Backup External drive seen by My Computer, but not Backup & Restore

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Dobber9

Thread Starter
Joined
Dec 20, 2011
Messages
11
I'm running Windows 7 64x Home Premium on a Toshiba Qosmio X505 laptop. I just got it back from the warranty repair center, where they replaced the hard drive and graphics fan & heatsink, and reloaded the factory windows version. Before I sent it out for repair, I used Windows Backup to create a backup of all my files on a Toshiba casio 500GB external USB drive (I had over 300 GB of files, so it was easier to use Windows Backup than drag and drop all the files, at least at the time). Now that I have the laptop back, I'm having trouble restoring my files. When I go to Control Panel-> Backup & Restore, a message appears in the restore section, saying "Windows could not find a backup for this computer." I've tried reconnecting the drive as well as restarting my computer, but to no avail. I can see and explore the files in My Computer, so I know the hard drive is properly connected. I appreciate any help you can give.

Thanks,
Dobber9
 

fairnooks

Banned
Joined
Oct 1, 2007
Messages
5,251
Did you try option one from here? Maybe the computer has a different name now and isn't recognizing it?
 

Dobber9

Thread Starter
Joined
Dec 20, 2011
Messages
11
The computer name was different, but then I changed it to match the old name, and nothing changed. I've attached a print screen of what I see when I open the backup drive in My Computer. As you can see, the shortcut to the file restore is not there.
 

Attachments

fairnooks

Banned
Joined
Oct 1, 2007
Messages
5,251
Found this blurb/resolution on another forum concerning not detecting the backup;

Well, I think I got it. I pulled the drive out of the cage, and installed it via internal sata. This didn't help. Same problem. So, feeling annoyed, I was going to try and slide the backup over to my media center and see if it could get picked up over the network from there. But, lo and behold, when I allowed the network to "share" the new drive, the backup appeared in the restore window. It's currently running, so I can't check to make sure everything is perfect, but it appears as though it is going to work.

Edit: Great Success. Everything that should have come back, did.

tl;dr:
-Allow sharing on secondary HD
-Browse to backup location via pretend 'network'
-Curse Microsoft for making it this ridiculous, and self for assuming a windows utility would do what it's supposed to.
 
Joined
Aug 1, 2003
Messages
51,988
You made an image of the drive. The image is a backup of the old system and not of the one that is installed now. You should have used the file and folder backup if all you wanted to save were personal files. As it is, you saved Windows and everything else. If it is the exact same board, the image may run when restored to your drive, but you should make an image of your current system before you try in case you need to restore that later.

The error message is correct. You have no backup of your current computer.
 

Dobber9

Thread Starter
Joined
Dec 20, 2011
Messages
11
I tried fairnooks' suggestion with no success. I allowed sharing with full permissions, and searched for it through the "network" but even after I select the folder, I get a error message saying that Windows cannot find any backup sets in the selected folder.

Also, it is the same board Elvandil, and I already have created a current system image on a separate usb drive.
 
Joined
Aug 1, 2003
Messages
51,988
It's good that it is the same board, but the backup is still of the old OS and not the current one.

Do you have a DVD to boot from for Windows 7? You can't restore a backup image from Windows.
 
Joined
Aug 1, 2003
Messages
51,988
Still there? Are you crying?

This might all have a much better end than you expect. If you made a full image, you just backed up more than you needed to. When you restore it, you will have everything back, Windows, your programs, your files, right down to the wallpaper you were using.

Do you have a DVD of 7 to boot from? What is inside that image folder in the attachment?

In case I'm not around later:

Be sure you have a full image of your current drive saved in case something goes wrong with the restoration and you need the current setup back.

Then, open the Backup program and create the system repair disk from it. You will only need a CD.

Boot your computer from the CD you made and follow the directions here to restore the image that you made:

http://www.howtogeek.com/howto/7702/restoring-windows-7-from-an-image-backup/

After you restore the image, shut down and try to boot from the hard drive. If it doesn't work, boot from the CD again and run Startup Repair. That should take care of it.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top