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Solved Battery is "plugged in but not charging"

Discussion in 'Hardware' started by andrew96528, Dec 17, 2017.

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  1. andrew96528

    andrew96528 Thread Starter

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    Hello,
    First off I'd like to thank you for taking the time to read this thread. My issue is that my laptop has 11% battery life but isn't charging. It is just plugged in. I have uninstalled the drivers from the manager but nothing. I am operating a HP Pavillion. Any help or suggestions would be greatly appreciated.
    Regards,
    Andrew96528
     
  2. SpywareDr

    SpywareDr

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    Check the power adapter with a multimeter and see if it's supplying the right voltage. Should be listed on it somewhere. Usually somewhere between 10 and 24 V DC.
     
  3. flavallee

    flavallee Trusted Advisor

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    Frank
    What's the model number(M/N) and product number(P/N) and serial number(S/N) of your HP Pavilion laptop?
    Once it's correctly identified, it should be easier to help you.

    How old is that laptop?
    Is it using the battery and power adapter it came with?

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  4. andrew96528

    andrew96528 Thread Starter

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    The laptop is five years old with the same charger I received from day one.

    Product Number: F4T58EA#ABU

    Serial Number: 5CD3401VJT

    I'm afraid I don't own a multimeter so I wouldn't know how to check the voltage correctly.
    Regards,
    Andrew96528
     
  5. andrew96528

    andrew96528 Thread Starter

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    Fear not for I have discovered an issue!
    I used HP support assistant to do a battery check, a function I was unaware of, and discovered the battery needs replacing.
    Thank you for your help anyway.
    Regards,
    Andrew96528
     
  6. SpywareDr

    SpywareDr

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    Yep. Laptop batteries usually start failing after 1-2 years ... roughly 400 recharge cycles.
     
  7. flavallee

    flavallee Trusted Advisor

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    You have THIS HP Pavilion 15-n096sa Notebook PC which was purchased in November 2013.
    You should add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.
    Since that laptop is 4 years old and probably has seen regular use, I agree its battery probably needs to be replaced.

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  8. SpywareDr

    SpywareDr

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    The OP has already stated: "I used HP support assistant to do a battery check, a function I was unaware of, and discovered the battery needs replacing. "
     
  9. Triple6

    Triple6 Moderator

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    I suspect he was a spammer, his posts have been removed.
     
  10. SpywareDr

    SpywareDr

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    :confused: Still seeing the complete thread here.
     
  11. Lanctus

    Lanctus

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    o_O His/her posts are gone in my thread view. Strange.
     
  12. SpywareDr

    SpywareDr

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  13. Triple6

    Triple6 Moderator

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  14. SpywareDr

    SpywareDr

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    Oops, see what you mean now. Should have quoted them in my response.
     
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