1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Bad Image Error Message : No Internet Connection

Discussion in 'Windows XP' started by roxys77, Nov 6, 2009.

Thread Status:
Not open for further replies.
Advertisement
  1. roxys77

    roxys77 Thread Starter

    Joined:
    Nov 6, 2009
    Messages:
    2
    HI:

    I am having a problem with my Windows XP operating system. Along with the bad image error message I am receiving, I can no longer access the internet. My entire network connection is gone.

    Here is the exact dll error message, I am receiving.

    <dwwin.exe -
    Bad Image

    The application or DLL C:\WINDOWS\system32\rasman.dll is not a valid Windows image. Please check this against your installation diskette.>

    I ran a HiJackThis scan on my computer. Please see below for the log.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:17:54 AM, on 11/6/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
    C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\NMSSvc.exe
    C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
    C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
    C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaMonitor.exe
    C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
    C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
    C:\WINDOWS\system32\notepad.exe
    C:\Documents and Settings\Owner\Desktop\HiJackThis.exe
    C:\WINDOWS\explorer.exe
    C:\WINDOWS\System32\svchost.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
    O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
    O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
    O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
    O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
    O4 - S-1-5-21-1957994488-1425521274-725345543-1003 Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User '?')
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Desktop Manager.lnk = C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
    O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {FB298ECE-4D17-414A-A5E8-FABC938796B2} (ActiveWebParts Illustration Viewer) - http://www.kohlerplus.com/_bin/AWSDrawingViewer.cab
    O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-latest.cab
    O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
    O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
    O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
    O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
    O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
    O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
    O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
    O23 - Service: Verizon Internet Security Suite SafeConnectAgent (RadialpointSafeConnectAgent) - Sana Security - C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe
    O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
    O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
    O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
    --
    End of file - 7760 bytes


    Please help! :confused:
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,059
    Can THIS be related to your problem?

    You might also want to try a sfc /scannow.
     
  3. roxys77

    roxys77 Thread Starter

    Joined:
    Nov 6, 2009
    Messages:
    2
    I did try the sfc /scannow command. However, the command box blinks on the screen for less than a second and then disappears.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/874952