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bad pool caller during registry scan and norton full/quick scan

Discussion in 'Windows XP' started by Leafs22, Dec 6, 2009.

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  1. Leafs22

    Leafs22 Thread Starter

    Joined:
    Dec 6, 2009
    Messages:
    1
    Receive bad pool caller when attempting to run registry scan and norton full/quick scan.

    Latest dump error:

    0x000000c2 (0x00000040, 0x00000000, 0x80000000, 0x00000000)


    Thought it might have been problem with linksys software - pc locked up on a linksysfile. Removed/unistalled product; rebooted machine. Attempted Norton full scan - still received 0c2 abend. Approximately 5900 files are successfully scanned before it tanks.

    Machine: Gateway GT5228
    OS: Windows XP SP3

    Any help would be greatly appreciated.

    If you need additional information, let me know.

    Best Regards
     
  2. Michael York

    Michael York

    Joined:
    Nov 7, 2007
    Messages:
    395
    Hi Leafs22,

    This is Mike from the Norton Authorized Support Team.

    Which Norton product and version do you currently have installed?

    It sounds like there is a problem with the drivers on your system. Please follow the steps below to properly remove Norton. After you remove Norton, update all of the drivers on your system and then install the latest version of the Norton product for which you have a valid license.

    1. Click on the following link to download the Norton Removal Tool:

    Norton Removal Tool and Instructions

    2. After you run the tool, please restart your computer. Log into Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

    3. Update all of the drivers on your system.

    4. Click on the link below and then select the "Download" button under the Norton product that you own. This will download the latest installer.

    Download the latest installer for your Norton product

    5. When the installation is complete, launch your Norton product and manually run LiveUpdate. When the updates are complete, perform a Full System Scan" to check for infections.

    Please let me know if following this process resolves the issue.

    Thank you,
    Mike
     
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