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Bad ISP or bad luck?

Discussion in 'Networking' started by William02, Oct 20, 2016.

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  1. William02

    William02 Thread Starter

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    Oct 20, 2016
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    Hi, I just recently subscribed with Telstra, It was all fine for couple of weeks, but everything has got bad to worse since then with all sort of issues occurring especially the net suddenly losing out on speed and becoming dead in between, but whenever I restart the router, it works fine then some hours later, it’s same thing happening all over again. I tried contacting the ISP, but they simply told me it’s not their issue and suggested to change the router. I brought it just 3 months ago, but still I changed it and now it got worse with nothing working. I am sick and tired having to wait on the phone to get the reply! How do I get rid of this horrid situation it’s really killing me!
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
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    Try things systematically, one after the other. It may be either your network ethernet cable, your network adapter card, or your router ports, or the whole router.
     
  3. Thomasmiller

    Thomasmiller

    Joined:
    Aug 23, 2016
    Messages:
    3
    Hello mate, I believe there can be several issue with this. I have myself suffered similar thing in past, so let me try to help you with what I did. First unplug everything and make sure you leave it for couple of minutes and then plug it again and check it or restart your modem few times, if this still doesn’t solve it then perhaps look if you are alone or there are others with similar problem, I usually look at internetoutages. However, it’s important that you call them again and ask for refund if they can’t solve the problem! It’s so disappointing to see such crappy support now days!
    https://www.internetoutages.com.au/telstra
     
  4. Couriant

    Couriant Trusted Advisor

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    Messages:
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    First Name:
    James
    Are you wireless to the router or are you hardwired?

    Does the issue occur on multiple devices or just yours?
     
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