1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Battery problem

Discussion in 'Hardware' started by stpauldavid, Oct 29, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. stpauldavid

    stpauldavid Thread Starter

    Joined:
    Oct 29, 2011
    Messages:
    3
    I'm running XP on a Dell Vostro 1520 laptop. I replaced the battery 3 - 5 months ago; all was fine. Now when I turn on my laptop (while plugged in) it gives me a message that it doesn't recognize my battery etc so I no longer can use it on battery since it is probably run down. I have unplugged and replugged in the battery and run the dell diagnostics battery health test.

    Results >> PRIMARY_BATTERY a permanent failure was detected. Error code 3600.0852

    I presume this is a Dell error code but cannot find a source for the code explanation........
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    I guess it doesn't need much explanation. It says the battery is bad.

    I'd run the machine until the battery ran down and shut the machine off, and then charge it up all the way to make sure it was not a calibration problem. But it looks like you need a new battery.
     
  3. stpauldavid

    stpauldavid Thread Starter

    Joined:
    Oct 29, 2011
    Messages:
    3
    Is it that simple, that the 4 month old $80 battery needs to be replaced again?
     
  4. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    It sounds like it. How do you use and maintain the battery? Do you leave it plugged in for long periods? Do you generally run it all the way down in use, or only partway?

    I don't know where you got the battery, but quality varies widely. Some batteries are already pretty old when bought if they sat in a warehouse since the machine came out.
     
  5. stpauldavid

    stpauldavid Thread Starter

    Joined:
    Oct 29, 2011
    Messages:
    3
    If I'm on the road I'll use it until it indicates that it needs charging -- plug it in and keep running.
    At home I'll leave it plugged in all the time. It's a good Amston 11.1 volt Lithium Ion battery
     
  6. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,990
    First Name:
    Ron
    Should be under warranty.
     
  7. raybro

    raybro

    Joined:
    Apr 26, 2003
    Messages:
    5,836
    I get that same message on my Dell Inspiron 1501 laptop. Have to hit a key to get past the message at startup.

    However, the battery charges normally and runs the computer for hours. Basically, I ignore it. I do, however, remove the battery after it is fully charged and run on the AC adapter while I'm at home. My portable usage is minimal, so its not a big concern for me.
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1024612

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice