Tech Support Guy banner
Status
Not open for further replies.

Bad Image Error for word and Excel

3K views 10 replies 3 participants last post by  Keebellah 
#1 ·
I have been using Word and Excel everyday. However now when I try to open either of the I get one of the following error codes.

C:\WINDOWS\SYSTEM32\msi.dll is either not designed to run on
Windows or it contains an error. Try installing the program again using
the original installation media or contact your system administrator or software vendor for support. Error status 0xc0000020.

I get the exact same error for word and excel.

Please advise what I can do to resolve this issue. I have already tried to reinstalling the software however it is still giving me the same error codes.
 
#5 ·
As you have already tried re-installing we could try an SFC /scannow - detailed instructions below, but any problem just reply here

it would be useful to know the windows version - do remember if you upgraded to windows 10 ?

The windows globe icon at the bottom left of the screen
Is it 4 white square - windows 10/8
A circle with 4 coloured squares ? - windows 7 / Vista

-------------------------------------------------------------

Lets do a system file check, and check the Windows files.

System File Checker - SFC /scannow

http://www.thewindowsclub.com/how-to-run-system-file-checker-analyze-its-logs-in-windows-7-vista
https://support.microsoft.com/en-gb/kb/929833

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Win + X and choose Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
open the command prompt as administrator
Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.
(A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

SFC /scannow
This will take some time to scan and you will get 1 of 4 possible results​

  1. Windows Resource Protection did not find any integrity violations. - This means that you do not have any missing or corrupted system files.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  4. Windows Resource Protection could not perform the requested operation.

If you do receive the message in 3 or 4
Lets see a log file

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

  • This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
  • Copy and Paste the contents of the file into your next post.
=================================================================
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top