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Bad hard drive in Dell Inspiron 8000

Discussion in 'Hardware' started by tootech4me, Jun 5, 2003.

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  1. tootech4me

    tootech4me Thread Starter

    Joined:
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    This is first post, so please excuse any display of ignorance from me.

    I know that the hard drive is bad. It will not let me boot up to try and recover data. Last resort is to send to a data recovery specialist.

    If the drive is cool, it will try to boot, but it is looking for a corrupted file, "ntoskrnl.exe" in the \System32 dir (Win 2000 Pro). Is there a way I can transfer this file onto the drive?

    I have tried to Repair with the Dell reinstall CD, it does not work. It hangs up during the checking C:\ drive portion. I tried it under the Console Recovery and same thing. Also tried the "fixboot"; it did not do anything for me.

    Any Suggestions?

    Your help is appreciated.

    Thanks,
    tootech4me
     
  2. gws226

    gws226

    Joined:
    Feb 9, 2003
    Messages:
    8,121
    Hello and welcome...

    I would start by going to the dell support website and download their hard drive fitness test. If the hard drive is infact bad it will be confirmed with this test...
    My dell here at the office has a maxtor hard drive...if your has the same brand then use this test...
    http://www.maxtor.com/en/support/downloads/powermax.htm


    Missing or corrupted files is not a perfect indicator that the hard drive is bad.

    So... start with that... post back... and then we'll figure out how to fix your file problem or re-install your operating system.
     
  3. MadDogMugsy

    MadDogMugsy Guest

    Hi Tootech4me!
    Welcome to TSG!

    * can you start in safe mode - or by floppy?

    * when did this problem start - have you installed anything recently or made other changes to the system?

    * you say that the hard drive is bad and only works if cool (?) ... could it be that your fan is bad instead - has a tech looked at your machine?

    * have you been up to date with the Windows operating system (www.windowsupdate.com)

    ... as I recall the issue may be in your boot.ini file - will be back soon with results on that - in the meantime, please attach a text copy of your boot.ini file if you can get to it/find it.

    ... if you can find the file on the CD it will most likely compressed as ntoskrnl.ex_ and will need to be expanded

    MDM
     
  4. tootech4me

    tootech4me Thread Starter

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    Messages:
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    I ran the test from the Dell Utilities CD w/ a tech on the phone and the conclusion was "bad hard drive". The laptop is still covered under warranty and I have already installed the replacement hard drive.

    My efforts with dealing with the bad drive is to retrieve some data if possible. The drive, if temp is warm, will immediately give an error (does not get past the "press F8 if you want to enter Windows setup" state). If I let it cool down (fans are running normally), it will get past that point and say that it can not find the ntoskrnl.exe file in \System32.

    The drive is a Hitachi 20 Gb, primary hard drive; no secondary drive and not partitioned. Win 2000 Pro is the OS.

    This is a pretty good site. I appreciate the quick response from the post. I do not have much hope in trying to solve this with out sending the drive to a retrieval specialist.

    thanks again,
    tootech4me
     
  5. kilowatt1

    kilowatt1

    Joined:
    Oct 27, 2001
    Messages:
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    Hello Tootech,

    Since you are just about out of options, try this old trick. It works about 60% of the time.

    Take the hard drive and wrap it paper towels or tissue then place it in a air tight freezer (zip lock) bag. Put it in your freezer and leave it overnight. During this time, assemble everything you need to tranfer the files you need from the hard drive and have them ready. The next morning, remove the hard drive from the freezer and immediately install it in the computer and see if you can access it to transfer the files.

    Don't laugh:D :D I have not lost my mind. I have had success using this procedure.:p

    Good luck.

    Kilowatt
     
  6. Lurker1

    Lurker1

    Joined:
    Jan 30, 2001
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    3,992
    How impostant is the data on your hard drive? It will cost a lot to send it to an outfit that does data recovery. If you have a second computer you can buy a cable that will hook your laptop hard drive up as a secondary drive and try copying the data off the hard drive to the desktop system.

    http://www.myxtech.com/p/1857.html
     
  7. tootech4me

    tootech4me Thread Starter

    Joined:
    Jun 5, 2003
    Messages:
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    Thanks for the freezer idea. It does allow me to progress further into the boot up, but it still does not finish. Still looking for the krnl file. I just don't seem to be able to get to the drive to copy that file over. All avenues, safe mode, dos prompt, console recovery, etc. have been lacking.

    (Lurker1),
    However, the idea about the drive connection cable is promising. Is there any special software that I need to do this or do I just buy the cable and connect the drive? I am assuming it won't be as easy as typing or selecting the new drive letter after it is connected and seeing the info I need. Further instruction would be great.

    Thanks again for the responses. This site is the best I have seen.

    tootech4me
     
  8. Lurker1

    Lurker1

    Joined:
    Jan 30, 2001
    Messages:
    3,992
    Hi tootech4me

    No special software is required as you are just adding a extra IDE drive. You will need to remove the hard laptop hard drive from its carrier (about 4 Phillips screws) and you may want to change the jumpers on the laptop hard drive to slave (I forget what they are currently set to.) They may be fine as is.
    You can them use the windows explorer program to move your data files to the good drive. If only parts of the old drives files are damaged you may get all your needed data off the drive

    BOL
     
  9. kilowatt1

    kilowatt1

    Joined:
    Oct 27, 2001
    Messages:
    2,578
    :) If you haven't already, try THIS . If no luck then try THIS .

    Good luck.

    Kilowatt
     
  10. tootech4me

    tootech4me Thread Starter

    Joined:
    Jun 5, 2003
    Messages:
    5
    kilowatt1,
    Thanks for the response. I made a boot disk and gave it a try. It says in the "small print" that it does not fix the problem if boot problems initiates after the Windows Startup (Osloader) screen. I think that is the black screen with the status bar at the bottom.

    I ordered the disk drive connection cable and will report results.

    Thanks,

    tootech4me
     
  11. tootech4me

    tootech4me Thread Starter

    Joined:
    Jun 5, 2003
    Messages:
    5
    I got the hard drive adapter cable and tried to install the laptop drive in a Gateway desktop. I changed the jumper on the laptop drive to slave, connected it to the ribbon as slave, changed the jumper on master hd to master with slave. On boot up, neither hard drives try to spin up. I tried swapping connections on the ribbon, setting jumpers to cable select, leaving jumpers as they were originally. I am pretty sure the adapter is connected correctly, pin 1 to pin 1 etc. Power is connected correctly.

    Do I need to change something in BIOS? If so, is it the F2 key on boot up?

    Oh yeah, when I remove the laptop hard drive, everything boots up fine on the desktop.

    Any ideas?

    Thanks,

    tootech4me
     
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