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Bad internet speeds only on computer

Discussion in 'Networking' started by Anonysen, May 24, 2019.

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  1. Anonysen

    Anonysen Thread Starter

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    May 24, 2019
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    So on my phone I get 50mps and on my tablet I get 50mps but only on my computer I get around .6mps and I don’t know what to do I tried factory resetting my pc and it didn’t help :(
     
  2. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Laptop or desktop? Ethernet or wireless connection?

    Did you ever get better speed with this computer in the same location with the same NIC?

    Latest correct network driver installed?
     
  3. Anonysen

    Anonysen Thread Starter

    Joined:
    May 24, 2019
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    It’s a desktop and I use to get 50 MPs on my computer but suddenly a few months ago it just got really slow
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
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    First Name:
    Frank
    We know nothing about your computer(other than it has a slow connection issue), so please do the following in it:

    Download and save the TSG System Information Utility (SysInfo.exe) file.
    After it's been downloaded and saved, double-click it to run it.
    Information about your computer will appear.
    Return here to your thread, then copy-and-paste the ENTIRE text here.

    ----------------------------------------------------------------
     
  5. Anonysen

    Anonysen Thread Starter

    Joined:
    May 24, 2019
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, Intel64 Family 6 Model 94 Stepping 3
    Processor Count: 8
    RAM: 8103 Mb
    Graphics Card: NVIDIA GeForce GTX 1070, -1 Mb
    Hard Drives: C: 111 GB (52 GB Free); D: 931 GB (771 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., H170-PRO
    Antivirus: Windows Defender, Enabled and Updated
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Clipboard.jpg
    8 GB DDR4 RAM
    120 GB(111 GB actual capacity) SSD
    1 GB(931 GB actual capacity) SATA HDD
    ASUS H170-PRO
    (That motherboard has a Realtek RTL8111H gigabit ethernet device)

    Your computer appears to have very impressive hardware. (y)
    (You should add another 8 GB of RAM and run it with 16 GB)

    When you say your computer got "really slow" a few months ago, are you referring only to its connection speed, or are you also referring to the computer's speed?

    -----------------------------------------------------------------
     
    Last edited: May 24, 2019
  7. Anonysen

    Anonysen Thread Starter

    Joined:
    May 24, 2019
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    i mean by internet connection but i believe it has been resolvevd because it is now pulling 50mbps so thanks for your help :)
     
  8. Anonysen

    Anonysen Thread Starter

    Joined:
    May 24, 2019
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    Never mind it started to act up again I don’t understand why my internet is being very slow on my pc
     
  9. flavallee

    flavallee Trusted Advisor

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    First Name:
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    I have no idea why your desktop's ethernet connection is varying so much with its speed.

    TerryNet is one of the networking experts here, so I'll leave you with him.

    ---------------------------------------------------------------
     
  10. plodr

    plodr

    Joined:
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    First Name:
    Liz
    It could be that the ethernet port is going out. That would explain why the speeds vary so widely.

    You could try a different ethernet cable. If the speeds still vary widely, you might want to see about either a) putting an internal card in the computer or b) purchasing a UB to ethernet adapter and using that instead of the onboard LAN port.
     
  11. Couriant

    Couriant Trusted Advisor

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    Well Anonysen did not specify if they are using wireless or wired connectivity.

    Anonysen, can you confirm if you are using Ethernet connection, and if so, use a different port on your router (if you have one) and also change the cable.
     
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