1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Bad download???

Discussion in 'Windows XP' started by gooley, Oct 13, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. gooley

    gooley Thread Starter

    Joined:
    Aug 25, 2001
    Messages:
    251
    Downloaded movie file(.avi) w/ Win MX. Seems that shortly thereafter got message that virtual memory was low and Windows would adjust. Computer kept slowing up and didn't run any better.When I restarted everything was back to normal but as soon as i accessed the .avi file computer slowed down again. I tried to delete the .avi file but got message that could not delete as file was in use by other program or person. No idea why! Ran Norton, Housecall, adaware and spybot but still cannot delete .avi file and problem persists. Here is Hijack log, Any ideas??

    Logfile of HijackThis v1.97.3
    Scan saved at 8:36:33 PM, on 10/13/2003
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Norton Internet Security\NISUM.EXE
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\Program Files\Norton Internet Security\ccPxySvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\BCMSMMSG.exe
    C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\hphmon03.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
    C:\WINDOWS\System32\HPHipm09.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Documents and Settings\Dad\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/v5/home/0,1793,43,00.html
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/Foundrysdccommon/download/tgctlar.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/d052c1d7d32ead/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37870.7411458333
     
  2. JohnO28356

    JohnO28356

    Joined:
    Aug 28, 2002
    Messages:
    865
    Try deleting the file in Safe Mode.
     
  3. Mr_Webmaster

    Mr_Webmaster

    Joined:
    May 15, 2003
    Messages:
    419
    Also try setting the Virtual memory to a fixed value.

    [​IMG]
     

    Attached Files:

  4. Mr_Webmaster

    Mr_Webmaster

    Joined:
    May 15, 2003
    Messages:
    419
    set the minimum and maximum to the same value. I keep backups of all screenshots I help people with, so that's why it's not a fixed value.
     
  5. gooley

    gooley Thread Starter

    Joined:
    Aug 25, 2001
    Messages:
    251
    Tried to delete file in safe-mode but again it stated the file was in use and could not be deleted?? Something must be attached to the file causing problem!?
     
  6. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    37,993
    Have you tried to delete from the command prompt?
     
  7. gooley

    gooley Thread Starter

    Joined:
    Aug 25, 2001
    Messages:
    251
    No, not exactly sure how to? Curious as to exactly what the problem is. Hit control/alt/ delete and no processes shown as running?
     
  8. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    37,993
    To use the command prompt go to start>run type in "cmd" and hit enter. The syntax you would use would be:

    Del c:\myfolder\filename.xxx
    You would need to know where the file was located in order to delete in this manner.
     
  9. gooley

    gooley Thread Starter

    Joined:
    Aug 25, 2001
    Messages:
    251
    nope, that didn't work either!
     
  10. gooley

    gooley Thread Starter

    Joined:
    Aug 25, 2001
    Messages:
    251
    As soon as i click on the file, check properties, delete, etc. this is when everything slows right down and all becomes unresponsive to the point where I have to shut comp. tower off. When i restart all is good until such time as that folder is "used". Ran every virus scan i know of and none detected so what could it be??
     
  11. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    37,993
    Have you run spybot? Here is a linkSpybot

    Install the program and run the update. Have it fix anything it finds in red.
     
  12. gooley

    gooley Thread Starter

    Joined:
    Aug 25, 2001
    Messages:
    251
    Have run Spy-bot, Adaware, Panda, Housecall, Symantic online, and my NAV 2003 and do so on regular basis but still no problems found. The problem file was a D-L from Win MX.
     
  13. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    37,993
    If you know how to boot into the recovery console, I would do so and delete the file from there. You should have no problem deleting the file from rc. If you need instructions on how to use the recovery console, post back.
     
  14. gooley

    gooley Thread Starter

    Joined:
    Aug 25, 2001
    Messages:
    251
    No idea who or what it is?
     
  15. PaulV

    PaulV

    Joined:
    Mar 23, 2001
    Messages:
    177
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/171798

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice