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[B]HP Tech support gave up on this one[/B]

Discussion in 'Hardware' started by jrg116, Jul 9, 2004.

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  1. jrg116

    jrg116 Thread Starter

    Joined:
    Feb 3, 2003
    Messages:
    7
    I have a hp psc 1350 v printer, trying to install on this machine; printer was installed on this machine in nov.2003 and worked fine until 2 weeks ago. at that time , printer quit working and in the control panel, printer icon showed up like a hidden file. tried to reinstall printer several times with no success. contacted hp support, spent several hours, spanning 4 days ,installing and uninstalling software, trying to install this printer. changed usb cables and same problem.other usb devises are recognised instantly. Hp support sent me a new printer, tried to install, same problem...no printer. so, tried to install printer on 2 other pcs and no problem, worked great (one machine has the exact same mother board as the problem pc).Hp says its a chip problems, problem started when i did a windows recommended driver update for via chip. CAN YOU HELP?

    Here are my specs:

    Operating System Windows XP Home Edition Service Pack 1 (build 2600)


    System Model = ECS = P4VXASD2+ = 1.0 (motherboard)
    Main Circuit Board Board: ECS P4VXASD2+ 1.0
    Bus Clock: 100 megahertz
    BIOS: American Megatrends Inc. 07.00T 04/02/01
    Processor 2.00 gigahertz Intel Pentium 4
    8 kilobyte primary memory cache
    512 kilobyte secondary memory cache
    256 Megabytes Installed Memory
    Did have 768, took out 512

    Thanks in advance, Jim Green
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,690
    First Name:
    Rob
    Uninstall the printer, through ADD/REMOVE PROGRAMS, then go to Control Panel -> System -> Hardware -> Device Manager and remove any left over HP/printer entries - look under HP, USB, all the categories. If HP gave you a seperate uninstaller to use then run that, they usually have one and if you look through your CD you might be able to find it hidden somewhere. Then unplug the printer and all other USB devices - except USB a mouse and Keyboard if yours happen to be USB.

    Now still in Device Manager remove all USB hubs and then all USB Controllers.

    Now go here: http://www.viaarena.com/?PageID=403 and download and install the latest VIA 4-in-1 drivers and reboot as request. Then reboot again after the USB controllers are reinstalled.

    Now download the latest printer drivers from HP's website for your model if you haven't done so yet and start the installation. Do not plug in the printer until prompt to do so or until the installation is totally complete. When plugging in the printer use a USB connector that is not near the one you used before - they are usually in pairs of two.

    If that Fails you can do a System Restore from Programs - Accessories - System to a date before the problems started and hope it works and doesn't recur.

    XP runs better with more RAM - if there's nothing wrong with it then add it back in.
     
  3. jrg116

    jrg116 Thread Starter

    Joined:
    Feb 3, 2003
    Messages:
    7
    Have done everything except the driver update from that web site,Will do exactly what you said tonight and will post back. Thanks
     
  4. jrg116

    jrg116 Thread Starter

    Joined:
    Feb 3, 2003
    Messages:
    7
    Problem resovled, Been working with this a little every night scence my last post. Gave up on it tonight, put in USB 2.0 PCI card tonight and sovled the the problem. Thanks for the help,Jim
     
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