    CS:EIP:001B:7C812A5B
    SS:ESP:0023:0163EB00 EBP:0163EB54
    DS:0023 ES:0023 FS:003B GS:0000
    Flags:00000206

    Call stack:
    Address Frame Param 0 Param 1 Param 2 Param 3 Logical addr Module
    7C812A5B 0163EB54 E06D7363 00000001 00000003 0163EB88 0001:00011A5B C:\WINDOWS\system32\kernel32.dll
    7C359AED 0163EB94 0163EC00 600582A0 00CF7D60 00BE9710 0001:00018AED C:\WINDOWS\system32\MSVCR71.dll
    600132DB 0163F418 00BE9710 00C72484 00BE9710 0163F4B4 0001:000122DB C:\Program Files\Grisoft\AVG7\avgcfg.dll
    60015E3D 0163F438 00C7247C 600090D3 00C72484 00C7247C 0001:00014E3D C:\Program Files\Grisoft\AVG7\avgcfg.dll
    60015FF2 0163F470 0163F498 009C26D4 009C859C 00C72430 0001:00014FF2 C:\Program Files\Grisoft\AVG7\avgcfg.dll
    600056A7 0163F4C0 009C2690 615556C4 009C859C 0163F530 0001:000046A7 C:\Program Files\Grisoft\AVG7\avgcfg.dll
    6152B646 0163F590 00440063 0163F62C 0163FA9C 00000000 0001:0002A646 C:\Program Files\Grisoft\AVG7\avgcckrn.dll
    61531985 0163F640 00BEA370 00440063 0163FA9C 0163F6F8 0001:00030985 C:\Program Files\Grisoft\AVG7\avgcckrn.dll
    61518678 0163F70C 00BAC20C 00440063 0163FA9C 0163FB24 0001:00017678 C:\Program Files\Grisoft\AVG7\avgcckrn.dll
    00414BCB 0163FB58 00B92A68 0012FBCC 0045AB54 00000000 0001:00013BCB C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    0041937F 0163FF54 0045AB54 0012FBCC 00B92448 00B922B0 0001:0001837F C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    00417D84 0163FF80 0045AB54 0012FBCC 6000F1E7 00B922B0 0001:00016D84 C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    7C349565 0163FFB4 00B922B0 0012FBCC 6000F1E7 00B922B0 0001:00008565 C:\WINDOWS\system32\MSVCR71.dll
    7C80B683 0163FFEC <frame 0163FFEC not readable>
     
  3. helpmerick

    helpmerick

    Joined:
    Apr 30, 2007
    Messages:
    255
    AVG is a solid program, but can become corrupt with some systems after a Windows update or other software installation. Your best bet is to download the latest version of AVG from http://free.grisoft.com, then uninstall the old copy, restart the computer and install the new copy.

    Good luck.
     
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