Backups, hard drive crash

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mauipono

Thread Starter
Joined
Feb 2, 2002
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111
Yesterday a user accidentally pressed the BackUPS's power button when he was trying to move it, which shut his computer down (was working up until then). When he restarted it, it came up with the error about cannot find the hard disk, press f1 to reboot, f2 to enter setup. F1 goes nowhere, setup shows no hard disk installed. The hard disk is clicking in sets of 5, 3, or 2 clicks. I tested the power supply--all volts light up. When I was giving him the news that his hard drive crashed, I said, "but the good news is your computer was backed up on Saturday." Then I had a deja vu moment because back in September, I told this same user the same thing. Is it possible Microsoft's backup utility is damaging the hard drives? In September, I replaced the hard drive.

I have the HDD in an external case and hooked up to my computer, but I cannot access the hard drive at all because of the clicking. I may not need to because I have a good backup, but any tips on how to get it to work?

Thank you,
Lisa

---------------------------------------------------------
maui: where I live
pono: how I live (righteousness, in balance)
:: hawaiian word of the day :)
 

Triple6

Rob
Retired Moderator
Joined
Dec 26, 2002
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52,933
No the backup utility is not damaging the hard drives. Unexpected power losses can result in such failures.

If its clicking with multiple computers there's probably not much you can do. Maybe toss it into the freezer in a Zip lock bag to cool it down then try it again. You may also try swapping the hard drive's circuit board for a 100% identical one. But I'd simply install a new drive and restore the backup.
 
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