Backup problem

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David McKeal

Thread Starter
Mar 25, 2000
Not sure where to post this so will start here. I back up my system nightly using Drive Image 7 and an external Maxtor OneTouch III USB drive. I have thousands of pictures and have discovered that the pictures that are larger than about 150K (smaller images back up and restore OK) do not back up properly. When I access them from the Maxtor Drive or restore them to my hard drive and then view them, the top of the picture is OK but somewhere down the image the color appears to separate and the image begins to repeat the good portion that is at the top. It looks to me like all data is not being restored but this is only a guess. The size of the backup and the size of the original image match. I'm using Windows XP Pro. I do not think that the backup always had this problem but can't say for sure since most of the files back up and restore OK. Thanks, Dave.

David McKeal

Thread Starter
Mar 25, 2000
Bob, first thanks for the reply. Yes, if I just copy the files, they copy correctly. I guess I'm kind of a stickler for knowing why something doesn't work. I have used the Drive Image program for years with no problems. I have used it for months on the new Maxtor drive without problems. Now suddenly, it seems to botch large image files. The message I get when I try to load the image into Photoshop is "File appears to be damaged, truncated or incomplete", and that is exactly how it looks when opened. The top of the image is fine, followed by several layers that look somewhat like color separations and then the bottom of the image is solid gray. BTW, since you seem to be knowledgeable, is there a backup program that you like that will allow me to do automatic backups after hours automatically? Thanks. Dave
Nov 2, 2002
The reason for the question is that it now eliminates the source and destination drives as beign part of the problem.

Is the only problem with corrupted larger Photoshop files?

There are several ways to have automated backup. Cobian is a free program what works well. You can even write simple batch files and just put shortcuts on the desktop.

David McKeal

Thread Starter
Mar 25, 2000
As I said, simply copying files to the backup drive works fine. The files that appear to be corrupted are all large jpegs, say over 120kb.

I just checked and last night's backup seems to be OK. I use a program called Magic Folders for security on a few of my folders but not the folders that have the file corruption problems. However, last night I deactivated the program and the backup seems to have completed successfully. I will try the backups with the Magic Folders program active and inactive and then let you know the results.

Thanks for the interest and help.

May 15, 2006
Here is an article on Drive Image 7.03 update It has a lot of items that the upgrade is for and might even though a different light on the program for you. I have never been much of a supporter of either company that makes this program especially the latest one Symantec.

I would suggest calling thier tech support.

David McKeal

Thread Starter
Mar 25, 2000
OK, all I've checked out the upgrade and fooled around with my security problem, all to no avail. Here's the punch line...about two days after I gave up, the backups became whole again, no more truncated jpegs! Hmmmm......

I have no idea. :))

David McKeal

Thread Starter
Mar 25, 2000
(y) Just for the record and anyone following this thread, the problem with truncated large image files disappeared just as mysteriously as it appeared. I thought maybe I had it pegged to the security app I am using, but that turned out to be a false lead. I basically do not know how long the problem had existed because I generally just check to see if the backup was done rather than looking at individual files to see if each backed up correctly, but about 10 days ago the problem suddenly corrected itself (Actually, I probably did something but I do not know what) and the backup has been working properly ever since. Thanks to all for your ideas and help. Dave
May 15, 2006
Do you use anything like roxio's drag-to-disk or other programs like it that run in the background?
May 15, 2006
To download HJTsetup.exe from SpyKiller To Download HijackThis go to the following at the File Repository
Click on the link below to Download HijackThis Self Installer:

Save the file to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\HijackThis.
Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialog box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
A security expert with a gold shield to the right of their name should take a look at your log - please be patient.

