Bad Pool Caller

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WARDCHRIS

Thread Starter
Joined
Mar 14, 2015
Messages
3
Hi,

I have recently had a number of issues with computer closing down whilst in use.

I've had the following BAD_POOL_CALLER issue

STOP 0x00000000C2 (0x0000....07, 0x000.......01 098, 0x0000004 020001, 0XFFFFFA808FBDCA40)

Is anyone able to help
 

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blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,426
Hi, minidump file scan result - in part.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004020001, Memory contents of the pool block
Arg4: fffffa80bfbdca40, Address of the block of pool being deallocated

Debugging Details:
------------------
POOL_ADDRESS: fffffa80bfbdca40

FREED_POOL_TAG: MFe7

BUGCHECK_STR: 0xc2_7_MFe7

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: mcshield.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff8000380abf9 to fffff800036d5ec0

STACK_COMMAND: kb

FOLLOWUP_IP:
mfeavfk+19824
fffff880`06a72824 ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: mfeavfk+19824

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: mfeavfk

IMAGE_NAME: mfeavfk.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5490c052

FAILURE_BUCKET_ID: X64_0xc2_7_MFe7_mfeavfk+19824

BUCKET_ID: X64_0xc2_7_MFe7_mfeavfk+19824

Followup: MachineOwner
---------
=======
mfeavfk.sys
Relates to McAfee
http://www.systemlookup.com/search.php?type=filename&search=mfeavfk.sys&s=
======
Download McAfee again to your desktop.
Uninstall McAfee and then re-install.
You may need to use the following uninstall tool.
http://www.majorgeeks.com/files/details/mcafee_consumer_product_removal_tool.html
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,426
Minidump file scan - in part.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Probably caused by : RapportCerberus64_80128.sys ( RapportCerberus64_80128+80360 )

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8800bb75c18
Arg3: fffff8800bb75470
Arg4: fffff88003d4c360

Debugging Details:
------------------
SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: RapportCerberus64_80128+80360

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: RapportCerberus64_80128

IMAGE_NAME: RapportCerberus64_80128.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 54ca0a95

STACK_COMMAND: .cxr 0xfffff8800bb75470 ; kb

FAILURE_BUCKET_ID: X64_0x24_RapportCerberus64_80128+80360

BUCKET_ID: X64_0x24_RapportCerberus64_80128+80360

Followup: MachineOwner
======
'Related to Trusteer Rapport Financial Malware Prevention'
http://www.systemlookup.com/search.php?type=filename&search=rapportservice.exe&s=

http://www.systemlookup.com/Startup/19193-RapportService_exe.html
You may have to uninstall Rapport and then re-install.
======
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe

Download Security Check by screen317 from.
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/dl/123/

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
 
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