Last week I downloaded phony software and had pop-ups galore, along with one that couldn't be closed and had no icon in the task bar that told me I needed to "Call Microsoft Support Immediately". I uninstalled all programs installed that day, but whenever I opened the internet it would redirect me to some weird search site and any other website I typed in would be redirected to this "live tech support" page, then the internet would close after a few seconds.
I ended up calling the number on that pop up that wouldn't go away because I was clueless and freaking out. I don't remember the number but they had me give them remote access and "evaluated" my computer, telling me this and that about how other IP addresses were in my network and I had a Koobface worm, blah blah blah. I believed them because I am very gullible. He told me I will need a "level 3 tech" and gave me "two options" of places that can fix this issue. One was more expensive (I know it was phony now) and I would have to take my computer states away to get it fixed, so I picked what seemed to be the more reasonable option.
They "transferred my case" to Right Help Desk at 1-855-936-7543 and said it would cost $169.99. At this point I still believed them. When I got to Right Help Desk they told me it would be another hundred something for the 1 year coverage and I told them that I didn't have anything more on my credit card so they "gave it to me for free". So after he took remote control of both of the laptops in my house and "fixed them", I thanked him and got off the phone. My computer was seemingly working fine at first.
Later that day, my pointer jumped to the edge of the screen randomly once or twice as if someone was taking control of the mouse. This same night at 3 am and I walked away to get something to eat and when I got back, the screen had went black and when I woke it up the mouse didn't move at first. When it did move, it started moving by itself, jumping in one direction across the screen, then I moved it in the other direction and it started jumping in that direction by itself. I then put on my headphones and heard this. It scared me and I went to sleep.
So the next day, I was monitoring my computer intensively. Whenever I walked away from my computer I would get back and the disk usage would be at 100%. When I got back it would go right back down, as if someone knew I was watching. I called Right Help Desk and they said they would get back to me within two hours. I kept monitoring and literally every time I walked away the usage would go up. I put duck tape over the web cam and watched it rise from 10 to 100% in a few seconds. I started trying to end random processes that were taking up the most usage.This is when Right Help called me back. And guess what, as soon as he called the usage went right back down. He took remote control of the computer and opened some windows and insisted nothing was wrong and to call back if I had any more issues. I called back two minutes later because I had the same problem and a different person answered and did the same thing.
I then proceeded to reporting this to the ftc.
Now I downloaded Avira AntiVirus, ZoneAlarm FireWall, Bitdefender free trial, and SUPERanti spyware. After running these the disk usage doesn't seem to be an issue.
I have been scanning once or twice a day with multiple programs for a week and don't find threats, but I still hear the beeping several times a day. Usually whenever it happens Avira and/or Bitdefender find about 10-20 threats and I remove them, but sometimes nothing is detected and I'm afraid that this means something is breaching my security!
Please Help! Sorry for the long explanation, I just wanted to give as much info on my situation as possible! Thanks!
I ended up calling the number on that pop up that wouldn't go away because I was clueless and freaking out. I don't remember the number but they had me give them remote access and "evaluated" my computer, telling me this and that about how other IP addresses were in my network and I had a Koobface worm, blah blah blah. I believed them because I am very gullible. He told me I will need a "level 3 tech" and gave me "two options" of places that can fix this issue. One was more expensive (I know it was phony now) and I would have to take my computer states away to get it fixed, so I picked what seemed to be the more reasonable option.
They "transferred my case" to Right Help Desk at 1-855-936-7543 and said it would cost $169.99. At this point I still believed them. When I got to Right Help Desk they told me it would be another hundred something for the 1 year coverage and I told them that I didn't have anything more on my credit card so they "gave it to me for free". So after he took remote control of both of the laptops in my house and "fixed them", I thanked him and got off the phone. My computer was seemingly working fine at first.
Later that day, my pointer jumped to the edge of the screen randomly once or twice as if someone was taking control of the mouse. This same night at 3 am and I walked away to get something to eat and when I got back, the screen had went black and when I woke it up the mouse didn't move at first. When it did move, it started moving by itself, jumping in one direction across the screen, then I moved it in the other direction and it started jumping in that direction by itself. I then put on my headphones and heard this. It scared me and I went to sleep.
So the next day, I was monitoring my computer intensively. Whenever I walked away from my computer I would get back and the disk usage would be at 100%. When I got back it would go right back down, as if someone knew I was watching. I called Right Help Desk and they said they would get back to me within two hours. I kept monitoring and literally every time I walked away the usage would go up. I put duck tape over the web cam and watched it rise from 10 to 100% in a few seconds. I started trying to end random processes that were taking up the most usage.This is when Right Help called me back. And guess what, as soon as he called the usage went right back down. He took remote control of the computer and opened some windows and insisted nothing was wrong and to call back if I had any more issues. I called back two minutes later because I had the same problem and a different person answered and did the same thing.
I then proceeded to reporting this to the ftc.
Now I downloaded Avira AntiVirus, ZoneAlarm FireWall, Bitdefender free trial, and SUPERanti spyware. After running these the disk usage doesn't seem to be an issue.
I have been scanning once or twice a day with multiple programs for a week and don't find threats, but I still hear the beeping several times a day. Usually whenever it happens Avira and/or Bitdefender find about 10-20 threats and I remove them, but sometimes nothing is detected and I'm afraid that this means something is breaching my security!
Please Help! Sorry for the long explanation, I just wanted to give as much info on my situation as possible! Thanks!