David McKeal

Thread Starter
Mar 25, 2000
Sorry it took me so long. Work sort of gets in the way! Drive Image is still backing up without any hitches. Here's the HJT log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:59:33 PM, on 7/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\\VSO\mcvsshld.exe
C:\Program Files\\VSO\oasclnt.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
D:\Program Files\Cobian Backup 8\cbInterface.exe
D:\Program Files\Pop-Up Stopper Professional\PopUpStopperProfessional.exe
D:\Program Files\LinkStash\lsmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\KeyText\KeyText.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Cobian Backup 8\cbService.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
c:\program files\\agent\mcdetect.exe
C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Program Files\Drive Image 7.0\Agent\PQV2iSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
D:\Program Files\LinkStash\lnkstash.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Home.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =;http://localhost
R3 - URLSearchHook: (no name) - _{A045DC85-FC44-45be-8A50-E4F9C62C9A84} - (no file)
N3 - Netscape 7: user_pref("browser.startup.homepage", ""); (C:\Documents and Settings\DAVID MCKEAL\Application Data\Mozilla\Profiles\default\hlcql6a5.slt\prefs.js)
N3 - Netscape 7: user_pref("", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\DAVID MCKEAL\Application Data\Mozilla\Profiles\default\hlcql6a5.slt\prefs.js)
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\SnagIt\SnagItBHO.dll
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - D:\Program Files\BitComet\tools\BitCometBHO_1.1.2.7.dll
O2 - BHO: (no name) - {49E0E0F0-5C30-11D4-945D-000000000000} - C:\WINDOWS\SYSTEM32\iehelper3.dll
O2 - BHO: (no name) - {6abcbbef-c5ba-4ce7-88b2-0fbed09c36aa} - (no file)
O2 - BHO: (no name) - {6B690ACD-9479-4C41-8A2D-D6083F650E81} - C:\WINDOWS\SYSTEM32\HPDirecter.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {e712b1ac-c979-45c9-a2b7-d768aab033e8} - (no file)
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\SnagIt\SnagItIEAddin.dll
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O3 - Toolbar: &SearchBar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\\agent\mcupdate.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\\agent\mcagent.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MSKAgent.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MskDetct.exe /startup
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Pop32 message client] C:\WINDOWS\system32\PRW7L.exe
O4 - HKLM\..\Run: [Cobian Backup 8 interface] "D:\Program Files\Cobian Backup 8\cbInterface.exe" -service
O4 - HKCU\..\Run: [PopUpStopperProfessional] "D:\Program Files\Pop-Up Stopper Professional\PopUpStopperProfessional.exe"
O4 - HKCU\..\Run: [LinkStashMonitor] "D:\Program Files\LinkStash\lsmon.exe"
O4 - HKCU\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-21-3991185074-2025506152-1211691592-1007\..\Run: [PopUpStopperProfessional] "D:\Program Files\Pop-Up Stopper Professional\PopUpStopperProfessional.exe" (User 'DLM #2')
O4 - HKUS\S-1-5-21-3991185074-2025506152-1211691592-1007\..\Run: [LinkStashMonitor] "D:\Program Files\LinkStash\lsmon.exe" (User 'DLM #2')
O4 - HKUS\S-1-5-21-3991185074-2025506152-1211691592-1007\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MSKAgent.exe (User 'DLM #2')
O4 - HKUS\S-1-5-21-3991185074-2025506152-1211691592-1007\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR (User 'DLM #2')
O4 - HKUS\S-1-5-21-3991185074-2025506152-1211691592-1007\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe (User 'DLM #2')
O4 - HKUS\S-1-5-21-3991185074-2025506152-1211691592-1007\..\Run: [NBJ] "D:\Program Files\Nero 6\Nero BackItUp\NBJ.exe" (User 'DLM #2')
O4 - S-1-5-21-3991185074-2025506152-1211691592-1007 Startup: KeyText.lnk = C:\Program Files\KeyText\KeyText.exe (User 'DLM #2')
O4 - S-1-5-21-3991185074-2025506152-1211691592-1007 User Startup: KeyText.lnk = C:\Program Files\KeyText\KeyText.exe (User 'DLM #2')
O4 - Startup: KeyText.lnk = C:\Program Files\KeyText\KeyText.exe
O4 - Startup: Reminder v5.lnk = C:\Program Files\Reminder 5.2\Reminder.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://D:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://D:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://D:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: DigiChat Applet -
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) -
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) -
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} ( Operating System Class) -,0,0,83/
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) -,0,0,20/
O17 - HKLM\System\CCS\Services\Tcpip\..\{23FDF8B5-6AEC-4DEC-881E-4ECABE6D8711}: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\..\{23FDF8B5-6AEC-4DEC-881E-4ECABE6D8711}: NameServer =,
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cobian Backup 8 service (CobBMService) - Luis Cobian - D:\Program Files\Cobian Backup 8\cbService.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\\agent\mcdetect.exe
O23 - Service: McShield (McShield) - McAfee Inc. - c:\PROGRA~1\\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\\PERSON~1\MPFSERVICE.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: MaxSyncService (NTService1) - - C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: V2i Protector - PowerQuest Corporation - D:\Program Files\Drive Image 7.0\Agent\PQV2iSvc.exe

End of file - 13179 bytes

Thanks again for your help.
May 15, 2006
I would like a HJT expert to diagnose your log file, I am not the expert at this so just to be safe I think this would be best.
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