Battery problems

Albz98

Thread Starter
Joined
Sep 19, 2020
Messages
3
I just had the battery of my hp x360 13 convertible (model: 13-ac-010ca) replace im having problems. Basically my computer doesnt detect the battery inside. Also, my laptop can't start without being plug in the ac, but while my laptop is turn on the ac can bu unplug without problem.

Please help



Thanks in advance! :)
 
Joined
Aug 8, 2008
Messages
3,250
Did you get a HP OEM replacement battery or an aftermarket battery? Did you replace it or had a repair shop do it?
 

Albz98

Thread Starter
Joined
Sep 19, 2020
Messages
3
I bought it at an aftermarket battery. I had it replace at a shop so i kinda dont know how to do it :(
 
Joined
Aug 8, 2008
Messages
3,250
I bought it at an aftermarket battery.
That might be your problem right there......although I've had success with non branded batteries I've also had some not work. Then I was forced to get a OEM battery from the laptop mfg.
 

Albz98

Thread Starter
Joined
Sep 19, 2020
Messages
3
I think you might be right...unfortunately im not very good with computers haha... I'm a broke student so i guest im going to deal with it until i have the money to buy a new one
 

plodr

Liz
Joined
Jun 27, 2014
Messages
21,988
my computer doesnt detect the battery inside.
Be prepared. Eventually when you unplug it, the laptop will immediately turn off.
Right now it is using the charge in the battery from purchase (anywhere from 40% to 90% charged) but if the laptop doesn't detect it, it is not recharging so once the charge is gone, you'll need to keep it plugged in to use the laptop.
 

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