Backups interrupted, multiple symptoms, suspect rootkit - Help Please!

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Thread Starter
Dec 20, 2004

I only have the HijackThis and the sysinfo logs to give you here since all attempts (many) to run DDS and GMER failed. I'm hoping to give you enough description of the problems/symptoms so you can help me. There really are numerous issues, so here's a list:

- Scheduled nightly backup (Genie Backup Manager Pro 8) stops at 6% with: Backup Interrupted!
\\?\GLOBALROOT\device\hardisk\VolumeShadowCopy6\Documents and settings\ApplicationData\Identities.........(numbers).....\Microsoft\OutlookExpress\SentItems.dbx

- Scheduled weekly Acronis True Image clone of system/programs drives fails as well

- Attempts to transfer larger files to external disk go extremely slowly almost always fail partway through. SCARY...can't use backup program or copy folders to external drives!

- Windows Task Manager cannot close many programs

- Internet Explorer shuts down frequently

- Internet Explorer graphics and type overlap and hard to read

- Graphics programs like Adobe Photoshop and Lightroom don't function with desktop visible through panels of program

- With Internet Explorer and other programs including Word, Quicken, etc. the windows blink (all functionality stops, but very briefly) and typing is interrupted. Borders of windows grey out and back to blue quickly when this happens. The only solution when this gets bad and frequent is to restart computer.

- Parts of windows on error messages and all kinds of windows are often blank and the tops of windows where the minimize and close buttons are located often disappear.

- Everything moves very, very slowly

- Couldn't download HijackThis from TrendMicro - had to download on other computer and use thumbdrive to copy to desktop

- DDS scan starts but stops about when 2/3 done, logs don't open and DDS window will not close. Task Manager couldn't end task, then couldn't use Windows to Restart or Turn Off computer...had to manually turn off power.

- Was able to download GMER, but running it (careful not to touch anything with no other windows open) completely froze computer. Thus, no log for here for you.

- Also, frequently get this Error Message: nmtxth.exe - Bad Image

I hope the above descriptions help! Below are the logs I could produce for you:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Opteron(tm) Processor 246, x86 Family 15 Model 5 Stepping 10
Processor Count: 2
RAM: 3551 Mb
Graphics Card: Matrox Parhelia 128MB, 128 Mb
Hard Drives: C: Total - 26011 MB, Free - 4755 MB; D: Total - 8989 MB, Free - 2453 MB; E: Total - 15005 MB, Free - 6361 MB; G: Total - 381543 MB, Free - 211485 MB; H: Total - 140003 MB, Free - 135172 MB; I: Total - 55890 MB, Free - 30371 MB;
Motherboard: TYAN, S2885 Thunder K8W Mainboard
Antivirus: Norton Internet Security, Updated: Yes, On-Demand Scanner: Enabled

Hijack This:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:30:48 PM, on 11/14/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
D:\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
D:\Nero\Nero 7\InCD\InCD.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Matrox Graphics Inc\PowerDesk SE\Matrox.PowerDesk SE.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Matrox Graphics Inc\PowerDesk\Services\Matrox.PowerDesk.Services.exe
C:\Program Files\Matrox Graphics Inc\PowerDesk SE\Matrox.Pdesk.ServicesHost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
D:\Norton Utilities 14\nu.exe
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
D:\Adobe\Adobe Bridge CS5\Bridge.exe
C:\Program Files\HP\digital imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Steve Derr\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\\IPS\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [InCD] D:\Nero\Nero 7\InCD\InCD.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [GBMPro8Agent] D:\Genie-Soft\GBMPro8\GBMAgent.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Matrox PowerDesk SE] "C:\Program Files\Matrox Graphics Inc\PowerDesk SE\Matrox.PowerDesk SE.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [HotSwap! Applet] "E:\Unzipped\HotSwap!\32bit\HotSwap!.EXE"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [NortonUtilities] D:\Norton Utilities 14\nu.exe /H
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AdobeBridge] "D:\Adobe\Adobe Bridge CS5\Bridge.exe" -stealth
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\digital imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\digital imaging\bin\hpqthb08.exe
O4 - Global Startup: Logitech SetPoint.lnk = D:\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: PlexTools Professional.lnk = D:\Plextor\PlexTool.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: WinZip Quick Pick.lnk = D:\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) -
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) -
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) -
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) -
O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) -
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) -
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} -
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) -
O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) -
O16 - DPF: {B1953AD6-C50E-11D3-B020-00A0C9251384} (O2C-Player (ELECO Software GmbH)) -
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) -
O16 - DPF: {F375116A-793C-11D2-BFE1-444553540001} (First American Res MapActiveX Control) -
O16 - DPF: {FC11A119-C2F7-46F4-9E32-937ABA26816E} (AMI DicomDir TreeView Control 2.1) - file:///F:/CDVIEWER/
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Acronis Nonstop Backup service (afcdpsrv) - Acronis - C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
O23 - Service: APC PBE Agent (APCPBEAgent) - APC - D:\APC\POWERC~1\APC\POWERC~1\agent\pbeagent.exe
O23 - Service: APC PBE Server (APCPBEServer) - APC - D:\APC\POWERC~1\APC\POWERC~1\server\PBESER~1.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - D:\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: Matrox Centering Service - Matrox Graphics Inc. - C:\Program Files\Matrox Graphics Inc\PowerDesk\Services\Matrox.PowerDesk.Services.exe
O23 - Service: Matrox.Pdesk.ServicesHost - Matrox Graphics Inc - C:\Program Files\Matrox Graphics Inc\PowerDesk SE\Matrox.Pdesk.ServicesHost.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe

End of file - 14982 bytes

Thank you in advance for your help!


Thread Starter
Dec 20, 2004
Any ideas here? Have given symptoms, but DDS and GMER attempts crash computer. Thanks!
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